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shawn w
Customer Reviews for Saint Clair Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
good people great service
Fred SI dropped off after hrs.
WESLEY WOur covered trailer leaked, we got this type of trailer due to all the rain while needing to move out of our house. It got a lot of our belongings wet during the move.
Anthony TDon't rent me a truck and a car trailer and then make me drive an hour out of my way to pick up the car trailer after getting the truck. Because of this I give you one star and I will not be renting from U-Haul ever again. Having to lose 2 hours of load time because of the incompetence of U-Haul, should have never happened. Do better!
Scott JThe lady working was extremely nice and helpful, I would recommend this u haul to anyone
shawn wVery helpful
Roger KThe was very nice and polite 😊
MICHELLE DThe only change I would make, would be to make it easier to hear what the person behind the glass is saying.
George DThe main issue that I had with the truck today was trying to check the truck back in when returning it using the app. It took a while to get the return odometer reading. Where the odometer display is, there was a message showing Service Tire Monitor System. It was nearly impossible to get a photo of the odometer reading and have the fuel level come up before that message would appear. When I mentioned that to the lady inside the storage location, she made a comment that they had had that problem with that truck. It was very frustrating. Other than that, the rental of the vehicle served its purpose. The truck number was TM 7120 M
Mark MThe truck did seem to have a loud engine.like it wasn't getting the power it need. Maybe the company should check this one out. Otherwise everything was great. Thank you
Dianna BIt's my favorite location to rent from!
Andrew NMy drop off location was not listed on app for easy check out after hrs had to come back next day.
Neil HParking lot was an icy mess, almost fell several times as I would told I had to bring the dolly and pads into the building and them count them in front of the woman at the counter. If you are going to make we do your job, at least have the decency to maintain your parking lot so that it isn't a danger to me.
Todd MU-Haul sent a black man to a sundown town in Missouri to pick up the trailer. That is insanely dangerous and irresponsible. Also, there was no one to help attach the trailer to the truck, as there would be at a more civilized location. I had to hook up the trailer myself with a broken toe and a bad back. I've used U-Haul several times to move and never had such a poor customer service experience.
Omar CThe quote and the final cost were surprisingly different. Talk about hidden fees! Wow.
Ruth OTruck rental was $29.95 for the day. I refilled it to full upon return. Now charges have jumped up to over $108.00 for the use of a one day rental. Feeling extremely ripped off. Truck mats were full of gravel and dirt. I have used U-Haul many times for big moves across the state or to help someone else move and have never had such a bad experience with extras being tacked on at the end.
Cassandra BPerson at the desk was courteous and very helpful. Enjoyed doing business there.
Bruce Bquick and convienient
charles aFor one thing about the drop off area. The only reason I could tell that it was the right place from the road is the other U-Haul trucks and trailers. The address was correct. Places was unusual because nothing said U-Haul. No Dropbox just a mail slot in the door.
darryl wAll good
chris cGreat service very helpful. No improvements needed in my opinion.
Stephanie SEverything was perfect
Susan BWindshield wipers did not work
Rachael PClean the trucks before they rent them out.
Joseph SThe online check in for the truck said the lock box was on the back of the truck when it is actually on the building. We had to call customer service before we found it.
William PIt would be best to be able to drop off during business hours. We did not have that luxury. I was grateful for the after hours process because of the problems we had earlier but it is complicated. I also seen many Uhaul places closer to our destination. Uhaul should require any property doing business using their name to accept returns.
Perry WLocation was changed via phone. The operator I talked to was supposed to give me 50 miles for free since Mt cist for the truck became $100 more that I was previously quoted
Jesamyn AThe drop off instructions made it seem as if I would not be interacting with anyone because I had to take pictures of the U-Haul myself and nobody came out to get the keys from me when I showed up and there were no clear indications of somewhere to go give the keys to. The instructions on what to do after I submitted my pictures only appeared for a few seconds on my app and I was only able to read the first line or two saying to lock up the U-Haul when I was done. I was unable to read the rest and I didn’t see day thing about going to an office so I thought I must leave the keys in the car. About 8 hours later I get a call from the u-haul drop off asking me if I dropped off the truck and where I left they keys because I never came into the office to give it to them but I had no clear instructions about the keys, none that appeared long enough for me to read. I told them that I did purchase the full coverage if they wanted me to call the assistance place to get someone to get the keys out for them but they said no. I recommend not having the customer take the pictures of the vehicle and odometer if they are supposed to seek assistance or personal to hand keys off to because it sends mixed messages. Other than that I had no issues with the vehicle itself.
Jamie BSharon was very pleasant and accommodating. We had to change our reservation twice due to weather and she made the change easy and was very helpful.
Gloria LShow the customer how to hook up a tow dolly for a vehicle.
MATHEW TI had to drive an extra 2 hours because what I ordered was not anywhere close to where I live. Wasted a lot of my time.
Davis MThe U-Haul Rep in Sullivan MO directed me to the St. Clair MO location that had the type of trailer that I needed on the lot. She was very helpful and courteous. The lady in St. Clair MO was also very helpful and made sure I got the trailer I needed and assisted in filling out the necessary paperwork in a timely fashion. I had a very positive experience. Thank you.
DENIS SNo improvement needed. The lady that waited on us, she is a jewell. We got lost and she guided us in and stayed on the phone with us until we got there. The truck smelled so good. I wanted to ride in it all day. The truck was perfect for what we needed. In 13 months we are going to need one to take our stuff from storage to Arizona and we will definitely use this location.
jennifer gThe lady was extremely rude. When I questioned her about needing the 15 foot truck, (3 at the location) she said someone was on their way to pick the only one available up for use that day. I had to pay more for the largest truck to move a couch from one end of town to the next. Paid a hundred dollars for an hour. Returned the truck after hours and what do you know.. trucks were still there! She wouldn’t give me quotes when I asked if there were any cheaper options and huffed when I asked. Rushed me out of the door once I paid and explained literally nothing to me other than to drop the keys off in the drop box when I returned the truck. Worst rental experience in my life! Never renting or doing business at St Clair Storage again, and Uhaul may want to look into their customer service and potentially losing them further business.
Tara SI reserved 3 dozen furniture pads. When I arrived, they were not available. When I said they were part of my reservation the lady said "you can put whatever you want on our reservation, it doesn't mean we have it." Her attitude was horrible and she never apologized.
David SI found the uhaul representatives to be very personable and informative. My rental experience was very good, with a timely rental process, clean equipment, and ease of the overall rental situation. Thanks
Don CWe had a hard time attaching our trailer as it was too heavy to rock forward onto the ball. There wasn’t anyone to help.
Kathryn YHave someone there who has some idea of how to use the equipment, full knowledge of all supplies needed and ability to guide people through the process
Mitchell HClean vechile
Shelly PNo one was available to help out to hook up and unhook Did it myself and had my own adapter for wire hookup Desk lady was very nice
Harold MVery friendly service, easy pickup and drop off. No issues at all, will definitely be renting from st Clair storage in the future!
Neil EThe drive was a little long to where i had to go to pick up the truck and trailer, but it was memorial weekend and not many trucks to pick from. But over all it was great.
james kThe lady was awesome who rented me the truck! Thanks
RON HWe rented equipment as walk-in customers. We were taken care of very well and the overall experience was excellent. Grat people to work with. Thank you
Martin HMake sure the vehicle is clean and ready to go
David KAt this location and that they were very helpful and understanding they did just fine
Mark CWe wanted to say that the lady we dealt with was so polite and friendly that we’ve used this location more than once just for that reason. Our only complaint is that the enclosed trailers are very heavy and awkward to get onto your vehicle. They have to be man handled onto your vehicle and it certainly takes some brute effort. Sadly It would seem that after we dropped our rental back off it was then stolen so thank goodness this particular location has wonderful security cameras but apparently those and the effort it took to attach it didn’t deter them so my complaint seems a bit menial, but all in all we had a wonderful experience and will definitely use this location again.
Kevin VTrailer was in rough condition. Customer service was seriously lacking. They were rude & lazy & disrespectful. We were left to our own strength to attach the trailer to my vehicle. There was no “Jack” to raise the tongue onto the ball hitch. We asked for a dolly & were told they didn’t have one. No effort made to find one either. We just spent $700+ at this place. Had bruises & strained backs from lifting the trailer tongue. We were told that we could not use the restroom “due to covid”. Just so that you understand the enormity of the situation... We are 2 female physically disabled senior citizens on limited income. We had plans for this trip. Had reservations @ hotels for each night along the way. We ended up having to take the trailer to a mechanics shop to have the hitch redone. This was just a very crappy experience. This trailer could have caused a serious accident!
Deborah BNone
Eric I