Customer Reviews for Saint Clair Storage

None

The whole ordeal was very up in the air. When I made the reservation online it said I had confirmed a particular vehicle at another location and then got a call from the St. Clair location. Then they contacted along with headquarters I assume multiple times giving me 3 or more times I could pick it up. I just gave up trying to figure it out and arrived at opening to attain the vehicular. The rest was fine, however setting it up was not pleasant at all!

I went to drop off the trailer and the lady told me to back in a slot and unhook the trailer. As you know trailers with a heavy tongue weight can stick on the ball. I asked her if there was anyone to help me lift the tongue off my hitch and her response was “UHaul” doesn't have us do that- it's your responsibility to unhook and get the trailer off your truck” she basically said. It's your problem not mine.

We ended up not needing to haul to Festus, but were made to drive an empty truck 45 minutes away to Festus instead of being able to return it to the location we picked it up from.

Absolutely the nicest most professional people in the business!

Great customer service

Very good service with online check in. No hastle other than a poorly functioning. Payment terminal

Second time I've rented from this location, would highly recommend

Perfect experience at St. Clair facility.

Put a reminder on gas tank to fuel after trip unless completely nessary. I lost _30 because I got fuel before trip. Got too much. No credit for fuel really sucks!!

No help on making sure trailer is hooked up correct.

N/A

It wasn't the storage facility I had the issue with. It was Uhaul. I needed to pick the truck up at 8am. I did it through mobile sign- in and expected it to be quick. But instead I finally got it at around 9am and I people(helpers) waiting on me. The whole selfie is kind of ridiculous and took longer that needed to. I set up an account a few days prior to speed up the process that didn't work. I figured that is why you sign in using a password, to use that password to get the truck. Not take a selfie and wait for an approval that took way to long. I will not use Uhaul again. And to finalize my complaint just a few words...password, password, password, password, password, password, not selfies!!!!!!

Great customer service

Wish they inspected truck with me

your new computer system is a disaster.

More driver friendly truck

When an appointment time is set be ready for the customer, be prepared for them don't make them wait 30 minutes. People are renting trucks because they are moving and don't have time to wait for you to clock in. This is also after they had to change our pick up location because there was no other places with a truck within 15 miles and that already pushed back our desired pick up time an hour. This is not a cheap expense, the least they can do is be on time.

While trying to rent it asked for a scan of my drivers license they didn't have a scanner. they had to call St Louis MO to get help with the rental. two people tried to do it and both got it wrong had to call back a third time and the women looked at the rental on the computer and said she didn't know how they got it that messed up. she had it fixed in two minutes I had been waiting one hour. If they need to scan your license U Haul should furnish scanner's to all their rental locations if the had a scanner I could have be done in ten minutes.

Send trucks out with a full tank of gas. The gas gage was broke or not working correctly and ended up filling the tank up instead of putting it back to where it was. That being said what should of cost maybe $80 ended up being $135.

Put tongue jacks on your trailers some one is gonna get hurt trying to lift the trailer on and off the ball

No one helped hook up the trailer and I couldn't do it by myself so I had to leave and come back with help. Trailer needs a crank on the front. Also lights were not checked to see if they worked & they blinked on and off.

Nothing.....

I had a little trouble with getting to the link from my phone. I'm not sure what the problem was but other than that, I was very pleased with the service and equipment. I will use U-Haul again next time I move!

Uhaul ripped me off. Took money off my card twice even though I paid in advace. I am reporting Uhaul to the Better Business Bureau!!!!! THIEVES!!!

Location was somewhat hard to find. We didn't think it was clearly marked as a U-Haul facility.

Customer service was professional and knowledgeable. Appreciate the speed and kindness of service. A1

More training and easier web sites for them to use

Communicate better with customer about the pick up on sundays

I dropped off my keys in the drop box, and they could not find them the next day. Later things worked out but I wasn't sure if I was going to get fined or not and was given little information as to how the circumstance worked out.

Check over vehicle cleanliness, materials prior to rental.

Great experience! Friendly people. Will definitely go there again if I ever need a truck.

I've renter a storage unit and dropped off some trucks and trailers at this location. They are a class act.

Not happy that uhaul made me drive a hour out of my way to drop a truck at a closed facility. When I could have done the same thing at the closed store I was supposed to drop at. Just 5 minute's down the road. Wasting my gas and my son gas who had to follow me to pick me up. This was not the drop off store locations fault, it was uhaul main office fault. They call and told me I had to go there.

It would be nice if you would offer a 1-2 day rental for half the price. We picked up the rental trailer around 2pm and returned it by 5 pm the next day. To pay $200+ dollars for that seems high.

Could not recall my five digit pass code. St. Clair Storage/U-Haul came to their facility on a Sunday afternoon to let me in. This time I wrote down the pass code. Good people, I highly recommend them to others.

Nothing everything was ok thanks

The person in charge had never checked someone in before who pre-paid online so getting through that detail took longer than it should have, but overall everything went well with no problems.

Extremely pleasant staff! Clean trucks. I use them every time I need a U-Haul.

We dropped the uhaul off while the business was closed on a Sunday, however the business was very clean on the outside and drop off box was in their front door with great instructions to report to uhaul before leaving the keys.

Their was one person working who never got up. I asked if she had a brick our something to use as a wheel caulk and she said there should be something outside somewhere that could be used. No effort at all.

This was by far the worst experience I have ever had. Numerous calls to customer service yielded nothing but additional stress. It took hours to complete something so basic as a truck rental. I will never use or recommend UHaul to anyone.

When a truck goes out of service for maintenance you should call those who booked rental for that vehicle letting them know it is no longer available so they don't show up on moving day and don't have a truck. Then when you only have half the size truck available for use at least provide it at a discount for the customers trouble when it wasn't their fault.

I rented a local 15 foot truck that the air conditioner was not functional. This truck stays at this location and I should of had a choice of a different truck that had working air. No one said anything to me prior to leaving with truck and would of apprecited a heads up since temperatures were nearing 100 with heat index. Overall ,lady was nice, but must not know much about conditions of rental trucks