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Jerry P | Overall Experience
Customer Reviews for Salmon Creek Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly customer service and easy to work with.
JOHN PThe pick up process is insanely cumbersome. Thank god I’m self and had my business phone to verify myself
Sarah PI used this facility for many years. The staff was always friendly and helpful. The unit was clean and there were no damage/issues with any of my items when I moved them out. I would definitely use this facility again.
SONJA S | Overall ExperienceEverything was perfect with excellent customer! Thank you!
CHRISTINE CI rented a truck and a storage space. The service from the manager there was excellent. My only reservation with this location is that there are a LOT of homeless people using storage units there and I'm afraid my unit will be broken into. I understand that even homeless folks need storage... but these people are using it for garbage (literally) and small propane containers. It was a bit scary being there in the evening with all the homeless.
COLEEN GWe were very pleased with our experience at the facility.
Michael I | Overall ExperienceThis was a stress-free rental (aside from the snow). Pick up was quick, return was easy.
DAWN GNice staff, clean and dry units.
EUGENE H | Overall ExperienceImajean was wonderful to deal with, the truck was clean and well maintained. Easy peasy.
Mark SI lost my ID at another location and the lady at the front desk went above and beyond to help me locate it. She was super friendly!
JENNIFER SThey added a fuel charge even though I gave it back with more gas than when I took it. I have a photo to prove it but when I called twice to ask for a way to text or email the photo, they just hung up. The call never connected. It's not worth more of my time to go in person to dispute the charge. Small potatoes, but annoying. I'll drive down the street to a different place next time I need to rent a truck.
JONATHAN TManager was terrific - professional, helpful and well organized!
CARL MMaybe mention Nearest gas stations? also mention you have the "pick a box leave a box option" - that was my favorite part of this place.
John TSuper professional and helpful
HORACE HI can't remember her name, but I have NEVER in my life had a better experience than I did with this move.
Justin MVery friendly staff. She helped me through the checkout process and was very clear in her communications. The UHaul was very clean.
Mahendra MI have returned here a few times and they have always been very helpful and things went smoothly on their end.
JORDAN CWas charged for 3gallons of fuel even thought it had the exact amount of gas and range as it did when I picked it up
Daniel AHave more help so there is not such long lines.
Joni MSketchy location. Very dark, no one around, wondered when the cops might show up. I did NOT like that my reservation location was changed after the fact. Was NOT given a choice regarding changes. Poor business practices.
Kevin WNone :)
tim aThe place is clean and the rates are reasonable, but the office staff isn't very knowledgeable. When I opened an account, the information was entered incorrectly and I was overcharged. Later, when I stopped by the office to ask a question, the staff person was sitting outside, talking on the phone, and didn't see me walk past her and enter the office. I had to go back outside and get her attention. When I closed the account, the computer died and needed rebooting twice. Once it was finally running, I had to tell the person at the counter how to access the reservation software, as well as help her navigate it. I was owed a refund for the last month's rent, but was told the only person who could do that was on vacation and that I would have to ask again later. They are very nice and accommodating there. They just maybe need to train their desk staff a bit better. And invest in new office equipment.
Melanie M | Overall ExperienceVery friendly and efficient pickup and drop off. Would definitely rent from this location again if needed.
Karin EThe only issue I have with U-Haul is not with the location and their service which were both excellent but rather with your mobile check in app. It is cumbersome and confusing and I consider myself a fairly educated and technically hip grandpa. It left me not knowing whether a step had been completed or not. For instance, I made an attempt to add my drivers license info in the app and it failed. I went to your website and accomplished it the day before pickup. While sitting in the parking lot of your location I attempted to finish the check in process only to see the license was requested AGAIN. HORRIBLE EXPERIENCE. Thankfully your agent there was able to finish the check in and I was finally on my way, all be it 20 minutes late.
Rick HGreat customer service, friendly and efficient.
Heather PVery helpful and pleasant return personnel.
Dennis LVery good and friendly communication. Very pleasant. Definitely go back to this location if I need a truck or storage.
Jonathan UGood work!
dave cSharon was incredibly friendly and helpful, calling me a day ahead of time to confirm details, and giving me her personal contact information in case anything came up. Very disappointed in U-Haul’s 24/7 pick up system, but that has nothing to do with Salmon Creek Mini Storge.
Christopher HKeep this up! While moving a pain, U-haul made it manageable.
Marc LI was worried about how to drop off before the office opened and again, the experience was smooth and efficient. There was ample space to park the truck. Great job.
Christopher LImagene is the BEST!! Thanks for always finding ways to make things happen. If/when there is a need for storage in the future either for myself or anyone else, you'll be my top recommendation. Thanks again! :-)
Amber B | Overall ExperienceThe staff was great, the location was good. There weren’t enough trees in the area to cool it off in the summer and In the winter there were gutters right outside the units which I imagine they’ll be a lot of mice and rats during the winter. Too expensive especially for these older factors.
Ramona L | Overall ExperienceEverything went perfectly at Salmon Creek Storage and Imogena was fantastic! 💗
Terri SSat in Salmon Creek Mini Storage parking lot with 1 to no bars of cellular service, attempting to checkout vehicle via app. Had to leave, drive one mile north, to gain enough wireless signal to complete process. Next time, I’ll simply go into the office, as the Truck Share 24/7 option requires so many steps (scan license, etc.) to complete online.
JAMES BStaff was extremely helpful and was delightful to use this facility
DANIEL D | Overall ExperienceNo improvement needed
DANIEL DFriendly, fast and efficient! Had a wonderful first time experience with Uhaul. Thank you so very much!
Karina KIma Jean is the very Best!! Love her!! Thank you!!
Ramona LIma Jean was fantastic, a true angel during a hard time. The Best!!! Thank you!!!
Ramona LPut mileage on the check out receipt. Stop charging so much per mile.
Merle PVery helpful and friendly clerk at the location. Will definitely use this location again if needed.
John KIt was amazing service. I called at 9:30 a.m. and did everything on the phone and was able to get the correct size uhaul van in an hour! Friendly staff makes it even better.
Mary SThis uhaul cost me twice what I expected. It was supposed to be $30 plus mileage with the $14 protection plan. I got the bill today and it's got an additional $59 rental fee and the $28 protection plan. Won't be renting here again. Plenty of other uhaul places that are more upfront on their intended pricing.
CHRISTOPHER SEmployees were very friendly and helpful!!
Tamara M | Overall ExperienceI was very impressed with the service we received at this location. I am a frequent customer of Uhaul and have always been satisfied with the experience. Thank you!
Jimmy SNo issues
TIMOTHY AThe appliance dolly was in poor shape and would not stand up. It fell over on top of us several times.
Naomi WNA
Theodore DGreat facility. Always well maintained and secure
DOUG M | Overall ExperienceI have used Salmon Creek Storage Facility for several years. I have been very satisfied with the condition of the facility and ease of access. The staff have always been very helpful.
PAUL M | Overall ExperienceI was not notified that the pickup location was changed resulting in going to two locations. Christopher will reimburse me $50 for this inconvenience.
Pam GAll employees were very friendly and helpful. I would highly recommend anyone needing to rent a u haul truck and wanting top quality customer service to go into this Uhaul /storage place. Imagene and Sharon were very qualified for their job and they both perform their jobs with utmost confidence.
Tamara MWhat a wonderful experience from start to finish!
Erika S | Overall ExperienceA very clean facility with a friendly staff. What more could you ask for?
David D | Overall ExperienceI would just like to thank this location for it's above me beyond customer service and help during the covid-19 pandemic. They were very friendly and helpful through my whole rental experience and were wonderful to speak with. I appreciate their customer service and will strongly recommend everyone I know to rent from this location in the future. Thank you again for your outstanding help and service you provide, especially in this great time of need for our country.
Anthony WGreat experience. Staff were always helpful and made things easy.
JEFFREY M | Overall ExperienceKind lady, friendly cat, convenient service.
Isaac SAppreciated the service, professional and quick. Sharon is awesome! Thank you
Jamie DExcellent customer service. Great experience
Erik KNice, efficient service
Melody CFriendly and great customer service.
Mike MFirst time I have gotten real customer set in a long time
Amber SI’m dissatisfied w Uhaul and their very poor communic around this one mo free storage offer. Vancouver is too far from our home, but Longview (our how me) has no full size storage units avail.
JOANNA R | ReservationNice people. I needed outdoor 5x10 and they did not have one available. The agent called everywhere to help me find one. I would rent in the future.
Richard W | ReservationGreat friendly staff
LINDA C | Overall ExperienceGreat place very helpful staff!!
Kyle W | Overall ExperienceThe staff were amazing. They were always helpful and accommodating in whatever way they could. We will definitely return if we need storage in the future.
ANGELA B | Overall Experience