Customer Reviews for Salvaged PGH LLC
(U-Haul Neighborhood Dealer)

75 reviews

201 Grand Ave   Mars, PA 16046
(Located in downtown Mars in former Foodland building)

(724) 687-8209

Office Hours

  • Mon: Closed
  • Tue: 10 am–4 pm
  • Wed-Fri: 10 am–5 pm
  • Sat-Sun: 10 am–3 pm

Services at this Location:

Contact Us

(724) 687-8209

201 Grand Ave
Mars, PA 16046
(Located in downtown Mars in former Foodland building)

Services at this Location:

Office Hours

  • Mon: Closed
  • Tue: 10 am–4 pm
  • Wed-Fri: 10 am–5 pm
  • Sat-Sun: 10 am–3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

This is just drop-off location if you are dropping off after hours there is no one to guide you for what needs to be done. By mistake I have put in extra GAS but did not received any refund on that. GAS was almost Full when I returned.

Atul A 
Rating:
1.0

There is no sign or building stating "Salvaged PGH," only a U-Haul return sign. There is a sign in the window at this address stating they're closed for renovations and to call the number on the sign. Calling the number on the sign resulted in a message stating the number was not for phone calls. Yelling through an open garage door nearby, I located a kind woodworker who explained that his neighbor, Salvaged PGH , is closed and the guy isn't around, but that the woodworker would be happy to try to call him for me, which he did and was able to get the key out of the lockbox for me. Without the kind woodworker, I would have been stuck and irate.

Susan D 
Rating:
3.0

I have no issue with where I picked up the truck. My problem was the u haul app! It would not let me sign in on it. Kept giving error message the total locked me out. Used the live chat and she was unable to help. Had to call a number and was told to open in a browser instead of the app. If I had known that my rental was all to be on line , I would have looked elsewhere to rent a truck

Jim R 
Rating:
3.0

Customer did not leave a comment.

Jessica R 
Rating:
5.0

Nothing!

Grace K 
Rating:
4.0

The registration process at the site is confusing and not user friendly. Thankfully there was someone at the site who helped me.

Bob H 
Rating:
4.0

Customer did not leave a comment.

ANTHONY M 
Rating:
5.0

This location was very helpful for the check in process!

Joseph C 
Rating:
3.0

Customer did not leave a comment.

ERIC Y 
Rating:
5.0

Customer did not leave a comment.

Matthew M 
Rating:
5.0

Customer did not leave a comment.

Matthew M 
Rating:
5.0

Customer did not leave a comment.

John L 
Rating:
5.0

I did have a problem with suresafe I opted out only to be charged $15 . Additionally the gas measurement at pickup was not accurate . I had the truck for less than 2 hours and drove 23 miles and put 3 + gallons in the tank. I wa s charged $20 for gas. I have disputed both charges. It was represented the the tank was full at pickup and that was not accurate.

William L 
Rating:
5.0

Super friendly staff. This is the second time I’ve rented from them. They are very accommodating, the lot is a level and clean and has easy accessibility.

Craig O 
Rating:
5.0

Drop off was very quick and easy!! Had to call another location in Allison Park, PA. Spoke to a gentleman, named Hank, who took care of a situation that I was not happy with. He deserves a special thanks.

Daniel B 
Rating:
4.0

Customer did not leave a comment.

Michael R 
Rating:
4.0

Hire customer service reps that do not lie to potential guests. The gentleman at the Salvaged pgh business was excellent, and very nice. But the lady who took my reservation, lied to me, and treated me like crap. I have complained once already, and will probably choose to use penske or budget next time I need a rental.

William F 
Rating:
5.0

System issue. I ordered U-haul through mobile app. While creating I selected counter checking but when I reached the pick up location I got to know that self checkout only. So, App or website didn't show the self checkout option. SO I had to cancel and create again for order with self checkout. I think I should not be allowed to select the counter checkout if counter checkout not available when I am creating the order. Please note that this comment only to make your system more accurate. Hope this will be helpful. Thanks!

Narangoda P 
Rating:
4.0

Customer did not leave a comment.

Scott S 
Rating:
5.0

Customer did not leave a comment.

xiaohua h 
Rating:
1.0

I was double charged by the dealer, there is a dispute on the pick up and drop off times. They have video of the transactions and will not share with me. contract # 331414194121

RAY S 
Rating:
5.0

Customer did not leave a comment.

Jane S 
Rating:
5.0

Customer did not leave a comment.

edward p 
Rating:
5.0

Easy drop off

William R 
Rating:
5.0

Awesome service...thank you

Sharon S 
Rating:
5.0

Customer did not leave a comment.

Thomas M 
Rating:
1.0

I did the online pick up and it wouldn't work properly so I called uhaul and they wouldn't help me. The lady only sent me a video of how to check in and was rude. I had already followed the steps but it wouldn't work when I clicked check in. It was also ridiculously expensive. I was charged over $300 for less than 8 hours. I missed out on 1.5 hours of my reserved time due to the website not working so I was not able to move all of my stuff in time.

Kenneth G 
Rating:
5.0

Customer did not leave a comment.

Joseph V 
Rating:
5.0

Customer did not leave a comment.

Jeffrey T 
Rating:
5.0

Customer did not leave a comment.

Jan P 
Rating:
5.0

The staff was friendly and very helpful. The only complaint I had was with the check-in experience using the app. I picked up the rental vehicle after hours and nearly wasn't able to complete it. The app was very difficult to navigate, had to repeat many of the requests multiple times, such as photo uploads and certain responses. The instructions were not clear cut. Luckily, someone nearby was able to assist, they too had a great deal of difficulty.

Renee D 
Rating:
5.0

Salvaged Pgh. Was great

John R 
Rating:
5.0

I don’t understand the need for the calling of a person or a second form of ID before the rental vehicle can be taken.

Thomas T 
Rating:
4.0

Overall a nice location with serviceable fleet. Not much of a choice but they have what one needs on the whole.

John W 
Rating:
5.0

Customer did not leave a comment.

Tammy S 
Rating:
4.0

Customer did not leave a comment.

Molly C 
Rating:
4.0

I think the relationship between the parking lot owner and UHaul is not very good. One wonders if a small payment for managing the paperwork is in order to the lot owner to downplay the taut relationship currently experienced.

John W 
Rating:
2.0

I was charged for services I didn't want

William A 
Rating:
4.0

Customer did not leave a comment.

Christine G 
Rating:
5.0

Maintain the locks for the keys. Was very difficult to get into. Luckily I was able to call uhaul for help. Everything else was perfect.

Karen S 
Rating:
4.0

No issues.

Scott S 
Rating:
5.0

Customer did not leave a comment.

Dale B 
Rating:
5.0

Customer did not leave a comment.

Jodi H 
Rating:
4.0

Customer did not leave a comment.

Jared w 
Rating:
2.0

Customer did not leave a comment.

WAYNE E 
Rating:
5.0

Customer did not leave a comment.

Charles K 
Rating:
5.0

Customer did not leave a comment.

James M 
Rating:
4.0

This has nothing to do with Salvaged, but UHaul itself. Your website for rentals and returns is beyond frustrating and is not user-friendly.

James M 
Rating:
5.0

The online pick up and return process was a bit frustrating. Prior to rental day The customer should be advised about the passport or second ID verification needed. Not everyone has a passport with them at all times and knowing that they need to have a person “on-call” to verify who the person renting the Uhaul is would have been helpful ahead of rental day. It was not mentioned in the video. Also the return process took an extra 45 minutes simply because the wording “miles traveld” for the odometer reading at the time of return should have simply said “Odometer reading” since that was the number that was actually required. NOT “Miles traveled” which is a completely different number.

Marty J 
Rating:
5.0

Customer did not leave a comment.

Derek B 
Rating:
5.0

Customer did not leave a comment.

Keith N 
Rating:
5.0

Customer did not leave a comment.

Mark W 
Rating:
5.0

Customer did not leave a comment.

Paige Z 
Rating:
5.0

Customer did not leave a comment.

Judith M 
Rating:
5.0

Customer did not leave a comment.

Judith M 
Rating:
5.0

Amazing experience picking up truck at Salvaged.

Brandon H 
Rating:
4.0

Customer did not leave a comment.

RUBEN M 
Rating:
5.0

Customer did not leave a comment.

Justine P 
Rating:
4.0

Customer did not leave a comment.

STEVEN S 
Rating:
5.0

Customer did not leave a comment.

Jennifer D 
Rating:
5.0

Customer did not leave a comment.

Robert M 
Rating:
5.0

Customer did not leave a comment.

TIM G 
Rating:
5.0

Customer did not leave a comment.

Patrick C 
Rating:
5.0

Customer did not leave a comment.

Terrance H 
Rating:
5.0

Customer did not leave a comment.

John F 
Rating:
2.0

Was not able to successfully pickup or drop off through mobile. Requested moving sheets were not present.

Nicholas K 
Rating:
5.0

Customer did not leave a comment.

Joshua M 
Rating:
5.0

My experience was great. Jill, who handled the entire process was excellent. She is very knowledgeable and was courteous & professional. It is nice to have this rental option so close to home.

bill m 
Rating:
5.0

Jill at Salvage was amazing. She went above and beyond for us.

Eric W 
Rating:
5.0

Customer did not leave a comment.

Terrance H 
Rating:
5.0

Customer did not leave a comment.

THOMAS G 
Rating:
5.0

Customer did not leave a comment.

Robert A 
Rating:
5.0

Customer did not leave a comment.

Raymond P 
Rating:
5.0

Customer did not leave a comment.

Sunil U 
Rating:
5.0

Customer did not leave a comment.

PATRICIA M 
No reviews have been submitted for this location.

Additional Services at this Location

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