I had a very disappointing experience at this rental pick-up location. The process was extremely slow — I had to wait a long time while the staff member manually entered all the information into the computer. After all that, their printer didn’t work, so he ended up taking a picture of the receipt using my phone instead. I left without a printed invoice and was just handed the key. There was absolutely no walk-through or demo of the truck — no explanation of how the lights, brakes, or any basic features work. No one was available to guide or assist me with the vehicle, which is especially concerning when renting a large truck. Overall, the service was unprofessional and lacked the minimum level of customer support I expected.
MUHAMMAD S
Customer Reviews for Samia Puspa Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was nice that there were so many UHaul signs since it's a gas station as well, made it easier to find
Emma LThey charge extra too much for gas plus charge the tax on milage and gas. Also for 24 hours booked truck gave you for 1 and half hour. They wanted you to booked the truck for hourly instead of 24 hours. 1 star for them.
BASHARAT AClear the truck of snow and ice. Windshield and mirrors were iced over. Roll up door was frozen shut. Took multiple attempts to get truck out of parking spot due to pile of snow behind truck at the pick up location.
MATTHEW Athere computer is a fraud
DEMETRIOUS LIt’s in the middle of nowhere in a slummy part of town.
Gary M