Customer Reviews for Sammys Auto Parts
(U-Haul Neighborhood Dealer)

252 reviews

3177 Newport Hwy   Sevierville, TN 37876

(865) 774-8310

Hours

  • Mon–Fri
    9 am–6 pm
  • Sat–Sun
    9 am–4 pm

Services at this Location:

Contact Us

(865) 774-8310

3177 Newport Hwy
Sevierville, TN 37876

Services at this Location:

Hours

  • Mon–Fri
    9 am–6 pm
  • Sat–Sun
    9 am–4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Greatest U Haul experience that I have ever had!!! Easy and fast and some of the best people you could ever meet!!!

James N. 
Rating:
4.0

Customer did not leave a comment.

Linda S. 
Rating:
5.0

Sammy's Auto parts personnel came out to assist me with that parking of the trailer and with removing the trailer from my vehicles hitch. Thank you.

Kenny D. 
Rating:
5.0

Bent over backwards to see all went well.

STEPHEN F. 
Rating:
5.0

Customer did not leave a comment.

Joshua T. 
Rating:
3.0

Customer did not leave a comment.

Larry V. 
Rating:
5.0

Customer did not leave a comment.

Louis C. 
Rating:
5.0

Customer did not leave a comment.

Theodore C. 
Rating:
3.0

The owner had left a young girl by herself on her 2nd day and she didn't know how to return our truck. The girl was very sweet.

Stacey S. 
Rating:
5.0

This is a great shop with very helpful workers. They were nice and helpful.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Brandy E. 
Rating:
5.0

Everything went as expected

Johnny W. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Scottie H. 
Rating:
5.0

Very friendly and helpful!

MICHAEL P. 
Rating:
5.0

Great price and great customer service

vlas A. 
Rating:
5.0

Customer did not leave a comment.

Michele C. 
Rating:
1.0

Truck smelt like cigarettes the traction control didn't work

Anthony S. 
Rating:
3.0

I could have found a location closer to where I was living. But they did provide me with friendly, quick service

Marlou G. 
Rating:
5.0

Customer did not leave a comment.

Sarah M. 
Rating:
5.0

Customer did not leave a comment.

Mark E. 
Rating:
4.0

Customer did not leave a comment.

Kevin E. 
Rating:
3.0

You can improve by having the truck I rented at the location I rented it at. I rented a 15' truck at a different location and it wasn't there when I came to pick it up. Instead you gave me a 20' truck and made me drive an additional half hour to go get it.

RUSSELL B. 
Rating:
5.0

Customer did not leave a comment.

Chelsa G. 
Rating:
5.0

Customer did not leave a comment.

Francisco G. 
Rating:
2.0

No assistance parking or unhooking. Trailer was not checked in, I had to call customer service to avoid extra charges.

LESLIE E. 
Rating:
5.0

None

Gerald S. 
Rating:
5.0

Customer did not leave a comment.

Attila K. 
Rating:
5.0

Great people here and very helpful!

ed P. 
Rating:
5.0

Great people work here -- very helpful!

ed P. 
Rating:
1.0

I had truck for less than 6 hours and my card has been charged for almost $300

Alissa H. 
Rating:
5.0

Customer did not leave a comment.

Melanie W. 
Rating:
2.0

No one was available to check me out or help with moving the U-Haul trailer. Had to remove the trailer myself. Guy inside gas station said to just "leave it somewhere in the gravel area until I can find someone to check it in ". Did not offer to assist or help and was not buys at the moment in the store. Would not recommend this location .

Samantha G. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
1.0

dealer charged me for the insurance after i declined. would not give me a contract befofe i left. had to hook up trailer myself.

JOHN A. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

I reserved a 10-foot truck and a tow dolly or car carrier I ended up with a 26 ft truck which caused me to have to spend double the amount a money on gas

Gregory C. 
Rating:
4.0

Customer did not leave a comment.

Crandell H. 
Rating:
4.0

good job

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

George M. 
Rating:
5.0

Customer did not leave a comment.

lucien O. 
Rating:
3.0

Customer did not leave a comment.

Chris S. 
Rating:
4.0

Customer did not leave a comment.

Cortez L. 
Rating:
5.0

Very friendly employees, treated me like family. This is my second time using Sammy's Auto Parts in New Center for U-Haul rental purposes. Highly recommend for friendly and efficient service.

Dave G. 
Rating:
5.0

Customer did not leave a comment.

Sara L. 
Rating:
5.0

Customer service is 2nd to none at this location each time I've used them.

Richard L. 
Rating:
5.0

Very nice man checked us in

DONALD G. 
Rating:
4.0

Customer did not leave a comment.

Thurman B. 
Rating:
5.0

Turned truck in one full day early yet had to pay for extra mileage. Weird

David D. 
Rating:
5.0

Better internet for the ipad connection. Have a brochure on using the item rented. I had no problems, but I think the typical city person would be confused on some items. The employees at this site were great. I have rented from UHaul multiple times around the USA. This location was fast, polite and knew what they were doing.

michael M. 
Rating:
5.0

Nothing. They are very customer friendly. The young lady who checked me back in when I returned the truck was very customer friendly. Thank you

Edward W. 
Rating:
3.0

Customer did not leave a comment.

Crystal C. 
Rating:
5.0

Customer did not leave a comment.

Ronald P. 
Rating:
5.0

Sammy made the process easy and was such a great help.

James P. 
Rating:
5.0

Customer did not leave a comment.

Alan M. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Debriann C. 
Rating:
5.0

Customer did not leave a comment.

SHANNON A. 
Rating:
5.0

The first location I went to was super rude. It was in Piegon Forge and they treated me like I was stupid. I would never recommend that pick up/drop off location to anyone, but I will definitely recommend Sammy's Auto as a 10/10.

Kayce R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER O. 
Rating:
3.0

Make the receipt and what you actually charge match each other.

MICHAEL G. 
Rating:
5.0

I felt very safe dropping off the u hual after dark, very clean and easy to find location.

Allan H. 
Rating:
4.0

Everything went like it should

Johnny W. 
Rating:
5.0

Sunday 1/9/22: Very satisfied with the smooth and efficient transaction….super friendly employees even despite the rain-soaked day outside. Also, this 26' truck was the cleanest, newest U-Haul I've ever rented in the past 25+ years. Great job overall!

David G. 
Rating:
3.0

Customer did not leave a comment.

Douglas T. 
Rating:
5.0

Customer did not leave a comment.

Dennis B. 
Rating:
5.0

Very helpful and friendly. Super personality and great customer service! Thank you!

Misty C. 
Rating:
3.0

Customer did not leave a comment.

Misty C. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Super nice people! Dropped everything to help me a rarity in the service industry. They receive my thanks for a job well done.

Donald F. 
Rating:
3.0

Customer did not leave a comment.

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

Brandon W. 
Rating:
4.0

Customer did not leave a comment.

Travis C. 
Rating:
5.0

Staff was extremely friendly and helpful. Best experience we've ever had with uhaul. Thank you.

Victoria N. 
Rating:
5.0

Great customer service! Would rent from this location again!

SHERRY G. 
Rating:
5.0

N/A

Matthew P. 
Rating:
5.0

Customer did not leave a comment.

Louise C. 
Rating:
4.0

Customer did not leave a comment.

Sara L. 
Rating:
5.0

Customer did not leave a comment.

TROY W. 
Rating:
4.0

Customer did not leave a comment.

Kassy P. 
Rating:
5.0

Customer did not leave a comment.

JUDITHELLEN M. 
Rating:
5.0

Customer did not leave a comment.

Judith M. 
Rating:
5.0

Sammy and Hanna we great to work with.

Richard L. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

Great everything!!!

Judith M. 
Rating:
5.0

Customer did not leave a comment.

Timothy K. 
Rating:
5.0

Great people & sooo helpful! Love them! 100% awesome!

JUDITHELLEN M. 
Rating:
4.0

Customer did not leave a comment.

Christy P. 
Rating:
5.0

My pickup spot and their employees were great.. but uhauls trucks suspensions is absolutely terrible and felt like it would explode going over bumps you'd wouldn't even feel in a car. Trucks steering wheel was off alignment which made driving it a hassle. Also uhual notified me (16 hours before pickup) that I would have to drive 2 hours to get my uhaul from a different location that I originally had reserved it for and all they did was give me miles to cover that... after 3 phone calls with them...not happy with uhaul.

Justin H. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Very good location and people

GARY H. 
Rating:
5.0

Very nice customer service

Mark D. 
Rating:
5.0

Very nice person , friendly and kind.

TONY G. 
Rating:
5.0

Customer did not leave a comment.

Shianne W. 
Rating:
5.0

Customer did not leave a comment.

CARL L. 
Rating:
5.0

Customer did not leave a comment.

Tracey F. 
Rating:
5.0

Customer did not leave a comment.

Anthony D. 
Rating:
5.0

Middle of nowhere! Country kindness. Excellent

Roberto P. 
Rating:
2.0

Customer did not leave a comment.

Don P. 
Rating:
5.0

Customer did not leave a comment.

TODD A. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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