Not the best customer experience, but I did eventually leave with a trailer.
David P
Customer Reviews for Sammys Auto Parts
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was charged extra for going over milage. I drove straight from the pick up and drop off. Seems to be no milage to account for driving to your house which was about the extra milage charged. Price gouging to the fullest. Very unhappy.
Donald WLOIS was very efficient and helpful!
Mark SDrop off was very easy and convenient.
ROBERT BEverything went smoothly. Great experience
Darlene SAs I was pulling off the lot I noticed a small crack in the window that should be addressed.
Larry HEverything was just fine!
DANA MVery friendly and helpful
DAN HNICKY IS AWSOME! I WOULD LIKE IF THE BIG TRUCKS BY UHAUL WERE AIR RIDE! ROUGHEST TRIP I HAVE EVER HAD. THE LOCATION WAS EXCELLENT , SAMMY IS A GREAT PERSON AND BUSINESS MAN. I'M PROUD TO CALL HIM A FRIEND. THANK YOU SAMMY AND NICKY!
B AThe lady that checked me in/out was very nice.
Phillip OTheir was an older lady , and not very nice , and really didn't care. Plus I had to hook it up and bring it to her , so she could take a picture.
Bryan BNothing
Cole JGreat service will only use them from now on !!!!
Frank WThe truck was a little worn but worked perfect for our needs. Sammy's location was wonderful and so easy to work with.
Judy SStaff was very friendly and helpful.
Paul EReally appreciate the people here they work to help and answer questions they do not need no improvement super fast and courtesy I would recommend them for any needs for uhauls
ROBERT LGreat experience
Richard MThey were very nice
James JCustomer service was great! I arrived in a ergent situation where our son’s car broke down about an hour away. They had one dolly and rented it to me. This was after the U-Haul had closed. She was so nice to accommodate us ! Otherwise we would have been in for a huge tow bill!
Paul CNot a thing
Michael GExtremely helpful
Ernest GAfter waiting 2 days for them to check in equipment, I had to make the long drive back to store to check in myself so 8 didn't get charged more.
David SGreat people
Jimmy SThe staff are most friendly. I plan to return there again and again.
Daniel TThe staff was friendly and helpful, I would recommend them.
William EDid not have the 15 foot truck i rented so i had to take a 26 foot truck.
Joshua MI just dropped off a trailer, after hours. There was plenty of room to turn around and unhook the trailer.
John DWhile I use UHaul and will continue to, I was asked to take a pull behind car dolly to the Tennessee Location, which we did. My understanding was that I would receive 25.00 and either a day or mileage credit. We dropped off the dolly on Friday. I didn't receive the 25.00 credit until Monday. I was also charged 33.00 for extra mileage and received no consideration as promised. I will not do that again.
Cathy WGreat customer service.
Cynthia CSammy's location employees were super nice and very helpful. Hands down the best uhaul location so far, and I've been to a few lately with my multi-leg move. Thank You.
Sherri DTook a second trip to location and a call to the area rep to get the refund.
WESTLEY WIf you rent it you should be able to return it to a UHaul place closer to your move instead of driving additional miles to return.
connie sHad trouble sending turnin on app.
Gregory BThe service for rental there was very slow, I wouldn’t recommend this place to anyone.
STEVEN AI would suggest having an additional employee that works exclusively on U-Haul equipment. I had to wait awhile to get checked out and get on the road.
Henry CNeed more help at this location. Had to wait, when first in line, for paying customers.
Patricia SThis location was easy to access, but we stopped at another U-haul to get some help in Tn. This was called a neighborhood U-haul in Pigeon Forge. This place was a dump! It was a wrecking yard and you couldn't even find the office! I wouldn't leave your equipment in this place!
shawn MBecause its a small mom and pop store with few workers, it would be nice to have a faster way to check out. Maybe have everything ready and all I world need to do is show ID and sign since it was reserved through 800UHAUL.
Heather TAgain Bravo !!! 😊
Richard EGood customer service.
Steve SFlawless.
BOB JPoor return process. Had to off load the trailer with no assistance in a parking spot because their lot was full. No assistance from staff? Really?
DAVID PPeople were fine. Like l said above it's your policies and prices that l have a problem with.
calvin mJust not much room to drop anything off cause they were so full. Also annoying that we had to pass 4 other uhaul locations to get to this one because it didn’t let me pick anything but this one. But this location was nice and clean. Didn’t see anyone around.
Victoria DThe U haul representative at Sammy’s Auto was very professional, friendly and helpful.
Phil WTow Dolly in good condition. Fast service and easy check in and check out.
Russell CPeople who helped us were terrific 😀💯💯💯!!! They went above and beyond to assist us. We were very grateful to them.
Patti H