Customer Reviews for Samps Automotive
(U-Haul Neighborhood Dealer)

922 reviews

2800 Stone Cir Dr   Troy, OH 45373
(75 to 25-A head N then Left on Stone Circle)

(937) 440-1548

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(937) 440-1548

2800 Stone Cir Dr
Troy, OH 45373
(75 to 25-A head N then Left on Stone Circle)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–3 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Dean C 
Rating:
5.0

Customer did not leave a comment.

Thomas G 
Rating:
5.0

Samps is the best place to go around Miami county. Always have what I need. Trucks, trailers, and moving supplies. I wouldn’t go anywhere else.

Daniel N 
Rating:
5.0

The app was horrible and didn’t work for pick up or drop off!! Had pick up scheduled for 8 am had to sit and wait until 9 am until they opened and to talk to a person there to get the truck.

Stephanie G 
Rating:
4.0

Mobile pickup kept glitching and resetting itself, both for pick up and drop off.

Melissa S 
Rating:
5.0

Customer did not leave a comment.

Georgan E 
Rating:
5.0

Customer did not leave a comment.

Brandi S 
Rating:
5.0

Customer did not leave a comment.

MARK C 
Rating:
5.0

Perfect... Samps was great

William D 
Rating:
5.0

Customer did not leave a comment.

David W 
Rating:
5.0

Customer did not leave a comment.

Emily H 
Rating:
5.0

Customer did not leave a comment.

Chad S 
Rating:
5.0

Customer did not leave a comment.

Dustin B 
Rating:
4.0

The only issue I have is not with this location, but it is with U haul directly. It took much longer than necessary, over 30 minutes, to log in to actually pick up the equipment. The U haul app would not pick up my location to verify I was at the correct pick-up location. Then when I went to the "Live Chat" that took between 15-20 minutes to get a response!! FINALLY, I received a response telling me to go to Uhaul.com and sign in there to complete my pick up. What good does it do to have your App if it's not going to work??!!

Kevin W 
Rating:
5.0

A+. The guy that arranged my truck rental was extremely helpful, professional and friendly. Great job!!

LORRIE F 
Rating:
5.0

Customer did not leave a comment.

MARK B 
Rating:
5.0

Customer did not leave a comment.

William F 
Rating:
5.0

I honestly have no input. Everything worked flawlessly through the application. Great Service!

Jose S 
Rating:
5.0

Customer did not leave a comment.

Hayden D 
Rating:
4.0

Kind and great service at Samps Had to change pickup date and they did that for me with no problem.

brenda c 
Rating:
5.0

Customer did not leave a comment.

Philip H 
Rating:
5.0

The owner was nice and knowledgeable nice experience

Jon M 
Rating:
4.0

Customer did not leave a comment.

Sharifah M 
Rating:
5.0

Customer did not leave a comment.

Kelly S 
Rating:
4.0

Customer did not leave a comment.

Tabitha W 
Rating:
5.0

Friendly and courteous staff.

Clement P 
Rating:
5.0

The gentleman was very courteous and knowledgeable. 10 stars!

Kenneth S 
Rating:
5.0

Fast friendly service hoise very pleasant experience

Nancy G 
Rating:
3.0

Customer did not leave a comment.

Jon S 
Rating:
5.0

Very clean. Overall experience excellent.

Kim P 
Rating:
5.0

Have the trucks filled with gas for pick up so customers don’t have to fill up right after pick up

Brett S 
Rating:
5.0

Customer did not leave a comment.

John W 
Rating:
5.0

Customer did not leave a comment.

Tanner H 
Rating:
5.0

Customer did not leave a comment.

Charles W 
Rating:
5.0

Easy reservation, easy drop off. No miss no fuss

Leslie R 
Rating:
5.0

Customer did not leave a comment.

Derick S 
Rating:
5.0

Customer did not leave a comment.

Greg M 
Rating:
5.0

Efficient and friendly front office.

JENNIFER P 
Rating:
5.0

Great service thank you !

Tammy C 
Rating:
5.0

Customer did not leave a comment.

JB F 
Rating:
4.0

Great efficient desk. This particular truck needs a little more cleaning of the cup holder area. The passenger door not closing easily.

JENNIFER P 
Rating:
5.0

Only complaint is when I got final bill I was charged some type of insurance fee of $15. I was not told about. We were asked if we wanted to purchase any insurance for if our items got damaged and we declined that offer.

Angela B 
Rating:
5.0

Great customer service

TAMMY C 
Rating:
5.0

Customer did not leave a comment.

Ken J 
Rating:
5.0

Easy to work with, friendly, no problems went well

Mark P 
Rating:
5.0

Friendly people. Explained how to use equipment. Very efficient pickup process

Richard T 
Rating:
5.0

Customer did not leave a comment.

Maurice W 
Rating:
5.0

Great customer service...

Sam S 
Rating:
5.0

Quick, easy, friendly service.

John S 
Rating:
3.0

I would prefer if they'd inspect the truck while I am standing there, versus having me give them the key and they will "do it later". Most people/places are honest, but a few times over the years when renting vehicles there was shadiness, so I get nervous. Having to take photos and videos of everything for proof is annoying.

Lance F 
Rating:
5.0

Customer did not leave a comment.

Corey B 
Rating:
5.0

Excellent service !!

TAMMY C 
Rating:
5.0

Samps is always great and dependable. It’s the only place I get my Uhauls.

MARK G 
Rating:
5.0

Customer did not leave a comment.

Daniel R 
Rating:
1.0

he didn’t tell me any information regarding the truck or charges. so i had complications with an extra charge at the drop off location

Linasia S 
Rating:
5.0

Customer did not leave a comment.

Eric H 
Rating:
5.0

Great service

TAMMY C 
Rating:
5.0

Professional and personal service. No question, I will be back. Blair

Blair J 
Rating:
5.0

Customer did not leave a comment.

Chris C 
Rating:
5.0

Customer did not leave a comment.

Monique M 
Rating:
1.0

We didn't receive any moving equipment that we paid for and We were unable to move our possessions

Jeffrey R 
Rating:
5.0

The customer service was absolutely awesome.

Karen J 
Rating:
5.0

The attendant is very helpful and had everything ready to go when I arrive.

Maurice W 
Rating:
5.0

Customer did not leave a comment.

Matthew K 
Rating:
5.0

Very helpful service

Tammy C 
Rating:
2.0

Clean out the back of the Uhaul. I have pictures of what condition I received mine in. There was literal feces that wasn’t cleaned up along with some trash and a used nail file. All very gross. This was the first time I’ve ever rented a uhaul in this condition.

David F 
Rating:
2.0

Rude counter staff, app locks you out if you’re a minute past your reservation.

Kristen T 
Rating:
5.0

Good service and nice people.

John S 
Rating:
5.0

Customer did not leave a comment.

David A 
Rating:
5.0

I have rented here a few times and they have been awesome and easy

Leslie B 
Rating:
4.0

Customer did not leave a comment.

KELLY M 
Rating:
5.0

Folks are great and helpful.

Ronald R 
Rating:
4.0

I can't think of a thing. It was smooth sailing from start to finish.

Marsha M 
Rating:
5.0

Customer did not leave a comment.

ERICA G 
Rating:
5.0

Nothing, except for the check in process was lengthy but it had to be to cover ourselves from any damages or that the truck needed clean.

Beverly S 
Rating:
5.0

This was the best customer service I’ve had for a Uhaul place since I started using them over 30 years ago. Timely, efficient, friendly; they even backed the trailer into the desired spot quickly. The next time I need to rent a trailer, Samps will be my first choice.

Eric R 
Rating:
5.0

Customer did not leave a comment.

Dennis p 
Rating:
5.0

Customer did not leave a comment.

Cheryl S 
Rating:
5.0

This was my first time to rent a vehicle. The whole process was simple. The staff at Samps LLC were professional and friendly. Good experience, and I will return to this location for my next rental.

Thomas D 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S 
Rating:
5.0

Customer did not leave a comment.

John F 
Rating:
5.0

Customer did not leave a comment.

PAUL F 
Rating:
5.0

Customer did not leave a comment.

Jeff G 
Rating:
5.0

Only problem I had was related to mobile check-in. When entering license info the software’s scanner would not load to allow me to scan the back of my drivers license.

Jordan B 
Rating:
5.0

Customer did not leave a comment.

Robert P 
Rating:
5.0

They run a great rental facility, recommend to my family and friends!!

David S 
Rating:
5.0

Outstanding customer service, went well beyond what I was expecting. The owner was both helpful and knowledgeable - look forward to opportunities to do buisness with him in the future!

Jeffrey S 
Rating:
5.0

I couldn’t figure out how to get the interior lights to work on the dash board

Joanna D 
Rating:
5.0

Customer did not leave a comment.

Randy Y 
Rating:
5.0

Samps LLC does a great job!

Gerald H 
Rating:
5.0

Customer did not leave a comment.

Miranda F 
Rating:
5.0

Rented from Samps many times. Always get what I need with a smile.

Daniel N 
Rating:
5.0

Customer did not leave a comment.

Elbert H 
Rating:
5.0

Clean the inside of the truck hub. There was dog hair/dust all over the middle seat. Truck hub inside was not clean in general also. However, the person who checked us in/out was amazing! Definitely 5 stars for the employee service.

Alisha S 
Rating:
5.0

Customer did not leave a comment.

ALETHEA W 
Rating:
5.0

Dave and Jacob are studs. Highly recommend. Customer service was excellent and the equipment was in stellar condition.

William L 
Rating:
5.0

Customer did not leave a comment.

Brandon M 
Rating:
4.0

We did after hours drop off and was charged $42 for fuel when fuel was at same when we picked up. Not a Samps issue but a problem in general with after hours drop off.

Tina F 
Rating:
5.0

Customer did not leave a comment.

John R 
Rating:
5.0

Nothing

MICHAEL P 
No reviews have been submitted for this location.

Additional Services at this Location

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