Customer Reviews for Samps LLC
(U-Haul Neighborhood Dealer)

633 reviews

2800 Stone Cir Dr   Troy, OH 45373
(75 to 25-A head N then Left on Stone Circle)

(937) 440-1548

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(937) 440-1548

2800 Stone Cir Dr
Troy, OH 45373
(75 to 25-A head N then Left on Stone Circle)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

All was great

Ted B. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

Karl P. 
Rating:
5.0

Customer did not leave a comment.

Vicki B. 
Rating:
5.0

Customer did not leave a comment.

DENNIS JOHN O. 
Rating:
5.0

Customer did not leave a comment.

Chad L. 
Rating:
3.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

I filled the tank completely, however the gauge registers just under the full mark. It was that way when I picked it up. So I dispute the $5.70 fuel charge. Plus it really messed me up when the moving pads were not in the truck as ordered. I had to scrounge around to find old blankets to use for packing furniture.

Kenneth C. 
Rating:
5.0

Great Service and attitude!

Joseph G. 
Rating:
1.0

I was charged over 100$ more than I should have been

Louis B. 
Rating:
5.0

Customer did not leave a comment.

EMILY P. 
Rating:
5.0

Customer did not leave a comment.

Kirk S. 
Rating:
5.0

Customer did not leave a comment.

Dennis Z. 
Rating:
5.0

Nothing. Really just keep doing what you do .mark was very kind & friendly the. Truck was very clean and we didnt have for a truck .

charles T. 
Rating:
5.0

They are my "go-to" location for best experience in renting equipment. Very professional operation.

Ronald P. 
Rating:
5.0

Customer did not leave a comment.

Amber M. 
Rating:
5.0

Customer did not leave a comment.

Denise M. 
Rating:
5.0

First class operation. Highly recommended.

Ronald P. 
Rating:
5.0

Customer did not leave a comment.

Stephen G. 
Rating:
5.0

They were very friendly and helpful!

Dianne S. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
3.0

No on line or phone confirmation do it by calling what a mess ! Sat and waited at the wrong place for 40 minutes . Not a good way to start your day.

CONNIE S. 
Rating:
5.0

Vehicle was ready when I arrived and the sales person was quick, concise and had me ready to go in less than 10 minutes. Best U Haul experience I've had!

Paul U. 
Rating:
5.0

AWESOME PROFESSIONAL Staff... enjoyed my experience with Samps!

Ross N. 
Rating:
5.0

Great customer service!! The person checking me in was awesome! Ty..

Amanda M. 
Rating:
5.0

Extremely nice and helpful staff

Diana P. 
Rating:
3.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Vernon B. 
Rating:
5.0

Well my location I ordered from was in Piqua and my truck was in Troy everyone was very helpful me trying to find it

Candy M. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
3.0

Customer did not leave a comment.

Jordan G. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Pickup was effortless and the agent was courteous and respectful.

Kevin V. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA B. 
Rating:
5.0

Thank you, great experience

David S. 
Rating:
5.0

Nice people

Leonard C. 
Rating:
5.0

Personal and professional service. I enjoy working with these people.

Blair J. 
Rating:
4.0

Customer did not leave a comment.

Michelle C. 
Rating:
5.0

I can't see where anything needs improvement it was a great

Cathy J. 
Rating:
3.0

Customer did not leave a comment.

Takisha E. 
Rating:
4.0

Customer did not leave a comment.

Josh A. 
Rating:
5.0

Nothing. Very nice people and very clean equipment.

Dennis H. 
Rating:
5.0

Customer did not leave a comment.

Jerel R. 
Rating:
5.0

Customer did not leave a comment.

Lawrence C. 
Rating:
5.0

Customer did not leave a comment.

Brett B. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
4.0

Customer did not leave a comment.

fred R. 
Rating:
5.0

Highly recommend them Staff is great Advise you plan ahead so they have the specific vehicle that you need

TERESA F. 
Rating:
4.0

Customer did not leave a comment.

Vicki B. 
Rating:
5.0

Nothing

Leonard C. 
Rating:
5.0

Customer did not leave a comment.

frank G. 
Rating:
4.0

Not this locations issue at all, but I reserved my rental for a location closer to home and I was switched to this location. I might have prefered to have the option to go to another vehicle rather than drive so far to pick up the type I had reserved. The folks at Samps were very friendly and helpful.

Steven S. 
Rating:
5.0

Trash in the cab when I picked up, and the check engine light was on

Daniel W. 
Rating:
4.0

Customer did not leave a comment.

Ethan J. 
Rating:
5.0

Customer did not leave a comment.

Chad B. 
Rating:
3.0

Ac stopped working in truck shortly after renting. It was 90 degrees. No cruise control

BOB S. 
Rating:
5.0

The manager and his help were so nice. Made our horrible day more bareable!!

Donna G. 
Rating:
5.0

Customer did not leave a comment.

Mark A. 
Rating:
4.0

Mobile check in. Took 15 minutes off of my time with the truck. Very combersone. Offering moving help was very good.

Bryan L. 
Rating:
3.0

Customer did not leave a comment.

Tami W. 
Rating:
5.0

Nice people, great job

Michael N. 
Rating:
5.0

They really did a great job

John M. 
Rating:
2.0

Truck sucked. Had almost 200k miles and barely accelerated. Plus I was charged $17 in fuel for driving 16 miles (already charged $1 per mile on top of the fuel). What a joke. The $39 rental ended up being $92.76. Insanity.

Nicholas C. 
Rating:
5.0

Am wondering why extra charges are pending on it that shouldn't be there

Gina F. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
4.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Kathy O. 
Rating:
4.0

The van was dirty inside the back

Don S. 
Rating:
5.0

Great experience. Thanks for having nice equipment!

Jim C. 
Rating:
5.0

Customer did not leave a comment.

Jason J. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY R. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Cynthia C. 
Rating:
5.0

Customer did not leave a comment.

Bill W. 
Rating:
1.0

When i first got the truck and drove it and really bad transmission and i tried stop the truck and still go foward i.thats bad .i wont rental this place again .

Kenneth N. 
Rating:
5.0

Customer did not leave a comment.

Matthew L. 
Rating:
5.0

No improvement needed.

Jason S. 
Rating:
5.0

They provided outstanding customer service.

Dennis B. 
Rating:
3.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Larry K. 
Rating:
4.0

Customer did not leave a comment.

Steven K. 
Rating:
5.0

Customer did not leave a comment.

Shaun A. 
Rating:
5.0

Very efficient and friendly. Very helpful to our needs.

Steve K. 
Rating:
5.0

Always helpful and efficient. Keep a very clean and professional business

Ronald P. 
Rating:
5.0

This is my 2nd rental at this location and they are always great!

Chris B. 
Rating:
5.0

Customer did not leave a comment.

Kassie G. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

Cory B. 
Rating:
5.0

Excellent service!! :-)

Christina B. 
Rating:
5.0

Everything went accordingly

Jeffrey A. 
Rating:
5.0

Very good customer service

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Thom T. 
Rating:
5.0

Customer did not leave a comment.

Jordan L. 
Rating:
5.0

Customer did not leave a comment.

Patricia A. 
Rating:
5.0

Excellent experience. Nothing to change!

Denise F. 
Rating:
5.0

Customer did not leave a comment.

william C. 
Rating:
4.0

Customer did not leave a comment.

doug H. 
Rating:
5.0

Dave is the absolute best! My wife reached out initially and told me how polite, and respectful the gentleman was that helped her. I needed a trailer for my Goldwing and he offered to order one for us. We were surprised by that because none of the other locations ever mentioned that as being an option. We later went to inspect the equipment and I saw exactly what she meant. He couldn't have been more friendly. He helped me secure my bike, and even gave me a couple of straps in case some broke seeing as how we were going from Ohio to Texas. I told him how much we appreciated him, and he said that's how he was raised: to treat people like you want to be treated. Truer words were never spoken.

Anderson J. 
Rating:
5.0

Friendly management. The trailer however, was not as clean as when I dropped it off.

Vince W. 
No reviews have been submitted for this location.

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