When we picked up this unit, it was completely dirty inside, trash inside and broken glass inside. The dolly we rented was not inside and we had to go back in and get it. The person at the front desk never bothered to come out and look at the vehicle or go over anything with the vehicle. Also, the tail lights did not work, but we had brake lights. We had already put the dolly and the insurance on and somehow mysteriously our quote went to over $165 more than our original price would not recommend the site as they are not helpful and they do not check their vehicles because we were given this vehicle with less than a quarter of a tank of gas
THOMAS S
Customer Reviews for San Mateo Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. They were efficient and very friendly. I'd definitely use them again.
VERNELL GVery friendly and professional and quick
WILLIAM AGreat and friendly customer service, would use again.
SOPHIA Eall good
PEDRO PThe Shop Owner, Sam, was terrific! I would use this location purely to support and visit him.
JAMEL HInside was dirty leftover peoples property and everything sticky
CRYSTAL SThe truck made a buzzing noise the entire time I had it! While driving the engine jerked randomly. Needs to be maintenanced.
ERICIKA OMake sure employees are familiar with rental process
Jennifer PTeach employees how to rent a u haul
JOSE TI was charged for a dolly that I returned. And have not received a refund. My job was to bring it back in one piece and I did. Very disappointing and I will never use u haul again.
ANGELICA O