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DANIEL H
Customer Reviews for S&M Auto Repair And Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Rented online for $14.95, she got to the location they charged me just under $24 for a roughly 2 hour rental.
LISA SNice stuff 👏
SERGHEI ZThank you team
marie cHave straps to tide down the heavy things.
Esau DS and M was so great to work with! I would highly recommend them!
GWENDOLYN ZNothing
Johnnie HGreat folks super fast service in and out in a minute ....
JAMES SWrecker service but professional
Paul BI've been overcharged for stuff I didn't agree too. The charges have already been reported.
Sean KThe ability to drop off outside of business hours using the app was really the only positive of my U-Haul experience.
NATHAN LExcellent
EDWARD DUnfortunately we did not take photos of the gas gage and we were charged for gas that we didn't owe. We had to drop off with no box and leave the key with employees that had no idea how to drop off. Said it would be taken care of Monday morning. When we spoke to the person Monday morning she admitted they had no idea how much gas was actually in the truck, yet we were charged for no gas and 10 gallons when the truck was on 1/4 of a tank when we picked it up and dropped off.
Randall PGreat!! fast!! efficient service!!
Johnny LThe vehicle was cleaned overall but before I even left the lot the engine light came on. The Dollie’s and pads were not loaded and the young lady working the desk had no clue what to do and had to keep calling the owner. I waisted a little over an hour waiting for everything to get fixed or loaded which caused me to be late getting the vehicle back.
Sandon CThe 24/7 U-Haul is not user friendly and isn’t not faster or convenient .
JAFFARIOUS WWe originally opted to take the trailer to a different location. When we got there they refused to help us. We then went to this location and they were extremely helpful.
Ali BNot only was the equipment excellent but the young lady that helped me she was above excellent nice kind she was someone that I enjoy meeting and I would if for some reason or another need another U-Haul I would hesitate to go back. God bless you.
WAYMOND mLocation was very dirty and disorganized. Truck was in very poor shape. Cracked windshield, check engine light was on, gas light was on. When renting a truck on a time limit putting fuel in the truck shouldn't be the very first thing you have to do. The online pickup is a joke I was dropeed off at the trucks Location and waiting in the parking lot in 90+ degree weather for 20 minutes be for my pickup was approved.. after this experience I cannot in good faith recommend that anyone use u-haul. Save yourself some money and frustration and just use penske!!!
Michael Wsome how for the first timer is some difficulty on a cell phone instead using computer, if I call and talk to a representative and upload my my face shoot and Driver license front and back is much easier, it took me hour and a half out sun and hot weather and the lock box was also hard to open may be need some lubrication since it outside rain and shine. But I get my job done. This is a suggestion not a complaint.
William CFast and professional. I was in a huge rush and they had me in and out in no time.
travis pAbsolute disaster. The business opens at 9am. I set to pick-up at that time. The owner did not arrive until after 10. I did all the sign-up online and he said I had to do it again. So, it took roughly 30 minutes to get the truck. The truck transmission was terrible. The gears kept shifting and it was difficult to get it in the right gear. We went 8.10 miles and the gas gauge hadn't moved but they still charged us for 2 gallons of gas. I would never use this business again for anything. Completely ridiculous experience and there were three other people that were there behind us having to deal with the same wait.
Jeff SI was told that I would get an email on Friday of the combo on the truck an truck keys would be in back of truck. I never got that. I called on sat an was informed that I had to do all kinds of stuff on my phone to get the truck kep. I was out there for over an hour talking to uhaul on my phone trying to get this done..dl pictures etc. Finally got the combo to get truck key. I was one hour behind on starting me lease time. I will never rent for this place again. Seems that the lady who started the rental does not know what she is doing.
LAWRENCE OTell the person making the reservation to know what they are doing. I got a one way and it was put in to return to this location not the location on ringgold rd. I feel also i was over charged for a one way trip.
aaron cI appreciate how quick and easy say it was to rent the Uhaul. The staff at S & M Auto were SUPER helpful.
jODIE BVery good customer service
Pam ADouble check that you have the correct email address and phone number for the customer that you are dealing with. We spent over an hour on the phone with u-haul only to find out that it had been placed in my daughter in laws name. She was never mentioned on any of the reservations.
Matthew LSatisfied customer!! Probably just conducting a full vehicle inspection with clients at rental pick up.
Jose ADone perfect wouldn't change anything
Ronnie FWorker was upset because he had to work couldn't get things right
Catherine ATruck had a loose window that constantly rattled but otherwise the truck and crew were great to work with
William OYou have to make a u-turn to get in this facility when coming from the interstate… finding a place to turn around a 26ft truck can be challenging.
JONATHAN HI lost an hour of my time because I showed up at at 10am and no one was there. I had to wait an hour for someone to show up and the guy told me they aren't open on weekends. So why does google say that and why did my u-haul pick here to rent
harvey wThey didn’t want to help check it in told us to do it,no receipt or knowledge of what there doing it’s a garage here they fix cars U Haul should be more helpful and inviting to customers it was the worst experience ever!!!
Mark LThe car hauler had a broken ramp latch. The U Haul app had me return the trailer to a dealer that had been closed for at least 6 months. After I got there with it and saw it was out of business, I had to find a viable location to return it.
GT HA/C in truck did not work. Was not made aware of this before renting truck. When it is 80+ outside and I am moving I would like a truck with A/C.
Savannah HLeft my Kia there , when I got Uhaul. When I returned with truck, I settled up with them,then go out to my Kia n right front driver's side of my. Kia was damaged n crunched. I ask who did it , the owner confessed he did it. Then I got verbally cussed n called MF n was told to get out of his place of business. I then called the police n am going to file a case against the owner, for verbal abuse n wrecking my Kia, when he moved it with his wrecker truck. No I wouldn't recommend doing business with this business. Tonia Gobdon
TONIA GTruck was dirty and took us an hour to clean before loading. The gas was not full but 3/4 tank when they said it was full several times, even when I asked again. Then I was charged $27 at return because I returned it at 3/4. The moving blankets were dirty and stained and not folded neatly. They didn’t have the number of blankets I ordered and barely had 6. Their site is junky, hazardous and filthy. Would not recommend!
Kendra SLadies were very helpful and nice
Kenneth RI had scheduled counter pickup but turned out they were closed on Saturday I was supposed to be able to pick up at 9 am but after to on line process completed it was well after 10
Patricia MJust dropped off and placed key in box.
Jeffrey BWonderful people and wonder service.
Karreen NI rented my truck and took note of the miles to empty as I left. It read 137 and about 3/8 of a tank. I have rented and returned A LOT of rental trucks from UHaul and their competitors, so I am very familiar with the return process. I filled my tank to 142 miles to empty and ensured that it was at 3/8 of a tank, even taking pictures of the dashboard. They still charged me $30 in unfilled fuel charges and I haven't received a call back from anyone about this issue from corporate (the lady at the location was very nice, but passed the buck saying she did not check it in).
james gThis was close to my new home for a drop off and was closed when we dropped off the truck
rachel gNothing...the gentleman who worked with me couldn't have been nicer. Very easy experience.
Patricia MEverything was good
gabirel lExceptional customer service helpful hooking up quick service
Jason bClean the console. Location was not convenient.
ELIZABETH BWas supposed to deliver to home and garden on n glenwood but not open had to take to 41 location instead. Took them 2 days to process and then charged me an extra day.
gregory kNot a thing
EARNEST MNot double charge people
Spenser C