Customer Reviews for S&S Auto Sales
(U-Haul Neighborhood Dealer)

Rating:

1.0

Absolutely horrendous pick up experience. I will never use U-Haul again. First, the reservation means nothing, they can change the location at their whim and not let you know until the night before. Good luck trying to get help with that, their reps are rude and unhelpful. The woman I talked to wouldn’t let me talk to her supervisor because “she’s just going to say the same thing” and then because “she’s not here”. I requested a call back for the next morning (the morning I’m supposed to pick up, mind you) and got nothing. I ended up having to pay for an uber to get to the rental location because I had already driven my car across the country and had specifically chosen U-Haul and the location I had reserved because I could walk there, but the reservation is more like a request that you won’t know if it’s approved until the night before, according to the rep I spoke to. Anyway, I get there after paying more money on an uber, and the place is closed. Not a huge deal, until the truck won’t start. I call their reps again and this time I get a man who is even more rude than the first, instead of trying to get me on my way with a different truck or any apology he just tells me to call roadside assistance. Basically “not my problem”. So I get to sit in a hot truck for an hour after 30 minutes of doing the pick up process just to get the keys. I have no where else to go, since the location is closed and it’s in an industrial business park. The experience with the contracted companies was great, but U-Haul is absolute hell to work with. But of course this isn’t all, because the next day when I plan on driving this thing across the country, the truck doesn’t start AGAIN. So I have to get roadside assistance for a second time, and delayed my trip another two hours, which again isn’t the fault of the contracted roadside assistance, it’s entirely the fault of uhauls lack of maintenance of the vehicle. I would never recommend anyone go through uhaul, and I hope they fire both of the reps I spoke to. U-Haul can get bent.

Rating:

5.0

Very easy process. S&S Auto was very helpful. Thank you U-Haul for the excellent service.

Rating:

3.0

Dropped off after hours.

Rating:

3.0

Have door unlocked. And better signage

Rating:

3.0

Good customer service.

Rating:

5.0

The person that was there was very helpful and helped me save money

Rating:

5.0

This has nothing to do with the location but uhaul as a whole. I returned my truck with 1/4 tank of gas more than I had when I left and I only ended up renting it for 6 hrs instead of 24 but they charged me because I went over 1 mile. Ridiculous. I checked out in the app so again, it was not the location.

Rating:

5.0

The experience was the pinnacle of convenience. The team was absolutely stellar to work with and helped out with hooking up the trailer as well as returning it has never been simpler - no waiting at all!

Rating:

2.0

Difficult to get a vehicle when the place of business is locked when arrived. Better information/instruction should be given upfront about how this vendor operates in the set up/ confirmation email.

Rating:

3.0

The pickup location where I reserved the truck was changed the day before. No one was at the new location which was farther away, then we got sent from sandy to Centerville. We had to wait for over an hour then back to Taylorsville then to hooper.

Rating:

5.0

The hands down best U-Haul place yet. Needed a small truck in a pinch, was able to get it within 20 minutes. No up-sales, no nonsense, no tons of checking boxes. This will be my go/to place from now on, and I will be needing a truck again soon. Thank you for awesome and uncomplicated straight forward service! 5 Stars!!!

Rating:

5.0

This is a very close drop off location for me. Would be nice if they had more equipment to rent.