Customer Reviews for S&S Furniture And Mattress
(U-Haul Neighborhood Dealer)

Rating:

5.0

Isabella was great!!! She even help me with my future reservation. I highly recommend her location in the South Bay (San Diego) area, if you are in need of a uhaul rental.

Rating:

5.0

The truck was clean. But the steering wheel had a lot of play.. probably if need an alignment

Rating:

3.0

Very nice service, very friendly, but the app is not very user friendly, had to have the attendant help. Make the app easier to use

Rating:

5.0

Very good service customer service & Prices Thank you Isabella

Rating:

5.0

The time that the store opens was an hour after when I reserved that truck. So I had to wait an hour. I suggest marrying up the times to save frustration.

Rating:

5.0

Awesome service and lot's to choose from. Thank you. It was definitely an easy no hassle experience.

Rating:

1.0

Says it opens at 8:30 but it really opens at 11. Times should be verified

Rating:

4.0

I did apply some lubricant to the hitch and door latches. Otherwise the trailer was in good shape.

Rating:

5.0

Great location great service!

Rating:

5.0

Todo vien

Rating:

5.0

The woman working there was very inviting and I was very happy to have her accommodate us.

Rating:

1.0

Provide cars that do not make you feel like you will die while driving on the freeway. And trying to scam people out of money for miles they did not use.

Rating:

1.0

I was charged 42.00 for returning vehicle with less gas than it had when I picked it up. I have pictures of before and after proving my point and I'm still waiting for a manager to call me to resolve this. I have proof, I don't know why they make this so complicated.

Rating:

4.0

The owner of the business, Isabella, was very easy to work with and also very professional. She cares about her business and what she offers to clients. The U-Haul vehicle we rented was clean and in great condition. The location was easy to find and very near our home. We will definitely recommend her business and U-Haul rentals to other people.

Rating:

5.0

Muy buen servicio gracias good service thank's

Rating:

5.0

Very friendly lady there the best service I will come back for my U-Haul needs

Rating:

1.0

Business was but open. App didn’t work

Rating:

5.0

Great customer service both pick up and drop off. Useful advice when helping to pick out truck

Rating:

4.0

Lower the price, $700 was nothing but price. If I wasn't in such a quandry I would have looked elsewhere.

Rating:

5.0

Great service. Friendly folks.

Rating:

4.0

The service it’s ok

Rating:

5.0

Everything went smooth.. thanks

Rating:

1.0

This is the second time I do mobile check out and. I still have to go in and get the key and the second Time I had to go in and they had to switch me trucks because of issues with the truck originally assigned to me waited almost 30 mins trying to get a truck switched

Rating:

5.0

the ramps might need a goo greasing or wd40 to help slide better but other than that everything was good

Rating:

1.0

This particular U-Haul place on Coronado Avenue at a furniture store is absolute trash. We were charged for 121 miles extra when we actually only did 41 miles when I called to discuss the issue I got zero help she tried saying that she had pictures of the mileage, but she never took them in front of me nor was the truck cleaned before I received it which was fine by me and she did tell me it wasn’t going to be cleaned and it also didn’t have any gas. We had to put gas before we could even begin our move I was OK with all of that but in the end a trip that should’ve only cost $100 cost me 300 unless you want to be ripped off it would absolutely not go to the U-Haul/furniture spot on Coronado Ave in Imperial Beach! Trash!

Rating:

5.0

Nothing. Excellent experience

Rating:

5.0

Don’t live in the state anymore

Rating:

3.0

The keys for the truck were picked up from the drop box located outside the building, i don’t see how this truck was cleaned by staff before I drove it off the parking lot, I don’t think that it was even inspected so how do I have to pay $25 cleaning fee the truck had graffiti on the passenger side when I picked it up. I took a picture if this is what I’m paying $25 for, I don’t think is fair, thank you

Rating:

1.0

The employees need to do a better job on checking to see who can drive a uhaul and who can’t. Another thing is the employees need to inspect the vehicles a lot better mine was full of rust. Not safe to take out.

Rating:

1.0

Vehicle had no gas management was combative non integral. I spent over an hour and a half trying to close out the return of the vehicle due to charges being added by the rep. The rep indicated that she can make her own rules and policies for things like safe move charges. Was the most stressful experience I've ever had

Rating:

2.0

They had no idea what they were doing. Took over an hour to complete the process and even then the man had to call his wife several times. Also, I was told one thing and it did not happen the way it was explained to me. Also rented a tow trailer and was called to return it to San Diego even though the truck was a one way rental. Then I was told that I had the equipment until 5:00 pm and the drop off location was calling me at 11:00 am saying that they needed the truck. Had to rent a storage unit just to store my belongings and rush to return the equipment. Overall it was a horrible experience. Very unprofessional. The man at the drop off location was very kind and very professional. D3 auto body, drop off location was great.!!!!

Rating:

1.0

I was misinformed about the rental. Given it on E filled it with gas got home. Realized the issue, I called corporate. Returned the vehicle. And was given a partial refund and 20 dollars for gas when I put 117.36 into it I would like this to be fixed and me to be contacted about this

Rating:

2.0

The 26’ truck I ordered was not working mechanically properly. The check engine light was on, the truck kept on jerking. It wouldn’t go higher than 30 mph while driving up a hill. I ordered a Dolly, which I was charged for but never received it. Still waiting for a refund.

Rating:

2.0

Lady couldn’t be bothered from her personal shopping online to check back in my trailer. Told me to drop it and she would check it later. Not great customer service.

Rating:

3.0

Have a jack to lift the trailer onto the hitch

Rating:

5.0

Buen servicio!🙂👌👍

Rating:

5.0

It was a smooth drive from San Diego to Cedar Rapids

Rating:

5.0

The woman who helped me I believe was the owner. She went above and beyond the day before pick up to help me figure out where to get my truck. Uhaul had changed stores on me 3x!!!!! Without telling me!!! She was knowledgeable and extremely wonderful to work with!

Rating:

3.0

I was charged for going 150 miles over which is absolutely false. I was under on the miles.

Rating:

5.0

I’m only commenting on the over all process with U-Haul.com. The process was painful and continues to be painful. I’ve been waiting for a call from someone to share my horrific experience. I guess no one will ever call me.

Rating:

3.0

The process from start to finish was painful. Changing locations changing times of pick up and locations for drop off. I had a strict schedule, pay by the hour for a broker to bring my stuff from Mexico. Totally messed up his appt after me. I got my emails and messages in triplicate. It was so overwhelming the amount of calls, emails, messages and advertising. Moving is so stressful. You continued to add to my burden.

Rating:

5.0

The service at this location was great. Unfortunately, how I arrived there was not so great. I had reserved a truck at another location, only to be told that there was no truck available when I arrived. Rather than be helped I was just told I could wait around to see if maybe someone would bring a truck in. I then took the initiative to call u-haul and they found me a vehicle at the location I am reviewing. So... good review for this location. Not so good review for the reservation process.

Rating:

5.0

The very best truck rental experience ever!!!!!

Rating:

5.0

Nothing the owner was friendly and knowledgeable I would recommend this place to everyone

Rating:

5.0

Rent them recommended

Rating:

5.0

Nothing I love this service … the staff is Professional

Rating:

5.0

No issues. Everything was smooth.

Rating:

5.0

Great fast service,

Rating:

5.0

I wouldn't change anything

Rating:

5.0

Staff was amazing and very helpful

Rating:

4.0

The outside was dirty. In ordered a dolly, there wasn’t one.

Rating:

5.0

Sonia was definitely helpful and supportive! Great customer service :))) thank you again !

Rating:

5.0

Best place in town

Rating:

4.0

Over all, great service.

Rating:

1.0

I was overcharged and customer service was terrible

Rating:

3.0

Still don't understand why my receipt says 58dlls total, but my account was charged 89 dlls..

Rating:

5.0

Maribel is the best U-haul merchant I have ever dealt with. She always makes sure the vehicles are clean and that I'm satisfied before we take the trucks. I've rented from her a half dozen time now and won't go anywhere else. I hoghly recommend this location.

Rating:

5.0

The owner Marabel is a great lady to deal with. Her store was closed the day we rented the truck. She was doing inventory but let us in and rented us a truck. I highly recommend this location.

Rating:

3.0

Did not have furniture dolly, back of truck was dirty and had many nails. Additionally the truck had no working AC.

Rating:

5.0

Dropped off after hours. Very convenient location.

Rating:

5.0

Very good service

Rating:

3.0

Location is good (had plenty of parking space), unfortunately the truck that was given to me was dirty, to keep prices down I don’t think cleaning all trucks at every use would be the best solution but I think improvements can be made on the pictures that are requested at the end when dropping off your truck, I think U-Haul needs to be more precise on how to request pictures at the end, maybe by showing more examples, requesting key photo angles, requesting not to take pictures on an angle (to prevent not noticing trash/food remains), etc