Make sure the vehicles inside the occupant compartment is clean dirty windshield had to clean, but the employees were very personable and kind
Ronald H
Customer Reviews for S&S Money Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The inside needed to be swept before we put anything into it. It was not swept out before we picked it up. Don't know why U-Haul corporate won't ever deliver a trailer to where I requested. It is always moved to somewhere different. This U-Haul location had at least 4 other U-Haul stores closer.
MICHAEL FThe man that hooked up our equipment was very nice and professional.
Jean SDrop-off area, clean and open 24 hours.
LISA LNice people. Easy pick-up.
George RVery organized and friendly people!
LUKE BGave me the wrong trailer and had metal and stuff on the floor after I loaded it called and said I had to come back and exchanged it Not happy about it. Waited hours of my time. Then the new trailer kept blowing the tail light fuse
Chris MMaybe coffee? It was so quick and easy The only thing I could even think of to make this better would be a cup of coffee.
Erika BThe truck was mostly clean, however I had to sweep it out because of some debris in it. The rental experience was rather time consuming, I was there at 8 and it was 8:30 by the time I drove off the lot. My largest issue is that U-haul advertises a day rental for 19.95 and even though this was convenient, I was charged the equivalent of $119.70 since I was charged19.95 but was only allowed to have the truck for 4 hours. I didn't realize this until I got to the lot. Someday, someone will probably file a lawsuit for fraud, just saying. That won't be me. Overall, it was good because I had a time constraint as well. If I had needed the truck for 6 or 8 hours, I don't know how that would have worked.
Richard RExcellent experience, no complaints.
Joseph SThe lady at the checkout is always very polite and friendly with a smile on her face. A real pleasure to work with. Couldn’t ask for a better person than her.
Donald WThey always do an excellent job. Very courteous and professional. Will keep going back for more rentals.
Donald WThey are always very courteous and friendly. Great people to do business with.
Donald WGive them the same service as you gave to me thank you.
ONEIL CHave everything that has been reserved at the agreed upon location at the agreed upon date and time.
Richard BPeople are always very polite and professional.
Donald WHappy with the Trip we made. All went well
Bernhard MExcellent service and friendly staff.
Chris FMaybe a bigger sign showing where to book in.
Paul CWe rented a 6 x 12 trailer when we got to the location to begin loading things it had an empty cardboard box and three empty water bottles in the back of it.
Michael OI’ve rented many times from many places and this is by far the worst drop off experience I have ever had. There was nobody there to offer assistance. I made multiple phone calls to the number listed on the invoice. Nobody answered went to voicemail, but the mailbox was full, so I could not even leave a message and I ended up having to go back and go through the tedious process of Facilitating the return myself I did not realize that I was an unpaid employee of U-Haul doing the job that somebody there should’ve been doing .
KEVIN GPleasant experience. Friendly staff. Prompt service.
Luis RGot in and out in under 5 minutes. The woman behind the counter was delightful.
Brian CThe order included a dolly that I did not get and was charged.
Michele Gvery nice and pleasant thank you for an awesome service
Erica GThe U- Haul app
Colin CThis agency was prompt and efficient in delivering the Uhaul truck to us! They were patient, pleasant and proficient in their quality of Service! I would highly recommend them to anyone!
Vijaya VIt may serve well to review the online pick up process. Clarity goes a long ways, especially with mature people.
Randolph CAlways great
Lynn RLocation settings set me to different location & had support on phone till I got that straightened out.
Patti KBusiness closed on the weekend - self-reported the return
David NVery nice lady working at the drop off location. Made turning the truck in fast and easy.
tom mBig lot
Angela CThe truck was in the weeds. Would have been nice to not have to wade through an unkempt field to get to the truck.
Melody SThe trailer we rented came off my vehicle because the did not put it on right. Thankfully there was no damage to my vehicle.
michael lGreat!
Mark AThey ripped me off on price and charged me gas when I added gas myself to an almost empty tank when I picked it up!! They took advantage of me !!!
DEBRA SAll good
Reynaldo RCould not turn the locking nut, need's oil. Have to take own pictures of license, had to call in to get return documents as was dropped after hour's
Gerard CKnowing that the process of self service pick up takes about 20-30 minutes would have been helpful. Knowing that if you're not precisely on time you have to call the helpline to adjust the time otherwise you cannot move forward in self service pick up would also be helpful.
Maya KVan was very dirty with ants crawling throughout it. Smelt like smoke and passenger side mirror was broken
D.A. DFor the van that Rented, the passenger side mirror is still broken like the last time I rented this van 3 weeks ago. This should be fixed as it is a hazard for people taht may not be able to see out that mirror. Also, got charged for a large truck rental price vs a 9 ft van price!
John Mthe only problem was that the truck Wass so loud. and smelled of exhaust in the cab
patricia P