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Jordon A
Customer Reviews for S&S Parts House
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I did the online pickup over the weekend - it was easy and fast. Had my rental truck and was on my way. Will use these guys (at S&S) again. Thank you
Kenneth CCustomer service was fantastic.
Charles KWe’ve rented a 12 foot trailer from a different location before and it didn’t tow very smoothly. But the 12 foot trailer we rented from the Winnsboro TX location was in excellent condition and towed beautifully! Very smooth!
BECKLEY DActually, these guys do not need to improve, they are already great!
Marie SThe day I returned the vehicle I cleaned it out and took it straight there and still got charged the cleaning fee. I will not use them again. I texted and called the number and can’t get anyone to return my call or text messages. But they had time to run my credit card.
Julie BThe advertised price was $39.95, but after adding on all the fees, it was avout $217....and, there was a "clean up" charge, but the truck was cleaned by us, so that was illegal! Oh, well.....I am not a happy customer.
KIMBERLIE CThe gentleman behind the desk is excellent. The equipment was clean and operated well.The only limitation this location presents is it’s hours of operation.
Bobby DThe time you can pick up a vehicle here is limited to 0900–1230.
BOBBY DLocation was closed on Saturday when truck was returned
MATTHEW CI was exceptionally impressed with the U-Haul rental experience at S&S Parts House. The business owner was friendly and very professional. Highly recommend!!!
LAUREN RThe location and gentleman that helped me was great. U-haul's automated texts and constant messages got a bit annoying. I was only renting a small trailer.
LANCE LGreat experience.
Jane MJust a drop-off but the truck was clean and I got charged a cleaning fee!
JENNIFER SFirst hours open till 4:00 pm went there at 2:00pm and it was close , Second have drop off trucks twice and been charge extra ,first time I tough maybe I was short on gas so I let it go $10.00 charge This time was charge $25.00 so I call back only to hear the guy tell me it was a charge to clean the truck because I left a partial roll of paper towels soi told him I didn’t think it was duty to no avail Cain of told me this is how it is terrible experience with the Cain of attitude and response it make you think about next time Thanks have a great day !!
JOSE HThe lock on the truck was not easy to get in to. It set me back 3 hrs because no one was at the location. I even called uhaul and was hung up on
Shannon JPosted hours if operation were 9 to 1, but no one was there.
Jerrel MWas not open. Can't really review. Parked truck and put key in drop box. Location wasn't open until 9:00am even though the recording said 8:00.
Michael KWell Done, easy!! Thank you so much.
John SDon't charge an extra $25 cleaning fee when the truck was clean when we returned it - even if it required a quick sweep, it isn't worth $25, especially when all the other charges add up to something much more expensive than I expected. It feels like a nickel-and-dime tactic.
Charles SJust dropped it off on a day the business was closed.
Stephen SCory with S & S Parts House is always so helpful with all my U-Haul rental needs. I would highly recommend him to family and friends.
Joey KThis is an overall complaint regarding U-Haul. I couldn’t download the app, due to technical issues, so I spoke with technical support a few times. They had to get me in through the website vs. the app. I had to drive 35 miles away to get a U-Haul and then the code wouldn’t come up. One person said it was because I showed up 30 minutes later than my scheduled time, another said the guy didn’t put the key in the truck. The owners wife happened to drive up and she knew the code and opened the back of the truck and the key was there. I told the U-Haul rep. I had the key and was good to go. She said I couldn’t go because the truck wasn’t released to me in the computer. I gave her my reservation #, etc. and she still said I couldn’t leave. Thankfully the lady called her husband and he came and did something on the computer to release the truck. It took me about 3 hours to get the truck and I would have been out of luck if the owner’s wife didn’t stop by on other business. I got 2 packs of moving blankets free for my trouble. I will never rent from U-Haul again!
Stacy IThe gentleman went above and beyond. Assisted and ensured my car trailer was hooked up and loaded correctly and that everything fit snug for the 2000+ mile trip.
Walter SGreat service
melisssa FArrived Sunday afternoon at 24/7 drop location. Key wouldn't fit in key drop box. I put my blankets in the cab and locked up the truck. Uhaul application wouldn't work on my iphone, or my sister's android. Monday morning I returned at 08:15. Business (S&S Auto Parts) showed their hours were 08:00-5:00 but no one was there. I waited around some more and began wondering around the property. I found an "after hours number" and left a voicemail. Corey called back and told me to lift a decal on the drop box and there'd be a larger opening for the bigger keys. The decal stated so but most of the decal dealt with parking instructions. (which came first on the decal) Besides, when there's a visible key slot in the box, it is not intuitive to look for another slot! He said he'd had a problem with it. When I conveyed my difficulty in checking the truck in on the application he said it's "hit or miss" whether it works out here (Winnsboro, TX) and he'd check me back in, no worries. Tuesday I received a call from Uhaul asking why I hadn't returned by truck. They said they'd call S&S and take care of it. Later that day, I received a final billing and S&S charged me a $25 cleaning fee. I called S&S and left a voicemail asking what I could do better to avoid a fee in the future (we swept that truck out completely...It was clean. Cleaner that it was when I picked it up.) I received no response from Corey, which tells me he was just taking advantage of the situation. S&S is a pain in the ass, a poorly run business, and questionable business ethics. If I were Uhaul, I'd be looking for a better representative of your products.
Anthony MThe store was dirty and water was on the interior floor that we had to step over. The employee was very nice and helpful though.
Bryan WOwner was very helpful with install. Convenient location.
ROBERT SSuper nice and fast service, great overall experience
Jody RCory Sanders at the Winnsboro, Texas location we rented from was excellent to work with. Vehicle was clean and Cory went out of his way to get the car hauler trailer. We will definitely rent from Cory again and will recommend him to all of our family and friends. Cory is an asset to U-Haul for sure.
Joey KWeekend drop off
GREGORY AIf youre going to be closed communicate with the customer what your wishes are if the keys you have don’t fit in the drop box. Answer the phone numbers left on the door for after hour use. Don’t expect a problem caused by business to be corrected by customer.
Christopher KCory was great. Excellent customer service. Knows his business.
Rhonda MSee above. My Bag. Used wrong section.
Lonnie TNo complaints. The father/son duo gave superb service.
ROBERT SCan't provide info it was closed so I only did a drop off but directions and info given to me was great.
Susanna HThey got me in and out fast. Had everything needed. Highly recommend.
erick rGreat customer service, very professional and efficient
Jonie WProfessional 100%
Rick DCory and his team are professional and fast. This was my second time renting from this location and I will use them again when needed!
Jeff WDid a drop off
Barbara CThe drop off location was 24 miles from address of house we moved to.which caused us xtra cost might consider actual address of unload location when charging customers up front..just a thought
Stephanie CKeep up the good work!
Steve GWhat I ordered wasn't available. The old man working when I came in to reserve a truck told me I could come on Saturday at 8 am to pick it up. The uhaul is closed all weekend, but he would be there for me to get my truck. I called a few days before to confirm, only to find the owner, Had no record. No notes on pick up time. He even said the old man doesn't even work Saturdays!!!! I needed two appl dollies, only got one. I needed 12 blankets, only got 6. He comment was "I only got what I got". Uhauls need to be open on the weekend, PEOPLE MOVE ON THE WEEKEND!!!
DEBORAH CThe rental was exactly what I needed and the pick up/ drop off was simple. Overall very satisfied.
Brittany FI WAS CHARGED A CLEANING FEE WHEN I CLEARLY TOOK A PICTURE OF THE FLOOR OF CAB THAT HAD DRIED MUD ON MATS AT TIME OF P/U AND SUBMITTED THE PICTURE ON THE APP., AND YET I WAS STILL CHARGED $ 18.00 FOR A CLEANING FEE WHEN I DROPPED OFF
Kevin GI placed and paid for order online. Everything was ready and the dealer staff was courteous and professional. I highly appreciate and recommend this location. The return of equipment went just as smoothly. Thanks and I’ll be back.
EMERY CTransaction was smooth and easy. Will rent from them again in the future.
NATHANIEL ZI turned my trailer in 30 minutes before it was due in. I asked the young man that unhitched it about paperwork for checking it in. He said there was none. I then received an additional $20 charge for a late check-in. I was not late returning the trailer.
John GDon was an excellent rep for u-haul. Explained everything and made sure I was comfortable.
James JS&S is always a pleasure to do business with
Shannon MGreat customer service!
Jeff WThe tow dolly I received was broken and my car ended up falling off of it
Lacey HDrop off location was night and day compared to pick up location
Jason SVery polite.
Dennis H