Had to wait for the guy for 1 1/2 hours then when we got it the inside had laundry soap spilt in it. Not very happy with the whole transaction
james s
Customer Reviews for S&S Rental LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They were closed when I got there
JOHNNY SI had no contact with them, I dropped the trailer off after hours and called U-Haul to let you know I dropped it off. They have a parking lot where you can connect or disconnect trailers safely.
jim sI did not get my 100$ deposit back both where I pick it up at and dropped it off to said I was supposed to get it from the other one I would not recommend u-haul company to anyone!
Cante LBathroom was dirty, no towels available
patrick bDrop off was easy.
Stephanie MThe rental company had trouble with the u-haul credit card scanner. Had to go on website to pay but owners of rental center did it for me. Frustrating for them
bruce vProvide a more knowledge and communicative staff. I was not contacted to let me know they did not have a utility dolly for me, needed for my move. Instead of calling back from my voicemail regarding the lack of crediting my unused boxes they put a credit into my bank I happened to see after the fact. Inside of cab was dirty and leftover items from last user were present.
Melind Gnothing. She was great.
Russell MQuick and simple. Trailer was easily accessible and ready to go.
Kyle EThere just was nobody there when we dropped off the truck. There was a note on the door though saying they would be gone from this date to this date. Of course that was when we dropped it off. Otherwise it's a nice place.
peggy hlack of knowledgeable staff
stephen mExcellent customer service. Very friendly, helpful, and knowledgeable!
Kathleen SClosed when dropped off
Michael SIt is a small operation in a small town. Everything got taken care of as it should. We returned equipment at closing hour, no grumbling, very pleasant. That is all I ask for.
Robert ARedwood Falls was wonderfully helpful. Signage at the drop off location could have made our late-night return of the equipment much easier.
betty pNo parking spot cleared to put the truck. No one there when I dropped off the truck. I wanted to see if I could get some of the gas money back because there was a little over half a tank in there.
Janice BHard to come when the office is open. But the gal was very helpful and friendly. Way to work with.
David A24/7 pickup app did not work using gps location. The requested furniture pads were nor provided. I requested pickup in Lakeville, MN but Uhaul told me the day prior to pickup that I had to drive 2,5 hours to Redwood Falls to get this truck, then drive 2,5 hours back to my home to load the house hold furniture.
Jeff HThey were great, they even helped me load the trailer onto my car. The front end was too heavy for me to lift. Thankfully it was easy to tro remove by using a block and board I found on the lot outside to lift the weight off the tongue of the hitch. Thank you.
LINDA KTruck floor board was muddy. We had to drive truck out of mud and water location and then do our own car dolly hookup.
Gary BTheir internet was down but the person behind the desk was very helpful in getting me my trailer and on the road.
don sThey were awesome there
LEZLIE JNothing. Service was ourstanding!
Mark F90 miles from my home
David HThe trailer was parked with the hitch in a depression making it difficult to hook up. In addition, the trailer hitch did not have a jack and I was not able to hold it up and back up to hook up. If I had not brought along a ratchet strap that I used to lift the trailer, I would never have been able to hook up my pickup to it. I had to hook the ratchet strap to the front of my pickup box and go over the tail gate and down to the pole of the trailer to lift it up high enough to be able to hook up. Your trailers need to have hitch jacks or the store personal need to help hook up. Most people would not be able to lift that trailer hitch high enough to hook it up. Even if they could, they likely would injure their back. U-Haul need to correct this!
David SWe had nothing but problems. Our location to pick up got changed last minute. Went in the morning at 6am and wasn’t able to pick up at location. Had to drive a half mile down the road to locate truck. Then once In the truck took a half hour to get truck out of snow cuz it was stuck in a rut.
James CAll was great
SANDY TQuick and polite- very nice working with them.
Patrick TAttaching the trailer was not easy at all, frustrating. I wasn’t aware the floor of the trailer was missing sealant. My belonging in the rear of the trailer got wet. I was discounted for the inconvenience for this issue.
Janice CWas over charged
TASHA G