janet M.
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Customer Reviews for S&J Total Service
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of S&J Total Service
james E.
The assistance was much appreciated!
DAVID G.
Nothing really, very friendly, professional, helpful, pleasure to do business with!
Crystal A.
The woman who helped us was absolutely amazing!!
HOWARD W.
No masks during a pandemic.
DONALD EUGENE S.
Great experience in Kinchloe ouldnt have been better.
Alex G.
Not improvement this is a Good comment. Very friendly!! I feel She was trying to make my rental go smooth! Totally hooked it up for me. Thank you!
Barrett K.
The young lady is very knowledgeable. Actually didn't have to ask questions. She went through everything very through. Made it very easy for me.
Todd C.
I called S&J Total Service to rent a trailer and explained to Shannon what I needed and she arranged everything for me. A pickup in another UP town and dropped off very close to where we completed our need for it. So easy to do business with! Definitely would do business with them again and would recommend them to anyone!
Marc B.
At this location no improvement necessary. Shannon, the on-site woman who facilitated my transaction, from my initial inquiry several weeks ago to my return of the rental truck yesterday, was a consummate professional--courteous, helpful, and knowledgeable about the entire process. I would not hesitate to recommend this location and Shannon's expertise to any of my friends or acquaintances who might ask for a referral in this part of Michigan's Upper Peninsula!
Peter Y.
I can't think of anything they could do better.
Amanda W.
Had an excellent experience with this company. First off, their 24/7 check in was super convenient and easy to follow. Loved that I was able to pick the van up at 11pm. The lady working there was super sweet and made my check out experience eaay and enjoyable. She even gave me a ride to the airport when she noticed that I was walking there. They went above and beyond. Would rent from them any time.
shannon B.
The Uhaul Representative Shannon was very helpful and so nice to talk to. She was prompt in helping us and actually went the extra mile. She was polite, articulate and very professional in our initial contact with her and subsequent drop off of equipment. She was willing and very able bodied to help my husband with the loading and unloading the trailer. Overall, I will definitely use this location again for my Uhaul needs AND will recommend this location to my family and friends for any future business. A very pleasant experience all the way around!!!
Kenneth N.
Our experiment with this uhaul company was excellent!!!
IAN M.
The main employee was the only one working. She was extremely slow and was having trouble with the computer system. Another customer was rented a trailer missing a wheel. After being third in line and waiting an hour. I was rented a trailer that wasn't there on the lot. While in line the employee complained about a phone call I had with her earlier in the day. I called to push my reservation back 2 hours due to needing someone to help me and I also asked what time they closed to ensure I made it there in time. This apparently was some great sin as the employee bashed my phone call to another customer unaware I was the one that made the call. Pretty awful experience
William M.
Everything was perfect thank you so much!
Janet G.
The brakes on the truck I was assigned needed work. They shuddeerd when I put the brakes on. Otherwise, truck was fine.
Mohammad A.
Please make sure all Lugnuts are tight on the trailer
James H.
Already Excellent
Kelsey S.
it was easy to drop off! We enjoyed using the mobile drop off!
debea V.
Shannon provides superior customer service.
Dean P.
Very friendly service
patricia S.
Sharon was very friendly and knowledgeable.
ronald W.
The check engine light was on when we got it but it got us to where we were going. Also seemed to have issues with the computer system. I could hear someone complaining about the Uhaul end of the business in the garage. I would say they're a bit disgruntled about the time it takes to use the computer and how it was affecting their business.
David H.
Best service ever. The staff is amazing and they need to be recognized for it
Douglas M.
Everything was great! Excellent customer service!
victoria G.
Excellent, friendly staff! Very easy to work things out! Much preferred to a different branch where waiting on hold for 30 minutes!
Rebecca J.
Shannon was amazing...super helpful! Awesome customer service.
Joyce O.
This owner always goes above and beyond! She's the gold standard! Been working with her for years. Team Shannon!
James R.
The young lady did a great job and was very helpful and happy I was not bringing the trailer back as she had to many.
Douglas M.
They were awesome people!
JAMES A.
The best ever, no need to improve on perfect
JOSEPH B L.
Can't answer any of those questions because the location was closed when I was required to return the trailer. The 1-800 number is conveniently not available after hours either. What a pleasant surprise to find out that I get charged a $20 "convenience fee" the next day, without my signature no less, for returning the trailer on time. I have returned uhaul trailers in the past after hours without this fee. I did find that information later on the original receipt, but why couldn't a representative have mentioned that? It's definitely a shady way to scam your customers with nickel and dime charges. It's a shame that U-haul essentially has a monopoly on the trailer rental business.
Travis R.
Second time going there. A++ both times.
maeci V.
The lady was great that helped me! She was so accomidating and nice.
lisa N.
Shannon is top notch. Very personable and knows her stuff. She is a hardworking and friendly person. I am now going to recommend people go to her for all their uhaul needs. Could not ask for better service.
John P.
Shannon was awesome! She absolutely rocks!!!
debea V.
This is the second time I rented through this location. Shannon was super helpful and the process went very smoothly again!
Jonathan J.
24 hr drop off app does not work, spent hours trying to "find location", waste of time!
Jonathan J.
All locations using the app to do 24hr check did not work.
jane C.
Shannon was very nice and accommodating in every way. Wonderful customer service and will recommend to everyone.
Mark K.
The service that I had was great. She was very friendly and made our move a positive experience.
Dakota W.
The break light broke 10 miles into our trip, and garbage and random items were left in the Uhaul at pick up
michelle H.
Shannon was great! Very friendly and helpful.
KEVIN M.
I dropped the trailer off in Faribault, MN. The Bloomington Office made a mistake as another guy was renting a trailer going to Michigan at the same time I was renting one going to Faribault. I have never been to the place in Michigan and for that matter don't even know where it is. Please correct.
Peter Y.
They are extremely efficient and friendly. I can't think of anything they could do better.
Donna A.
Shanon came out right away to greet me and was super nice and friendly!
brad B.
Owner was very nice and helpful
shannon D.
Shannon was absolutely amazing!! She answered all of my questions, was kind and knowledgeable. I would recommend the S&J Total Kincheloe, MI location to everyone! I can't remember the last time I had such a smooth customer experience!! Again THANKS SHANNON !!!
gwen H.
We needed a different drop off location & UHaul was very helpful I getting my location switched! I appreciate them working with us!
dave S.
Very good customer service.
ted L.
Shannon was very helpful and very nice. Great job!
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