Customer Reviews for S&M Business Park & Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of S&M Business Park & Storage

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Sheryl Lynne S. on

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Friendly staff professional and very helpful

Michael R. on

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I reserved a 17 ft truck 2 weeks in advance. Called and confirmed it a week prior. When i got it today they didn't have my 17ft truck. I had to settle for a 15ft truck that was filthy inside, and it blew white smoke out the tail pipes, very loud truck! I didn't even get a discount! So disappointed! Next time I'll get a budget truck!

DUANE U. on

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Herbie H. on

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ROBERT P. on

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nellie m. on

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Steven T. on

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The only problem at this location is that it is hard to get in and out of. The staff was polite and friendly, the young lady that called me on the phone to remind me of my appointment was nice and helpful, If I have moving needs again I will return here.

Linda M. on

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Marvin H. on

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Christopher W. on

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Gary B. on

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Maybe offer a military or AAA discount to ease the stinging price for this old retired guy. My first rental from U-Haul was. 46 years ago. It was a 4x6 trailer that I pulled 750 miles behind a VolkswagenBettle when the Marine Corp transferred me from Quantico to Kansas City. Everything went smooth then and everything went smooth last week. Glad to see U-Haul is still around.

Patrick V. on

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Excellent customer service.

Deana V. on

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I was very upset. When I booked this U-Haul I went over item by item what we would be hauling and I was assured it was large enough. When they confirmed the rental and pick-up time I again expressed my concerns about the size. Again went over item by item what I was hauling and again I was assured it was large enough! Well we ended up have to load two additional vehicles because there was not enough room!! Very dissatisfied!!!!

Terry B. on

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Manager on duty the morning I picked up my uhaul was great and i will definitely do business there again and recommend to others that need a uhaul. Thank you

Heather R. on

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I had reserved a dolly but this location did not have a dolly. Also, my contract was not adjusted and when I dropped the truck off at the drop-off location, they contacted me to ask me to return the dolly that I did not receive. In the future, make sure the contract is accurate before the customer leaves to prevent problems later.

alex b. on

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MIKE T. on

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respect reservation and speed up service

Edward P. on

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I have been a long-term customer of U-Haul (12 plus rentals) in past couple of years. The online confirmed order had changes at the pickup location. New Drop-off location was in system. Had to provide U-haul individual entire new input to rent truck including credit card. In addition, had to provide verification to rental truck by giving a name & number of an individual to call. U-Haul should know my history and loyalty, you had my credit card and Photo ID. This is a turn-off to continue to use U-Haul if required every-time I rental a truck.

Taylor B. on

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The truck was extremely unreliable. There were constant engine noises and it was not easy to maintain on the road. The lady was nice, however, and was able to cut a deal on the truck because they didn't have the size I wanted. But, I would not use this location again.

SANDRA P. on

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The gentleman that checked us in was very kind and informative.

Norma A. on

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Asma N. on

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I think if you have member like her you don't have to do any thing that is what customer coming (best customer service,polite,good attitude)tx

ELIZABETH S. on

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jagruti p. on

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Excellent service and customer service is best of the best

NATE L. on

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The receptionist was quite friendly and engaging...

LELAND K. on

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