Customer Reviews for S&R Motorz Super Hitch Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of S&R Motorz Super Hitch Center

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Karen K. on

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Erik K. on

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William S. on

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They were accommodating on when I could return the trailer.

Shawn S. on

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Daniel T. on

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Confirm equipment availability; the store did not have appliance dolly I had reserved, creating difficulty; needed to rent a dolly from another store to complete move; confusion has ensued re return of the dolly.

Matthew M. on

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Awesome experience, will recommend to others???

Don H. on

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Heather R. on

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Ray C. on

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S R Motorz is ALWAYS great people to deal with !!!

ralph T. on

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place said open said open till 5 no one there at 4:30 dropped key in box.

heather D. on

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Improve the inventory site so customers don't get a reservation for something NOT in stock 3x at 3 different locations!!!!!

Francisco E. on

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Rhonda G. on

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Just continue doing a good job!

Stacey L. on

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Best customer service I have had in a LONG time. Please note - the Hillsboro office was the worst customer service of all time. Thank goodness for Cornelius!

John R. on

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William J. on

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RICHARD C. on

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Good service. Knowledge and friendly. Clean language (much appreciated in this world today).

Launa D. on

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Again we were not told to drop the trailer at this location, so these ratings refer to the drop off location in Forest Grove.

David D. on

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Andrew H. on

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Dawn H. on

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Gerald A. on

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Vernon H. on

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The tow dolly was missing a tail light. The sales man was nice enough to call Uhaul and take care of the issue. I had to drive to another uhaul location to get the light installed. Not huge but still an inconvenience that I was in a time crunch to hit the road. I was provided with a discount and I didn't have to talk to anyone to complain. I appreciate his diligence in taking care of the issue.

Mariur S. on

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Excellent customer service at this site...it is not a full time uhaul location. It is a business that rents out uhaul equipment as well.

Sarah B. on

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colby S. on

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Initially this was not the spot I was going to pick up my trailer. I was told by the Uhaul store on Tualatin valley hwy (after just speaking to them an hour prior and confirming my reservation) that the trailer was not at the location I requested and was in fact 12 miles In the opposite direction. not only was the equipment not in the place I reserved but I had to pick up a day early to meet my timeline.

JOSE G. on

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Great service, employees were helpful and friendly.

Paula N. on

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Darrell R. on

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Gerald A. on

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Jim V. on

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dan T. on

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Michael C. on

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The employees were friendly and helpful. We requested 3 weeks prior to have dolly,hand cart 12 pads and a 6x12 trailer at a specific location. A few days prior we were informed it worked need to be a different location for pickup. When we arrived they had the trailer, and the band cart. Zero blankets and zero dolly. When making a long distance move with limited time, this was frustrating. We had to drive to another location for the dolly and use our own blankets to protect the furniture. Our expectation with reserving well in advance was that our needs would be met. They were not. For the price we pay, that was a disappointment.

peggy Y. on

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Easy to do business, in and out, no grief. Friendly knowledgable staff

Marco L. on

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James F. on

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Janis F. on

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Very helpful and friendly fast service

Arlan G. on

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LISA N. on

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Was used prior to transport marijuana. I appreciate being told about this in advance. Still, i feel there could be steps taken to ensure that prior customers don't leave odors behind or to clean up after. I'm suspecting that the drop off facility charged extra to clean again due to the odor which was not caused by me.

micheal W. on

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Fastest U-Haul rental in history. Truly renewed my faith in the brand. Usually just buying a roll of packing tape from a U-Haul store is a time consuming chore. These guys rocked.

Christina L. on

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The fastest ever check out and in that I have experienced. This place is great.

Susan B. on

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Tell this place to clean the truck and air it out immediately when returned, not every four days or so. Entire truck reeked of raw pot that had been hauled...raw moldy pot in the rafters and floor, floor covered with forest type debri, branches etc. They also charged me for 10 miles more on gas than what I wrote down for my personal info ... wish I'd take a pic of that too. We have pics of the inside of the truck bed...if you are interested. Had to roll with it anyway and now my storage locker is a bit on the smelly side, hoping that it dissipates.

Kristine S. on

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Todd T. on

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Was incorrectly billed for the wrong number of days. Customer support corrected this quickly - Thank you. Hopefully this location will do a better job of reporting going forward.

Nicholas R. on

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Easy hassle free exoeruence, friendly service

Katherine S. on

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Pickup location changed without notice. Truck was very dirty. Cup holder was like someone vomit in. Window terriblely dirty—difficult to see through. Cargo area was a mess—had to sweep out before putting and loading my boxes and furniture in.

Rex B. on

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Very nice people to work with. I'll be back if I need any U Haul equipment!

geroge B. on

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The location and people I dealt with that pick up we're awesome. However the person I dealt with on the phone making the reservation was very pushy did not listen to what I had to say and stuck to the script that I am assuming U-Haul has provided him. I will not be using your call in service to order any U-Haul again I will just go directly to the pickup place and order it from them.

JORGE L. on

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Derek B. on

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Troy B. on

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The location was fine the uhaul system is poor.if uhaul gives a confirmation you assume your confirmed but to get a call a day before the move that the pickup location is 30 miles away and it is a smaller truck puts you in a bind. Also i was confirmed for a 8am pickup so as i was sitting in the parking lot at 8am i got a text saying to see if the location is open at 9am. Just poor communication. Maybe don't give a confirmation until it is actually confirmed.

Rikki S. on

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Deborah W. on

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Please post a sign with hours and a key drop off.

Richard D. on

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Rex B. on

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Very nice helpful people. No problems!

Mark H. on

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Patrick A. on

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The gentleman was helpful and only took a few minutes to sign me out, another well rehearsed action by your U-Haul crew.

Albert P. on

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I had to make a change to my reservation at the last minutes and they made it possible to accommodate these changes with my schedule. Everything went very smooth with the reservation & pick up. Customer service was wonderful.

paul V. on

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Took a while to get someone to help me. Once the employee responded, everything went well. The trailer was older; but it worked just fine.

ROBERT R. on

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bill K. on

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Katie C. on

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Nichole B. on

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LYNETTA R. on

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Clean out cigarette butts and smoke smell from truck cab!

JOSE R. on

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Nolia B. on

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Small yard, trouble loading. The owners were very helpful however. They made it work and were cheerful and accomodating.

Jeff A. on

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franklin O. on

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ted B. on

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boven X. on

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CRAIG H. on

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LANET W. on

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Work on the uhaul website. Accuracy needs improving.

Brandon G. on

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Faraj T. on

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Greg D. on

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You could have loading ramps available for use at all locations.

Lorraine C. on

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I left my Uhaul paper work at my new home when I was to take the truck back . Two people with me were upset and said we had to go back to the apt. and get it. your store, your team took care of me so easily. Thank you- I needed their help & Uhaul came through again. this was my 1st move alone, at 66. I'm not b.s.ing you, Uhaul was wonderful to me coming in to rent and also gong out when I was finished. I'll be back :^)

ayrinn K. on

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Many M. on

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Everything was good, no problem whatsoever.

Sam D. on

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dale P. on

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Ashley S. on

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IRIS M. on

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Rebekah O. on

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Not my selected drop off location. But, the guy was nice and very helpful.

joan D. on

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New computer...we had to wait while he tried one two and then a third computer. It was not a long time but a little irritating. The man was very nice and apologized for the wait. We were about an hour early and that was no problem. Yeah! He got the trailer and hooked it up for us...nice and easy. Even waiting for the computer it was pretty quick.

Kim G. on

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The pick up location was changed I and I was not notified. I had movers lined up and has to wait because I wasn't able to get the truck on time, I will not use Uhaul ever again.

Jose A. on

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I was not given any paperwork when I picked up the trailer I rented. The trailer was dirty and all dinged up.... it smelled bad inside. Then, I was charged three times the cost of the rental, so I had to call uhaul to get reimbursed. Never going back to that location!!!!

donna J. on

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The cab was dirty-no clutter-needed to be wiped down. The service was quick and hospitable.

Eric M. on

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Matthew L. on

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Trailer towed great with my truck. Although I think there might be a short in the connection for the lights. I had to move the wires to a certain position to get the running lights to work. Was not able to get turn signal or break light (I did briefly but it didn't last, when break light was working only driver side break light illuminated)

patti B. on

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Clean and inviting facility. Very helpful in attaching the trailer and checking to make sure the lights worked. Only negative was that the tongue of the trailer scraped on the cement when entering or exiting driveways.

Derek C. on

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Truck was dirty and found people left there trash in the back when we opened it to start loading it and the truck was dirty on the inside a D the employee there dident seem to care

evelyn V. on

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Jeff H. on

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When I checked the lights prior to going cross country, the tail lights and marker lights did not work. Unable to contact company as they were closed. Still we went and the trailer pulled great. Thanks Uhaul.

Scott R. on

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Jo L. on

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While the gentleman who helped me was friendly and respectful, the only way that I found the location was because after I drove past and stopped to look around, I happened to see one Uhaul trailer. That was my only clue. This is a garage on the opposite side of the street from where the address says it should be. They need a large Uhaul logo at the entrance.

Luis H. on

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Steve P. on

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Vernon B. on

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Robert D. on

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Glenn M. on

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