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RUBi K
Customer Reviews for S&S Rental LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There just was nobody there when we dropped off the truck. There was a note on the door though saying they would be gone from this date to this date. Of course that was when we dropped it off. Otherwise it's a nice place.
peggy hlack of knowledgeable staff
stephen mExcellent customer service. Very friendly, helpful, and knowledgeable!
Kathleen SClosed when dropped off
Michael SIt is a small operation in a small town. Everything got taken care of as it should. We returned equipment at closing hour, no grumbling, very pleasant. That is all I ask for.
Robert ARedwood Falls was wonderfully helpful. Signage at the drop off location could have made our late-night return of the equipment much easier.
betty pNo parking spot cleared to put the truck. No one there when I dropped off the truck. I wanted to see if I could get some of the gas money back because there was a little over half a tank in there.
Janice BHard to come when the office is open. But the gal was very helpful and friendly. Way to work with.
David A24/7 pickup app did not work using gps location. The requested furniture pads were nor provided. I requested pickup in Lakeville, MN but Uhaul told me the day prior to pickup that I had to drive 2,5 hours to Redwood Falls to get this truck, then drive 2,5 hours back to my home to load the house hold furniture.
Jeff HThey were great, they even helped me load the trailer onto my car. The front end was too heavy for me to lift. Thankfully it was easy to tro remove by using a block and board I found on the lot outside to lift the weight off the tongue of the hitch. Thank you.
LINDA KTruck floor board was muddy. We had to drive truck out of mud and water location and then do our own car dolly hookup.
Gary BTheir internet was down but the person behind the desk was very helpful in getting me my trailer and on the road.
don sThey were awesome there
LEZLIE JNothing. Service was ourstanding!
Mark F90 miles from my home
David HThe trailer was parked with the hitch in a depression making it difficult to hook up. In addition, the trailer hitch did not have a jack and I was not able to hold it up and back up to hook up. If I had not brought along a ratchet strap that I used to lift the trailer, I would never have been able to hook up my pickup to it. I had to hook the ratchet strap to the front of my pickup box and go over the tail gate and down to the pole of the trailer to lift it up high enough to be able to hook up. Your trailers need to have hitch jacks or the store personal need to help hook up. Most people would not be able to lift that trailer hitch high enough to hook it up. Even if they could, they likely would injure their back. U-Haul need to correct this!
David SWe had nothing but problems. Our location to pick up got changed last minute. Went in the morning at 6am and wasn’t able to pick up at location. Had to drive a half mile down the road to locate truck. Then once In the truck took a half hour to get truck out of snow cuz it was stuck in a rut.
James CAll was great
SANDY TQuick and polite- very nice working with them.
Patrick TAttaching the trailer was not easy at all, frustrating. I wasn’t aware the floor of the trailer was missing sealant. My belonging in the rear of the trailer got wet. I was discounted for the inconvenience for this issue.
Janice CWas over charged
TASHA GMore than willing to help
Deb HPersonally I would have thought the trailers would have the snow removed off the top of a trailer if needed. It is dangerous to have snow or ice on the top which is illegal in MN. Also,the lights,should be cleaned when rented. Another problem that is a concern, not to me but others who do not have experience hooking up a trailer, is no assistance with the hookup, IE. Cross chains and other safety measures. The Rental place should ask if the renter has experienc with hauling a trailer and if not they need to assist so everything done is in a safe manner. Just Saying
MARK RVery helpful
lynn sN/a
curt sThis location was a step above all. Thank you!
Sai Ydropped off after hours. No contact with anyone.
Brian KEasy access and super easy to manage. Helpful and competent staff on hand!
Michael LI had to sweep the trailer out. It had a lot of dirt chunks in it and a 3 foot long 4x4 piece of wood in it. Previous customer did not clean it out. Otherwise trailer worked good.
Peter BThe locations for pick up and drop off were perfectly fine experiences. However, working with UHaul itself was a frustrating experience. We were notified less than 48 hours before our scheduled Truck pick up that they did not, in fact, have the 26’ truck we rented. Nor did they have any 26’ or even 20’ trucks to rent within 60 miles. We were put in a position of needing to travel about 80 miles each way on short notice. When a house move is stressful enough as it is and every free minute is spent packing, this added 3 hours to the day before we closed on the new house. We had to pay for urgent childcare to allow 2 adults to make this drive (in order to have one of us drive our vehicle back home while the other was in the UHaul).
Andrea HSue was AMAZING! A computer problem showed up and she drove to the location to assist us. We needed help attaching the auto transport and she went out of her way tho assist. All the staff were friendly and helpful.. Will recommend.
David BI reserved a 26' truck in Spirit Lake, Iowa. The day before the rental pickup I was told that the only available option was a 15' truck with a trailer. And it was 100 miles from me. At the pickup, there was no one there to help hook the trailer up, and then the trailer did not have working brake lights or turn signals.
Wendell DWe were very happy with our experience. We had a brand new truck, the staff was very helpful and kind and the were accommodating with our schedule.
noel wPositive experience. Due to weather I had to change the date 2 times ------ no problem. New truck drove like a dream. Easy to load and lots of room. Many options and truck sizes available. Web site helpful but liked working with the vendor who was personable and helpful. Reasonable rate and a very efficient check out / check in system. Moving is stressful but your company certainly made it a cost effective and convenient way to move. Thank you !
Sharon SI reserved the trailer 24 hours before I was going to pick it up. When I went to pick up the trailer the trailer was in at least 8 inches of water with mud below the water. I asked the lady helping me what’s the best way to get to the trailer. Her response was “I guess walking through the water would be the easiest”, then chuckled to herself. Terrible answer! This trailer should have been pulled out of the water prior to me showing up to get my rental. On top of having to walk through water with my shoes one above my ankles, she didn’t show me anything about hooking up. Do they expect everyone knows how to hook up every single style of trailer? Terrible service at a small town rental shop.
Brett WCalled the drop off place in redwood falls 90 min before they were to close.(noon) said I was on my way but it was going to be close. Asked if it was an issue if i was late, he said no, gave me instructions to unhook the trailer and leave paperwork in drop box. Arrived at 1150, 10min before close, place was locked up tight. Called the number again, no answer. Chose to run to Walmart to buy tools to unhook the chains instead of calling the 1800 no. And waiting until God knows when.
Tom KImprove your website overall and make it customer friendly.
becky hRude indignant and impersonal
Eric b