Customer Reviews for S&S Rental LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of S&S Rental LLC

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Christopher H.
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Customer did not leave a comment.

Michael J.
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Customer did not leave a comment.

Patrick T.
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Quick and polite- very nice working with them.

Janice C.
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Attaching the trailer was not easy at all, frustrating. I wasn't aware the floor of the trailer was missing sealant. My belonging in the rear of the trailer got wet. I was discounted for the inconvenience for this issue.

Steve V.
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Customer did not leave a comment.

TASHA G.
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Was over charged

Jessie D.
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pachou V.
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Charles S.
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Deb H.
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More than willing to help

Paul N.
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MARK R.
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Personally I would have thought the trailers would have the snow removed off the top of a trailer if needed. It is dangerous to have snow or ice on the top which is illegal in MN. Also,the lights,should be cleaned when rented. Another problem that is a concern, not to me but others who do not have experience hooking up a trailer, is no assistance with the hookup, IE. Cross chains and other safety measures. The Rental place should ask if the renter has experienc with hauling a trailer and if not they need to assist so everything done is in a safe manner. Just Saying

DAVID O.
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POLLY B.
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Bryon H.
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lynn S.
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Very helpful

James G.
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Customer did not leave a comment.

curt S.
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N/a

Sai Y.
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This location was a step above all. Thank you!

Brian K.
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dropped off after hours. No contact with anyone.

Michael L.
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Easy access and super easy to manage. Helpful and competent staff on hand!

Peter B.
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I had to sweep the trailer out. It had a lot of dirt chunks in it and a 3 foot long 4x4 piece of wood in it. Previous customer did not clean it out. Otherwise trailer worked good.

Rick B.
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Nancy J.
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Andrea H.
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The locations for pick up and drop off were perfectly fine experiences. However, working with UHaul itself was a frustrating experience. We were notified less than 48 hours before our scheduled Truck pick up that they did not, in fact, have the 26' truck we rented. Nor did they have any 26' or even 20' trucks to rent within 60 miles. We were put in a position of needing to travel about 80 miles each way on short notice. When a house move is stressful enough as it is and every free minute is spent packing, this added 3 hours to the day before we closed on the new house. We had to pay for urgent childcare to allow 2 adults to make this drive (in order to have one of us drive our vehicle back home while the other was in the UHaul).

David B.
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Sue was AMAZING! A computer problem showed up and she drove to the location to assist us. We needed help attaching the auto transport and she went out of her way tho assist. All the staff were friendly and helpful.. Will recommend.

Wendell D.
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I reserved a 26' truck in Spirit Lake, Iowa. The day before the rental pickup I was told that the only available option was a 15' truck with a trailer. And it was 100 miles from me. At the pickup, there was no one there to help hook the trailer up, and then the trailer did not have working brake lights or turn signals.

noel W.
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We were very happy with our experience. We had a brand new truck, the staff was very helpful and kind and the were accommodating with our schedule.

Sharon S.
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Positive experience. Due to weather I had to change the date 2 times ------ no problem. New truck drove like a dream. Easy to load and lots of room. Many options and truck sizes available. Web site helpful but liked working with the vendor who was personable and helpful. Reasonable rate and a very efficient check out / check in system. Moving is stressful but your company certainly made it a cost effective and convenient way to move. Thank you !

Brett W.
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I reserved the trailer 24 hours before I was going to pick it up. When I went to pick up the trailer the trailer was in at least 8 inches of water with mud below the water. I asked the lady helping me what's the best way to get to the trailer. Her response was “I guess walking through the water would be the easiest”, then chuckled to herself. Terrible answer! This trailer should have been pulled out of the water prior to me showing up to get my rental. On top of having to walk through water with my shoes one above my ankles, she didn't show me anything about hooking up. Do they expect everyone knows how to hook up every single style of trailer? Terrible service at a small town rental shop.

Rebecca N.
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Stan F.
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Tom K.
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Called the drop off place in redwood falls 90 min before they were to close.(noon) said I was on my way but it was going to be close. Asked if it was an issue if i was late, he said no, gave me instructions to unhook the trailer and leave paperwork in drop box. Arrived at 1150, 10min before close, place was locked up tight. Called the number again, no answer. Chose to run to Walmart to buy tools to unhook the chains instead of calling the 1800 no. And waiting until God knows when.

Michael J.
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Angie L.
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becky H.
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Improve your website overall and make it customer friendly.

Eric B.
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Rude indignant and impersonal

Jeffrey B.
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All was great! Thank you!

Robert E.
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Frances H.
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philip W.
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Was helping a person get away from an abusive situation, her brother returned the truck for me, truck was returned more than a day early with 1/2 tank more fuel than needed so about $50-60 dollars extra with that said it was found necessary to charge me for the 12miles we went over the allotted, was to have been allowed more miles because of where I had to pick it up, this and road blockage due to construction led to the extra miles, so kind of chicken shit to charge me the extra $5 when I gave you $50 plus in fuel.

Chris S.
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Scott S.
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Zachary R.
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Amazing truck. We will be a costumer again.

sharon T.
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Check the inside of truck. It had animal ( maybe livestock) in the back that made a mess. We had to wash it out. The trucks trans. had a hard time shifting gears. But we made it.

Ross R.
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Not a thing , everyone is always very professional, the one unit I was picking up was dropped off while I was there to pick the unit up. The customer before me didn't sweep it out.

dan P.
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gary A.
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Wrong town no appliance cart. You had 2 weeks notice. Very poor service

John Y.
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Very hassle free drop off.

SARAH C.
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NA

Marty S.
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HARRY B.
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Jesus H.
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Amy A.
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Have the truck that the person ordered and have computers working. Melissa was very friendly, felt bad for her, she is new and nothing was going right for her. It took over an hour to check out..computer would freeze and not save info.

mike N.
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JOEL L.
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Rose H.
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Crystal B.
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I wanted to after hour pick up and was unable. had to come back the morning and had issues with the computer getting the truck not the location fault when the called traffic it still wasn't resolved and she did a hand contract to get me out the door after being their for almost an hour. Location was very friendly issues was with actual Uhaul.

Grant F.
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Chris S.
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LYNETTE W.
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Had to do self drop. Website didn't work so wanted to email info and pictures but email was full. Stupid to have a uhaul location closed weekends

Rae Ellen C.
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Uhaul screwed up our reservation they gave someone else our size truck and then last minute said the only way we could get what we ordered would be to drive over two hours there and back. Off course we didn't have time to do that we are moving - dah Uhaul that's why we rented the truck where we did. Luckily the place we picked it up gave us a trailer at no charge. They were great, Uhaul itself was horrible:

cindi T.
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We scheduled to pick-up at early as 8:00am the day before, and they assured us, someone would be there. The office was closed when we arrive around 8:20 and was closed until the clerk returned, she had to close the office to take her grandchild's homework to her school. But the were very considerate when we were able to return the trailer a day early.

curt S.
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Both of the female employees were very friendly, and had great customer service.

Jimmy H.
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Customer did not leave a comment.

Horazio V.
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Best U-Haul experience I've ever had, great place and people!

Sara H.
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Paul D.
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DAVID DUANE F.
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MARY LEE P.
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Doris S.
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Mark G.
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Matthew S.
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Kent K.
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The truck was not cleaned after the last use. The blankets were just thrown in the back. There was an extra dolly in the truck.

Teresa L.
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Steve D.
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Carl F.
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Alicia N.
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Randy E.
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Very helpful in adding a coupon I had.

terry R.
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Rick H.
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Stacy N.
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Angela A.
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Dennis H.
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Jeffrey K.
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Joyce P.
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Delay at pick up. Credit card machine and computer not working. Entered info 3 times! Impossible to confirm reservation by phone after email response. Pickup time changed after reservation made.

Addie O.
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Customer did not leave a comment.

Anika G.
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First, I had to contact an relative not employed through UHaul to help hitch the trailer. Second, the break lights and turn signal were burned out. When I brought this up to the manager upon return, he said it must be the wires and unplugged the connector. He didn't offer an apology or partial refund or even a suggestion for using different wires/connector next time. I would definitely not recommend this site to anyone.

deborah B.
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Yes helfpul very

Barbara P.
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Todd H.
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John V.
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Jolisa B.
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AUDREE M.
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The truck and trailer were taken to Marshall Minnesota and then found there was a place right in out town of Redwood Falls. Taking the car over there and bringing it back cost me overage on mileage which should not have happened. the Las Vegas Uhaul people told us there wasn't a place in Redwood Falls.....AND THERE WAS. cost me over $30 dollars for this error. audree Maguire

Howard S.
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BOB F.
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andrew S.
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JEFF W.
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JEFFREY D.
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Contract said there was 1/2 tank of fuel. Was actually a little less. I dropped the truck off with the exact same amount, and was charged another $35. Boo.

JANICE T.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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