Customer Reviews for S&S Storage
(U-Haul Neighborhood Dealer)

76 reviews

5197 Alliance Rd NW   Malvern, OH 44644

(330) 863-3150

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(330) 863-3150

5197 Alliance Rd NW
Malvern, OH 44644

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Margaret M. 
Rating:
5.0

Easy drop off.

Jerry T. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Great service!

Sunny B. 
Rating:
5.0

Customer did not leave a comment.

Dave C. 
Rating:
4.0

Customer did not leave a comment.

Daniel K. 
Rating:
5.0

The staff was helpful with my return.

MIchael R. 
Rating:
1.0

S&S is where I got the trailer and this why the bad scores. The trailer was in a mud hole. No one came out to help me hook it up or to check if I did it right. The place where I picked up the Truck was very good.

Ben P. 
Rating:
5.0

Customer did not leave a comment.

Samuel B. 
Rating:
5.0

Customer did not leave a comment.

Stephanie B. 
Rating:
3.0

Customer did not leave a comment.

CHRIS A. 
Rating:
4.0

Customer did not leave a comment.

CHRIS M. 
Rating:
5.0

Scott the owner couldn't have been more helpful !

lisa S. 
Rating:
5.0

Customer did not leave a comment.

Vonda B. 
Rating:
5.0

Customer did not leave a comment.

Phil T. 
Rating:
3.0

My uhaul had to be sent back. I didn't even get to use it. It needed services. I was supposed to have my info transferred and get another truck from a different location but it never happened. So I was charged almost $80 for a headache

Jennifer B. 
Rating:
5.0

Thank you Scott!

Dennis K. 
Rating:
1.0

Truck had a flat. Took an hour to get ahold of someone to get into another truck. No trucks had keys locked. This was at the pickup location in Malvern, OH.

Jenna G. 
Rating:
3.0

Customer did not leave a comment.

LYNNE D. 
Rating:
1.0

Just bad drop off and pick up method. I prefer going in to check in and out much better

Christie S. 
Rating:
3.0

Customer did not leave a comment.

Michael R. 
Rating:
3.0

Customer did not leave a comment.

Joseph K. 
Rating:
4.0

Customer did not leave a comment.

Kefton S. 
Rating:
5.0

So easy to rent. Excellent service

Robert W. 
Rating:
4.0

Customer did not leave a comment.

Kuno H. 
Rating:
3.0

Customer did not leave a comment.

Roger K. 
Rating:
5.0

Nothing to recommend. The service was excellent and the location contacted me the morning of the reservation. They also helped me get the right sized ball for my hitch.

Benjamin C. 
Rating:
5.0

Customer did not leave a comment.

Neil G. 
Rating:
5.0

The proprietor of this location was not physically available during my pick-up, but the communication was so good that it didn't even matter. Top notch experience. However, this location was not where we requested pickup and was about 30 miles out of our way. I don't know how or why that happened, but it was extremely inconvenient. I assume that had nothing to do with the proprietor of this particular location.

Scott K. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA H. 
Rating:
5.0

I'm a woman and was by my self with no help to hook up the trailer. If it had a jack on it I could have done it by myself. I don't like to ask anyone for help I'm 62 years old and I would like to have jacks put on the trailers because you can't put it on our hitches by our self even a man it's to hard to do by your self. Thank you

Mandy L. 
Rating:
4.0

Customer did not leave a comment.

Kris L. 
Rating:
5.0

Make sure windshield is clean so driver can see.

Glenda Q. 
Rating:
5.0

Easier access to hook up and drop off. They are in a tight spot and hard to maneuver

Mike L. 
Rating:
1.0

Answer the phone. Have someone available

Michael L. 
Rating:
5.0

Great communication

Mark G. 
Rating:
4.0

Customer did not leave a comment.

Denny W. 
Rating:
5.0

Customer did not leave a comment.

kathy K. 
Rating:
5.0

Scott made this experience simple and easy. I did everything online and through texting. It was great

mellisa D. 
Rating:
4.0

Customer did not leave a comment.

Jennifer H. 
Rating:
4.0

Customer did not leave a comment.

Andrew M. 
Rating:
3.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Raymond D L. 
Rating:
4.0

We had a couple communication hiccups but they were very receptive. We got everything figured out and things went better than I had planned. U-haul arranged a better deal and Scott from S & S storage was very quick to respond and extremely helpful. I was very pleased with the whole experience and price was great. Definately using them and recommending them again.

Allison C. 
Rating:
5.0

Customer did not leave a comment.

karen J. 
Rating:
3.0

I did a Sunday drop-off at a storage site. The access road was a bit hard to find, and it had not been recently plowed. But I was still thankful for the dropoff location closer to my house

Cynthia W. 
Rating:
5.0

Customer did not leave a comment.

Wallace B. 
Rating:
4.0

Customer did not leave a comment.

Seth R. 
Rating:
5.0

He is always ready to help and gets us what we need promptly.

Helen W. 
Rating:
5.0

Very friendly no hassle will rent again

Gina A. 
Rating:
5.0

Customer did not leave a comment.

Colton B. 
Rating:
3.0

I cannot answer these questions as the place was closed when I dropped the truck off

Donna R. 
Rating:
5.0

As again..they did a great job...so nice that when you have questions theres always a helpful answer...Two thumbs up for a...hurry up and call to see if we can get one solution...

candy S. 
Rating:
1.0

Horrible!

Melissa A. 
Rating:
5.0

It was a great experience...Scott was very professional but also understandable that I had lots of (moments) during everything...Will be telling anyone that needs Uhaul to go to his place of business...

candy S. 
Rating:
5.0

Customer did not leave a comment.

Judy W. 
Rating:
5.0

Customer did not leave a comment.

Gregory H. 
Rating:
1.0

No personnel or office on site to return equipment to. Would not answer the phone or return calls even when voicemail was left. Took several days to get ahold of anyone and only responded after the regional rep made contact. Informed them that I wanted to use a different payment method if any additional charges were to be paid and he agreed to call me if there were additional charges so I could give him different card info but that didn't happen, he charged the one on file anyway. There was a big mess up at the pick up location to where they added extra days instead of the miles that needed to be added and he knew that yet didn't take that into consideration when charging for extra milage. It was an extremely frustrating experience and I will never use this location again.

Tammila L. 
Rating:
4.0

Awesome to work with, very polite and reasonable prices thank you so much!

Pamela B. 
Rating:
5.0

Customer did not leave a comment.

MIchael R. 
Rating:
5.0

Everything was stellar! No need for improvements!

Shell R. 
Rating:
1.0

not told my truck was moved to another location. no one there. no paperwork, no truck inspection for damage, 5 miles farther from my home. got a phone call saying keys were in the truck cup holder as I was pulling into the original requested outlet. The ordered furniture pads were not there. when I called, was told he didn't have any. went to original location for inspection and pads and they refused as it was not their truck order.

John or Jere M. 
Rating:
5.0

Customer did not leave a comment.

Vicki K. 
Rating:
5.0

Customer did not leave a comment.

Alison D. 
Rating:
1.0

Customer did not leave a comment.

Eric P. 
Rating:
5.0

The location of where we got the uhaul was amazing and Scott was very helpful! Unfortunately the new policies for uhaul is where we aren't happy getting charged twice for equipment because we went over our hrs is a little ridiculous! The old system was so much better and there was unlimited miles instead of paying per mile a little tedious to me.

Danielle V. 
Rating:
3.0

Don't contact customer by text at 3:45 in morning

Michael R. 
Rating:
5.0

Excellent customer service!

Joe T. 
Rating:
5.0

The cargo area of the truck was very dirty. It had mud in it.

Zachary B. 
Rating:
5.0

Scott was very helpful and great at his job. The only thing I can say I had an issue with was beyond his control, the fact that cash is not accepted. I understand it's policy but cash used to be king and it is preferred by some who don't want to carry debt or possibly pay interest. Other than that, it was super simple and didn't feel like a disconnected corporation with employees who don't want to be there, it felt like a local business with an employee who was just looking to help his neighbor and community.

Steve W. 
Rating:
4.0

Customer did not leave a comment.

Stew B. 
Rating:
4.0

Customer did not leave a comment.

eric B. 
Rating:
5.0

Asked if we could get the U-Haul the night before. Was very accommodating. Super nice people to deal with. Highly recommend..

Donald L. 
Rating:
3.0

Customer did not leave a comment.

kristine M. 
Rating:
2.0

I was give bad information about where to I can drop of the truck and I did not get any paper work .

Craig C. 
Rating:
5.0

Excellent service. I will tell everyone to rent from U-Haul from S&S Storage!

Barbra C. 
No reviews have been submitted for this location.

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