Customer Reviews for Santa Clara Valero

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Santa Clara Valero

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Matheus S. on

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It took me 45min to locate the truck and keys. No one seemed to know where each item was, thus I went from place to place (and back) until I finally got done.

Tommy H. on

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Customer did not leave a comment.

David R. on

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This location is a gas station that deals in Uhauls on the side.

Zachary M. on

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When I received the truck there was visible damage to the top right portion of the storage box. I asked for paperwork to document the damage but none was available as the owner of the Valero was not there and just the attendant. I had two friends who were helping me move follow the truck to make sure that the damage did not get any worse.

Rachel C. on

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The person who helped us at the Curtner pickup location was so nice and helpful! He made the experience really wonderful. We also had to call customer service twice at different points for clarification/help and both people who answered the phone were incredibly nice and helpful as well. I was so happy with our experience at Uhaul!

Wendy W. on

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Customer did not leave a comment.

jessica j. on

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This is the worst experience ever, I used U-haul before, I liked the experience, but this location and also the App were a disaster. Firstly, this address is a gas station right next to the U-Haul storefront. The location was very confusing because we all thought it should be the U-haul store location, but couldn't find the truck in U-haul parking lot, so had to get in line. After almost 45mins in line, the store staff told us our truck was parked at the gas station because they work with the gas station, and the gas station is its own location, separated from the U-haul store. So we found the truck at the gas station, the gas station staff knew nothing about the U-haul trucks, all they knew was that the trucks park there. So we had to still use the U-haul App for next steps, and it was a lot of troubles to get through the "driver's qualification" step. Finally with the online chat agents' help we got the truck and key, spent over 1 hr already. We used the truck for about 1.5hrs, when we returned the truck the App said we needed to fill up to a full tank of gas, but when we took the truck it was only half tank gas. Luckily we took pictures when we took the truck of the gas level and mileage and can prove it. So we called the U-haul customer service number and explained the situation to an agent. The first agent picked up and said she'd look it up then hanged up. I called again, the second agent said they can't do anything, we need to talk with the gas station staff, at least 1 person is supposed to know the U haul stuff. So we went in the gas station and still no one knew anything about U-haul, but they called the U-haul store next door. The store associate was very nice and he asked for our reservation number, ended the reservation on the call, and told us to just fill up to half tank at the level when we took it. The total of less than 1.5hrs and 30mills usage cost us ~85$, and we spent a whole Saturday on this. Very bad, please improve your location/partner qualification and the App's customer service.

Tyson R. on

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It was sort of a hassle arriving and trying to figure out what truck is mine and how to get the key. There were no instructions to get those items. I had to talk to the Gas station attendant, who was able to find me two numbers to call. No answer on several calls for the first number. The second number connected and the person took down my info and told the attendant to hand me the key. Also, no instructions on how to return the truck and key. I have to call the number again and get help from the person to where to drop off the key.

Caleb R. on

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Customer did not leave a comment.

Michael C. on

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This business unfortunately had to deal with this situation. The gentleman was nice and efficient even with the complications....

Georges D. on

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Very useful ans fast First experience with the lock box which was very fast and even faster than getting it from a U haul place Thank you George

Donald S. on

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The truck was given to me with less than half a tank of gas, visible by the fuel gauge on the dash. The Uhaul contract clearly indicated 1/2 tank. When I brought this up to the rental clerk, he did not seem to care. He did make sure to suggest that I fill up the truck tank at his service station, where the U-haul office is located.

Scott H. on

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Too much to write. Please call me. 678-772-8332

Brennan C. on

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Customer did not leave a comment.

Miriam P. on

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Michael P. on

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The gas station attendant was uninformed of the U-Haul contract. He said he knew nothing of the U-Haul parked nearby, and sent me on my way. I went to the nearby U-Haul Storage Center to find answers. They tell me the Valero attendant is indeed supposed to give me the key, and to speak with his manager if he continued to refuse. I eventually sorted this all out, but wasted 20 - 30 minutes. During this time, my movers were also sitting idle. To add onto this poor experience, the same Valero attendant was rude, and was more interested in his phone than his customers. I was only able to make progress in the rental and return when on the phone with his boss. Overall, a terrible experience.

Dean B. on

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Don't like the amount of time it takes to pick up a truck at the pick-up locations that are gas stations. The truck leaked in the upper front edge, and we had to spend time calling friends and getting tarps and extra blankets to make sure our beautiful wooden bar did not get wet on the long drive to Santa Barbara!

Siegfred T. on

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Customer did not leave a comment.

Kelly f. on

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Staff did not speak English too well and the rep for U-Haul was not on site. Also I returned truck at 10:30am and was charged another $40.00 for an additional day ??? Why is this

Eric C. on

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Customer did not leave a comment.