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BRIAN D
Customer Reviews for Santa Fe Tow
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We are glad we bought the insurance. We had a flat tire on the trailer 13 hours into the drive. They brought a tire to us and got us back on the road.
ROGER SIssues with online pickup. Reps in the store were so friendly and helpful in resolving the issue in a timely manner. I will for sure recommend them and use them again in the future.
Caleb CTo make sure the truck is serviced and nothing wrong with it.
THOMAS NThe lady at the desk was friendly and helpful
STEPHEN LThe pick up online was horrible. I got there at 7:05am and didn’t leave til 7:55am. Way too long. I was on hold for most of that time.
ToniLynn JTHEY ARE AWERSOMRCAND FRIENDLY. IVE USED THEM MANY, MANY TIMES. GREAT PEOPLE
CHRISTINA MThe staff at Santa Fe Tow were extremely helpful. They made sure I the auto transport I reserved was installed properly and that I understood how to use it myself. They went the extra mile to oil up the ratches, double check the lights were working properly, and gave me advice on how to drive the vehicle with the auto transport attached. I've never had service this helpful elsewhere. They really cared about making sure I made it to my destination safely with equipment that was functioning properly.
Moses PVery clean, and very friendly. Will use this facility in the future.
JOHN SBarry was friendly and helpful, as always
JAMES FWent in pre-checked out before I got there everything went smooth return the truck a man was standing out there waiting for it all I had to do is leave the key in it was excellent took a lot of stress off I would recommend this place
Susan GNothing more than what we experienced, was great from calling, picking up, and dropping off. Keep up the great work !
Matt SThis location was not open so I had to mobile drop this equipment but the lady at one of there other location helped me with dropping the equipment off
James SGreat experience!
STACI HTori and Jamie did a great Job truck was clean. this is the best dealer in KC area.
BARRY FNice People and helpful
JEREMY TMake sure to call and talk to someone before renting because we were charged a fee that I was unaware of.
Cody WSuper friendly and very helpful!! Would definitely rent from them again!!
KIMBERLY MNo
NENGGE VGreat as always!
JAMES FThe gentleman that inspected the truck was very nice and courteous. The female at the front desk was great. She was super nice and very quick during the check in process
BRAD JIt was fast and easy, very professional and clean.
Terry FI don't see how you could do any better. I've rented from this location several times and it has always been a pleasant experience. Convenient location, staff is always helpful, equipment is always clean and in good shape.
TIMOTHY BPromote these guys & gals as your premier preferred location for the best customer service! Thank you all for a great experience and great customer service!
BYRAN SI accidentally left an item in the truck Told me if I didn't come get it they will charge my card 100$ I couldn't find anyone to help me get the item . I checked my bank balance and they charged me 125$ Instead of the 100$ they quoted me . The price they charged is ridiculous!!!!
Gayle BThey were closed when I dropped the truck off. Everything appeared nice and clean, it was easy to get to, and the box to drop the key was easy to find.
Jose MOriginally rent at a different location with a guaranteed availability but was called a day later after driving 600 miles that they did not have one and had to send me to the Santa Fe Location.
RODNEY REasy to return. Just need my money back for the dolly and blankets that were not included but I paid for them.
Michael DI dropped off after hours, so I did not have contact with anyone here. That’s why I answered no.
LEANNE HI did find the check in and out progress could be more simplified. If all the information including the ID and drivers license pictures and payment could be done prior. A contact number for people to actually reach someone that could help with the online check in and out process. would be quite beneficial. The 2 numbers I called both said I had to go to a facility that was open. Very frustrating.
Mary LLocation did not have the 2 dozen furniture pads that were requested in the reservation and I had to drive to another location in order to get them. If I knew this was going to be the case, I would have just picked up the truck at this alternate location. This was an extra unneeded stress when trying to move half way across the country. The truck I was given also had the check engine light on which I only found out after getting my car loaded on the tow dolly and getting ready to pull out. One of the representatives checked it and said it was just the maintenance code and cleared it. That said, the next day when I was starting my actual cross country drive after loading the truck, the check engine light came on again and stayed on my whole trip. This was yet another stressor for a cross country move that I didn't need. Fortunately, the road side assistance people told me it was probably just the maintenance or a sensor code and that I was fine to drive it and only had to be worried if it started blinking. I've used UHaul for most of my previous move and this was probably the worst one when it comes to the added stress due to the issues described above. That all said, the staff at the location was friendly/helpful and it seems like some of these issues are larger UHaul issues and not necessarily an issue with the location.
MATTHEW AThe team at snata fe tow is on top of it great to work with
Barry FThe truck was clean. The following was reported to the location: the transmission was sluggish and both shifting was rough, both accelerating & braking. 2 of the 10 blankets provided were damp, moldy, & unusable. Because they didn't have the dozen I reserved, they didn't charge for the blankets, but I would recommend that future renters check the package(s) of blankets before leaving the rental site.
CARI MThe UHaul app crashed will submitting photos for the return and I was not able to get back into the reservation to complete the process
Scotty KOnline check in was quick and easy. Online check out was kind of tedious and cumbersome. Especially in the dark. Not what I wanted to deal with after a long day of moving.
Andrew NI can think of nothing you need to do to improve.
Harold RTori is very friendly and knowledgeable of everything going on around Uhaul
Barry FOnline reservations are completely useless. Staff at the Shreveport Louisiana distribution / call center are wildly unprofessional.
D'Ann KThe guys at the towing yard did a geat job. They were friendly andprofessional. I was able to return the truck and the key after fueling it and leave with no problems. Thanks again.
Rob LThe equipment almost killed me. Lights weren’t hooked up apparently and after getting hit on the highway I found out why they didn’t actually hook them up (wasn’t aware before hand)- the cables for the lights were cut and taped up under the trailer wheel well. It has been well documented via photos, witnesses, and a mechanic.
Kaitlyn RBarry is on top of it!
Mary SSante fe is good to deal with
Tom BThis truck, in my opinion, needs major attention. After driving many highway miles and then coming to a stop light, when I braked, the truck actually accelerated and kept lurching even though my foot was firmly on the brake. I found it necessary to shift into neutral in order to keep the truck from striking the car in front of me. Thankfully that was a one-time issue, but even once is, again, in my opinion, unacceptable.
GEARY OBarry does a great job!
Mary SThe gentleman not so friendly. Not sure why my bill was split into two bills.
TONILYNN JDealer (Santa fe Tow) recorded wrong mileage. Overcharged and was no help with resolving their mistake
Brianna SI had ordered 2 furniture dollies and they didn’t have them and claimed they never have them. I had to run around town to purchase 2. Staff was excellent.
Garry HOnly charge the mileage to the customer that the customer actually uses. Do not charge the mileage used for moving/parking the vehicle. Every time I have rented a truck, I get charged for an extra two miles that I didn't even use. I look at the mileage when I enter the truck the first time and again when I exit it the last time. Uhaul always adds extra miles for moving their own truck and passes it to the customer which is absurd.
Marie JDropped off the truck after our move and it was fast and easy and the people were friendly and helpful.
Scott HGreat guy
Dhurba GFriendly staff willing to help 100% recommended
ABIXAEL DI requested a dollie however there was none at the facility from where I rented. I drove to another facility who also had no dollie however they did have boxes, locks, and dollies for sale. I understand now, some facilities have no supllies just a place to pickup a truck. I was charged excess milage however no one informed me of the maximum milage I was allowed.
Patrick SEverything went perfect, no recommendations for improvement needed!
Timothy BTruck was ready for us as promised and nice and clean. The staff was polite and helpful.
David R