ZACHARY A.
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Customer Reviews for Santa Fe Tow Service
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Santa Fe Tow Service
Joshua L.
Great location staff was awesome
Luis M.
Easy in and out, staff is very courteous.
Miguel R.
Very poor communication from desk person no information whatsoever about fuel charges.
Willis W.
Friendly service, thorough, and easy check in/check out. I will definitely use them again
Michael S.
The trailer we rented had a fender bender to it. It was well documented before we picked it up,l, and did not hinder our ability to use it. The service was exceptional. Look forward to coming back the next time we have a need for a trailer.
TAMESHA W.
Great place. Staff is very friendly and very knowledgeable. I would highly recommend!!
Jamie M.
They were busy she got my quote with in $2 so she's pretty good they were also super friendly Thank you
Dana B.
No complaints. I had to delay my pickup at the last minute and everyone was very accommodating.
BOB P.
They were great. Very friendly
Barbara C.
The gal had her cell phone on the desk looking at it while i was in their office and she had my I.D card. little scary. Now im getting email saying my personal information had been compermized. Real Great! The gentalmen said its all clean and thats a lie. it had fake nails and bugs inside. You had to slam the door to keep closed. Yup it came open, shifter very flimsy. Wouldn't shift very fast. This truck for the money I spent should of been in the shop for repairs. I'm not a very happy costomer.
Mark H.
Provide a way to check tire pressure. My van signaled low pressure but I did not have a way to measure it so I just kept inflating it until the message went off.
Meagen R.
I can't think of anything
Robert T.
This is the first time i have rented a trailer from UHaul. This location worked out great. Both individuals I worked with were great and very friendly. I really think however that Uhaul needs to work on its online checking page. Extremely confusing and I am not sure the average individual can answer the questions about the hitch. Overall though a great experience.
robert C.
Already mark previous defects, so I don't have to take the time to point them out myself. Overall great experience.
Edward J.
It was a very pleasant experience that allowed me to focus on the task at hand. Thank you
Benjamin B.
Great job. Friendly, quick, and easy.
amgelina S.
Be open on time. Opened 10 mins late
Bruce S.
No issues. Prompt and courteous service.
Kenneth M.
Met us outside and told us us where to park trailer and they unhooked the trailer for us.
L DUANE A.
Cleaning fee was baloney. I barely used the truck.
William C.
The customer service on phone needs more work. They are slow to respond and placed us on hold forever when we had issues checking in to get the truck.
Rainer M.
Good customer service
Alexander K.
I'm not sure why I keep getting extra charges to my bank account. I have the final receipt showing I owed 277.01 for both days, and mileage, but after that was taken out, there are another few hundred in extra charges with no explanation and I haven't received any additional emails showing the reason why. The prices were straightforward in my opinion and I agreed to those fees I was charged in the receipt. These additional charges are overdrawing my bank account and forcing me to incur more bank fees. It does not make sense.
ashley M.
Great customer service at this location!!!!!!
Cynthia W.
E gentleman that hooked up and handled the return was very friendly and treated me like a good friend would. Super nice guy!!
Russell B.
This was awful!!! It was not the place itself, but U-Haul!!!! They sent me to the wrong location at first and then my account was messed up!! I WILL NOT use U-Haul again!!!
Crystal R.
Rude customer service.
Lawanna W.
Appreciated on time service and my questions answered. Completed moving my son's valuables. Everything in working order. Even mileage estimate turned out good. Will use your service again. Thank You.
Lisa D.
The people just werent friendly
Larissa C.
The people were super friendly and I was in and out super fast!!
Jerry Y.
I don't see how you could really improve on the customer service I received. Both employees I came into contact with were knowledgeable in U-Haul products, and what they had available. They were enjoyable to deal with, even though I had not been to this location previously. Kudos are deserved.
Janice B.
Friendly and helpful !!!!!!
Mitchell D.
Very smooth drop off. Have worked with them before and they have always been great.
stephanie H.
Dani/Danielle was very helpful and nice! It was kinda stressful as communication on U-Hauls end was not there. Danielle was very understanding and very professional on Santa Fe Tows end. I would recommend because of her alone!!!
david E.
Well I got a flat tire on the trailer 11 mile from my destination and had to wait 3 hours on the side of the road for someone to come fix it. That part was ridiculous it should never be like that but that's u hauls fault.
Amy H.
Truck was not wiped down. Due to covid you may want to consider doing that.
Andre T.
Customer service person was extremely nice and pleasant to work with
James R.
Keep up the good customer relations. You did well.
nengge V.
Good service and friendly
Seth S.
Helpful, friendly staff no hassle easy renting process, very clean late model equipment! They give you the tools to get the job done!
Dennis R.
No issues.
leland M.
Employees were helpful and patiently answered all of my questions. It was my first time renting a truck and it was seamless. Would recommend.
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