Customer did not leave a comment.
Colton N.
Customer Reviews for Santa Fe Tow Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Whole process was so easy. Great company Sante Fe Tow. Highly highly recommended would use again. Great friendly staff. Lots of help.
METTA T.The lady went above and beyond to help me with the rental truck.
Ellen U.Nothing - everything was perfect.
Christina E.I see no room for improvement. My experience was 100% satisfactory!
debbie S.Best rates anywhere. Easy process from start to end.
Steve R.This is probably one of the cleanest and nicest U-Haul trucks I've ever had.
Jonathan C.They have the best customer service.
TIFFANY G.The truck EL2851C has lots of damages to it and does not run all that well. It should be retired.
Jeff D.The vehicle was not clean and had a broken wiper blade on the driver's side. Didn't notice the wiper blade until I stopped for gas. By that time I was 60 miles from the rental location. Had to purchase a blade myself and then had difficulty getting reimbursement.
Jerry A.All good
Deborah R.Fast, friendly, service! Truck was well maintained and cleaned!
Susan A.We rented an appliance dolly and it was not in the truck when we picked it up and so we had to make another trip back to get it. Granted, we should have verified it was there before leaving, but with so many other things to think about on moving day, it slipped our minds. In my opinion, that should have already been taken care of for us. Another thing, which I don't think has anything to do with Santa Fe Tow, was that U-Haul let us reserve a 15 foot truck online, but then called after the fact to let us know it was not available, and all that could be found was a 10 foot truck. Not ideal, because now we would have to make more than one trip, but we could deal with it. NO ONE TOLD US THIS SIZE TRUCK HAS NO RAMP!!!! This made moving big heavy items almost impossible. In fact, we cut short the moving trip because of it. Honestly, the 10 foot truck is not much better than a pickup truck. Because the truck was nearly full, and 5 adults had to struggle so hard to get a refrigerator in the truck, with one nearly crushed to death, we decided to put the bbq grill/smoker in a pickup. The grill was just too heavy to lift into the U-Haul, and we could back the pickup up to the deck and just roll it into the bed. It slid during transit, even though it was secured as well as possible, and shattered the back window of the truck. So now, on top of the cost of needing to rent another truck on another day, we have the cost of replacing the window on our truck. Overall, this was not a good experience. This could have been avoided with the rental agent just warning us that the 10 foot truck had no ramp. I expected better from such a well known company as U-Haul. Be better next time U-Haul, if there will even be a next time. I am looking elsewhere for the next rental.
Darrell M.I thought 90 minutes wait was excessive. I used to drive a semi across 5 states and the longest I had to wait for a tire repair was 60 minutes.
DAVID K.Make sure the dolly is bolted down before renting the truck out. Truck is pretty old too and has some issues such as a missing gas cap but the person that rented the truck to me explained that.
DARIN E.Allow one-way rentals from central KC locations.
Beth P.location was fine for a drop off point after dark well lit. app was real issue at drop off would freeze phone and crash when check in photos were needed to return trailer at this location after hours. please forward review to uhaul app dept. or something phone used was samsung android
brandon W.The owner, receptionist, & mechanic KNEW the truck could barely run ... would not go more than 60 MPH ... NO gas cap ... and the engine sounds like it was going to die. They knew it was inbad shape when they rented it to me .... 70 year old woman. THIS COMPANY DOES NOT LOOK AFTER THEIR CUSTOMERS .... THEY KNEW THE TRUCK WAS IN BAD SHAPE AND THEY BLAMED CORPORATE U-HAUL .... THEY DID NOT TAKE RESPONSIBILITY FOR PUTTING ME IN AN UNSAFE TRUCK.
BRENDA L.The strap mechanisms need lubed. Other than that it was a great car dolly and towed true.
William B.The girl in the office was great and the guy that I talk to you after hours was great I really appreciate it everyone's help
sandy B.Excellent customer service! Wouldn't use another place after going here. Highly recommend!
Brandin C.The truck was horrible. The drivers seat was all the way back and didn't adjust- meaning I had to drive from the edge of the seat with my tippy toes. The ignition switch was going out and I had to spend 30 minutes on the phone with support just to be told to "wiggle the key" as I turn it to convince the truck to start. The drivers door did not seal shut and the wind was very loud as I drove (with the door shut). There was no key left for me when I came to pick up the truck after hours via mobile pickup and I had to spend another 30 minutes waiting for someone to bring the key.
Emma O.Everything was fabulous
Curtis H.I'll definitely use them again, pickup and dropping off!
BRETT N.As I pulled up a staff member was locking the gate. He watched me pull in he went into the building and locked the door to the office. I had to unhook the dolly and push it to the side myself. I did the drop off online so I didn't have to drive back after 1 pm.
Melissa M.Dani at this location is the absolute best! Efficient and exceeds expectations.
Brandilyn N.Staff was professional and knowledgeable.
elizabeth P.Amazing. Easy, quick and super affordable. My van was top notch. Clean, powerful and great A/C. A huge stress reliever for our move. I would definitely recommend Santa Fe Tow and their UHAUL service. Outstanding!
Jeffrey D.Very helpful and professional at this location.
JAMES W.Racists undertones
JUAN D.People at this location really didn't care if I rented the equipment from them or not. They were not very helpful at all. I had questions and they just said take pictures and the next location will help you. This was not the actual Uhaul location, but one of their contactors.
Keith B.The 17 ft truck worked well for our move. The staff was very nice and helpful!
Warren H.No recommendations for Improvement. I compliment the team--all professional and easy to talk to. Great job!!
KRISTIN D.Staff is very nice and very helpful.
Dan U.The gal at the front desk was very nice, professional and efficient. Didn't waste time and was on task. I appreciate that these days!!
Jamia B.Don't need to change anything.
Paul J.They did a great job! Had us hooked up and on our way in no time! Highly recommend them!
Brian M.Keep up the excellent service! Very friendly service!
Carl S.reserved two weeks in advance, was dropped off at the location on the day to move two refrigerators and they don't have the appliance dolly. They couldn't confirm any other location had one, so I had to call my ride back to take me to another location to get an appliance dolly. Luckily the other location had one, but there was NO consolation for the inconvenience. Plan on these guys to NOT have all items ready on the day of the show.
William F.Cargo van seats were filthy. And how did my rate jump from $19.95 to $79/day.
Ronald G.Everything went great but can't find my receipt haven't got any refund yet!
Gloria M.I had no issues. The truck was ready at the specified time. The people were accommodating and upfront and polite. I like uhaul because their prices are what they say they are and there are no surprises when you show up for the rental. Truck worked great. Everything was as expected and went smoothly.
Stephanie B.Same day call, pick-up & service. The person who helped me was kind and efficient. Thank you. We will use this service again. THANK YOU!
JAMIE A.very easy to rent & return, everyone very friendly & helpful
Fred K.