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Christopher P
Customer Reviews for Santa Maria Business Park
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It's a safe place with a very reasonable price, 100/00 recommended.
Arturo C | Overall ExperienceVery friendly staff.
Joseph ANone
Gil GI reserved a trailer at uhaul and they called 10 minutes before it was time for me to pick up, to let me know the trailer is 1-2 hours late. They said they would call me when the trailer got there, but they didn't. I called more than 2 hours later and they still didn't have it. They said there was the same trailer close by at another uhaul and that they could transfer it so I said ok. I get to the other uhaul and the 2 people there were rude, incompetent, and unprofessional. The trailer that was offered there was not the trailer I previously reserved and it cost more. The store place was unorganized, picking up the trailer took excessively long due to none of their computers or tablets working. The trailer was dirty before I got it and they kept rudely hounding me about sweeping and parking it properly when I bring it back. I offered some assistance and because they are too old and not strong/healthy enough, they assumed that because they could not do it, so neither could I. The only time they were kind to me was when I dropped off the trailer and the old guy was happy he didn’t have to do anything.
Phillip CTook over 30 min to get me checked out after I had already checked in. Operators were very Nice!
Derrick OVery informative and friendly
Mavi AI dropped the van off and the man said “we’ve been waiting on you! (I was there at 11am and didn’t need to be there until 3:00 pm). I advised the woman that I received the van on empty and I’m returning it with more than a 1/4 of a tank. She said “you don’t get brownie points for that!” It was an odd exchange.
Sharon LAttendants were exceptionally helpful!
Tim BSorry, but UHaul policy of making me pay $7.50/gallon for gas I didn't replenish is a crock of...Long ass day of packing, driving, unloading AND making sure I'm there by 5pm. It's just an unacceptable policy for a successful company like UHaul.
Gaynor DWell maintained trailer, good customer hours and a clean facility.
Robert VThe owners are very nice, accommodating and knowledgeable. Will definitely use their services again.
mary mDave and CC were great. Will definitely use this location again.
Oscar Pit was closed when we returned the truck. there was no one to talk to so we guessed were to leave the truck but it turned out ok because the email I received indicated all was well.
MICHAEL DThe windshield was filthy. Like it had been sitting for months. You coul d not see out of it. Fortunately there was fluid in the washer and the wipers weren’t too bad. I stopped at a gas station and cleaned them.
Tim CFriday and helpful
Luara CThey’re the best and so friendly and very clean
Gregary JVery cuertious will recommend
Steve LDo not rent vehicles out that has a blown tire and one that’s very low on air. It’s a safety issue. When driving from Santa Maria we got pulled by a police offer in Barstow letting us know that we had a blown tire on the inside passenger side. As well as the other side but that one was just low on air. We had terrible gas mileage because of this issue but the safety was more concerning.
Chris PCC and David were great, best location in Santa Maria
CECILIA TVery nice folks
alejandro pVery friendly and knowledgeable. They are always a pleasure to work with.
Edward JDefinitely coming back next month when we move . Excellent service and friendly , professional staff. Thank you.
Jefre MI had a wonderful experience.
Javier Cyou did great very friendly and helpful employees
paul pThank you for your support during this hectic move. Truly appreciate the flexibility. Keep up the great work.
Omar SVehicle was leaking gasoline. When parked, there was always a wet (gasoline) spot beneath the fuel tank and a drop hanging on the bottom of the gas tank. With gas over $6/gal., that's as troubling as the environmental and safety hazards posed. Also, the "check engine light" was on the entire time I was using the truck, making me think I might end up on the side of the highway at any moment. Neither of these things built my confidence in U-Haul.
Walter CI did have to sweep out the trailer before loading but that's it. People we're fantastic
Timothy JNothing in particular
Jane AGreat management and easy to deal with. Would highly recommend..
Jose M | Overall ExperienceN/A
Phillip FExcellent service, outstanding employees. Will definitely rent from this facility again.
CECILIA THaving break adapters could help and a little more instruction in coupling and un- coupling
Lynda MThe truck had 3/4 tank of gas ,which I took a picture of including mileage. The truck was covered in dirt , had to wash all the Windows before pulling out of the rental yard. The check engine light was on. Brought up both of these concerns to the rental yard with a basic shrug of their shoulders . Drove the truck 13 miles, put gas in it. Which was a bit more gas than it started with . When I checked my invoice i was charged for gas . Now I have to take my time & my gas to drive to the rental yard & dispute charges. Very unprofessional and disappointing experience. Will definitely not recommend this rental yard that does not take pride in their business.
GARY Cwhen returning the trailer it was a bit difficult to back it into the parking spot, due to obstacles in the way (a pickup truck along the north row of bays and uhaul trucks on the corner)
William GThe windshield had probably 2 layers of dirt and dust caked on it - I could barely see out of it and had to improvise to clean an area to see out of by hand because I did not trust that I could use the windshield wipers and not make it worse; the front passenger tire was low when I picked up the truck and the slow leak got worse while driving so after the truck was loaded I had to call a towing service to put air in the tire and while I was driving back to the Uhaul yard to dropoff, the check engine light came on. So aside from the truck being ABSOLUTELY FILTHY INSIDE AND OUT, which says A LOT about the company, it was FAR from "well maintained" and THAT is why I won't use or recommend Uhaul again.
tracey tExcellent customer service with a personal touch.
Jeremy PGreat customer service from the staff
joseph lWe ordered a trailer to pick up in Agoura Hills CA, not 120 miles away in Santa Maria
Alex CThis location closes at 3:00 but worked with my brother for a late drop off and just told him where to park and drop the keys. I would just say that maybe that information should be known because it was really convenient but people might not want to use this location without knowing that because 3 is pretty early to close.
Darrin KVery friendly managers. Nice facility
Wayne S | Overall ExperienceY’all could lower the cost of a 6x12. Honestly? The price was $1000 over than what I would have spent in Texas. Beyond ridiculous! Texas was charging $246.
Danielle TEven though it was after hours the woman attendant came out and assisted me with check in. Very friendly!
JEREMY SGive the customer a written, signed contract, forget the phone image contract, when you need to show the cop your contract, that's when you have no phone signal. When I discovered an error on my electronic contract, no one would fix it. I had bought extra days that did not get put on my contract... that is the contract I did not receive from the dealer. UHaul started calling for their truck 2days early. I cancelled the remainder of my hotel, and finished my job early to accommodate them. The UHaul assistance lady would call me and her phone number was assigned to a Los Angeles elevator company so I would not return the calls, I did not know it was really UHaul. Something is wrong there. She might have been calling from her other employer's phone.
Patrick BVery friendly staff excellent conditions equipment we will definitely be back
David HI enjoyed the customer service very pleasant n nice I will recommend all my family n friends thank you
Dolores AStaff were AMAZING and very helpful!!
Robin PVery nice people
RODNEY CVery friendly and helpful.
Jeffrey MTrailer was dirty and lights did not work
larry nCC the office manager was very professional and polite. I would recommend this U-HAUL facility. Thank you. Robert
Robert B | Overall ExperienceExcellent help and directions home from the couple working there. Really helped me out a lot!
michael iNothing everyone and everything was perfect
Anthony MYou could have allowed me to drop the truck off in Goodyear AZ (one way) for the same price of having to drive it back to California .. other than that, was great thanks team uhaul SM
ysidro aVery easy to pick and drop off.
James SI had dropped off the truck around 4pm and the facility was closed. Didn't know where to leave the 26ft truck. I left the truck in front of office and left message. Went by later to check on truck and it was taken care of. It was all good.
Michael CTruck headed a good vaccume. Other than that, all was good.
Jeromy MHave all other dealers follow the Santa Maria model of customer service.
Jose M