Customer Reviews for Santa Maria Business Park
(U-Haul Neighborhood Dealer)

592 reviews

545 W Betteravia Rd   Santa Maria, CA 93455
(W Of Broadway C/S Thornburg)

(805) 614-0363

Hours

  • Mon–Fri
    8 am–3 pm
  • Saturday
    8 am–12 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/26/2022: Closed
  • 1/7/2023: Closed

Services at this Location:

Contact Us

(805) 614-0363

545 W Betteravia Rd
Santa Maria, CA 93455
(W Of Broadway C/S Thornburg)

Services at this Location:

Hours

  • Mon–Fri
    8 am–3 pm
  • Saturday
    8 am–12 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/26/2022: Closed
  • 1/7/2023: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Do not rent vehicles out that has a blown tire and one that's very low on air. It's a safety issue. When driving from Santa Maria we got pulled by a police offer in Barstow letting us know that we had a blown tire on the inside passenger side. As well as the other side but that one was just low on air. We had terrible gas mileage because of this issue but the safety was more concerning.

Chris P. 
Rating:
5.0

Customer did not leave a comment.

Ted M. 
Rating:
5.0

Customer did not leave a comment.

Lori H. 
Rating:
5.0

CC and David were great, best location in Santa Maria

CECILIA T. 
Rating:
5.0

Customer did not leave a comment.

Thomas F. 
Rating:
5.0

Very nice folks

alejandro P. 
Rating:
5.0

Very friendly and knowledgeable. They are always a pleasure to work with.

Edward J. 
Rating:
4.0

Customer did not leave a comment.

Dirk H. 
Rating:
5.0

Customer did not leave a comment.

Jose O. 
Rating:
5.0

Definitely coming back next month when we move . Excellent service and friendly , professional staff. Thank you.

Jefre M. 
Rating:
5.0

Customer did not leave a comment.

Cynthia M. 
Rating:
5.0

I had a wonderful experience.

Javier C. 
Rating:
5.0

Customer did not leave a comment.

David E. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

Andrew E. 
Rating:
5.0

you did great very friendly and helpful employees

paul P. 
Rating:
5.0

Thank you for your support during this hectic move. Truly appreciate the flexibility. Keep up the great work.

Omar S. 
Rating:
3.0

Vehicle was leaking gasoline. When parked, there was always a wet (gasoline) spot beneath the fuel tank and a drop hanging on the bottom of the gas tank. With gas over $6/gal., that's as troubling as the environmental and safety hazards posed. Also, the "check engine light" was on the entire time I was using the truck, making me think I might end up on the side of the highway at any moment. Neither of these things built my confidence in U-Haul.

Walter C. 
Rating:
4.0

I did have to sweep out the trailer before loading but that's it. People we're fantastic

Timothy J. 
Rating:
5.0

Customer did not leave a comment.

Vanessa S. 
Rating:
5.0

Customer did not leave a comment.

Mike M. 
Rating:
5.0

Nothing in particular

Jane A. 
Rating:
5.0

Customer did not leave a comment.

Nima A. 
Rating:
5.0

N/A

Phillip F. 
Rating:
5.0

Excellent service, outstanding employees. Will definitely rent from this facility again.

CECILIA T. 
Rating:
5.0

Customer did not leave a comment.

William Y. 
Rating:
3.0

Customer did not leave a comment.

Reyna G. 
Rating:
5.0

Customer did not leave a comment.

JOHN WILLIAM D. 
Rating:
3.0

Having break adapters could help and a little more instruction in coupling and un- coupling

Lynda M. 
Rating:
1.0

The truck had 3/4 tank of gas ,which I took a picture of including mileage. The truck was covered in dirt , had to wash all the Windows before pulling out of the rental yard. The check engine light was on. Brought up both of these concerns to the rental yard with a basic shrug of their shoulders . Drove the truck 13 miles, put gas in it. Which was a bit more gas than it started with . When I checked my invoice i was charged for gas . Now I have to take my time & my gas to drive to the rental yard & dispute charges. Very unprofessional and disappointing experience. Will definitely not recommend this rental yard that does not take pride in their business.

GARY C. 
Rating:
5.0

Customer did not leave a comment.

Norman A. 
Rating:
4.0

Customer did not leave a comment.

GEOFFREY V. 
Rating:
4.0

when returning the trailer it was a bit difficult to back it into the parking spot, due to obstacles in the way (a pickup truck along the north row of bays and uhaul trucks on the corner)

William G. 
Rating:
2.0

The windshield had probably 2 layers of dirt and dust caked on it - I could barely see out of it and had to improvise to clean an area to see out of by hand because I did not trust that I could use the windshield wipers and not make it worse; the front passenger tire was low when I picked up the truck and the slow leak got worse while driving so after the truck was loaded I had to call a towing service to put air in the tire and while I was driving back to the Uhaul yard to dropoff, the check engine light came on. So aside from the truck being ABSOLUTELY FILTHY INSIDE AND OUT, which says A LOT about the company, it was FAR from "well maintained" and THAT is why I won't use or recommend Uhaul again.

tracey T. 
Rating:
1.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Excellent customer service with a personal touch.

Jeremy P. 
Rating:
4.0

Customer did not leave a comment.

SUSAN F. 
Rating:
5.0

Great customer service from the staff

joseph L. 
Rating:
5.0

Customer did not leave a comment.

Josephine C. 
Rating:
3.0

Customer did not leave a comment.

Steven A. 
Rating:
3.0

Customer did not leave a comment.

Donovan B. 
Rating:
3.0

We ordered a trailer to pick up in Agoura Hills CA, not 120 miles away in Santa Maria

Alex C. 
Rating:
5.0

This location closes at 3:00 but worked with my brother for a late drop off and just told him where to park and drop the keys. I would just say that maybe that information should be known because it was really convenient but people might not want to use this location without knowing that because 3 is pretty early to close.

Darrin K. 
Rating:
5.0

Y'all could lower the cost of a 6x12. Honestly? The price was $1000 over than what I would have spent in Texas. Beyond ridiculous! Texas was charging $246.

Danielle T. 
Rating:
5.0

Even though it was after hours the woman attendant came out and assisted me with check in. Very friendly!

JEREMY S. 
Rating:
2.0

Give the customer a written, signed contract, forget the phone image contract, when you need to show the cop your contract, that's when you have no phone signal. When I discovered an error on my electronic contract, no one would fix it. I had bought extra days that did not get put on my contract... that is the contract I did not receive from the dealer. UHaul started calling for their truck 2days early. I cancelled the remainder of my hotel, and finished my job early to accommodate them. The UHaul assistance lady would call me and her phone number was assigned to a Los Angeles elevator company so I would not return the calls, I did not know it was really UHaul. Something is wrong there. She might have been calling from her other employer's phone.

Patrick B. 
Rating:
5.0

Very friendly staff excellent conditions equipment we will definitely be back

David H. 
Rating:
5.0

Customer did not leave a comment.

Jackie G. 
Rating:
5.0

Customer did not leave a comment.

CARLOS T. 
Rating:
5.0

I enjoyed the customer service very pleasant n nice I will recommend all my family n friends thank you

Dolores A. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
4.0

Staff were AMAZING and very helpful!!

Robin P. 
Rating:
5.0

Very nice people

RODNEY C. 
Rating:
5.0

Very friendly and helpful.

Jeffrey M. 
Rating:
3.0

Trailer was dirty and lights did not work

larry N. 
Rating:
5.0

Customer did not leave a comment.

Greg G. 
Rating:
5.0

Excellent help and directions home from the couple working there. Really helped me out a lot!

michael I. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Nothing everyone and everything was perfect

Anthony M. 
Rating:
5.0

You could have allowed me to drop the truck off in Goodyear AZ (one way) for the same price of having to drive it back to California .. other than that, was great thanks team uhaul SM

ysidro A. 
Rating:
5.0

Very easy to pick and drop off.

James S. 
Rating:
4.0

I had dropped off the truck around 4pm and the facility was closed. Didn't know where to leave the 26ft truck. I left the truck in front of office and left message. Went by later to check on truck and it was taken care of. It was all good.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Wayne F. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Truck headed a good vaccume. Other than that, all was good.

Jeromy M. 
Rating:
5.0

Customer did not leave a comment.

Danny M. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Have all other dealers follow the Santa Maria model of customer service.

Jose M. 
Rating:
4.0

Customer did not leave a comment.

Stewart C. 
Rating:
3.0

I had to drive to 30 miles to Santa Maria to pick up the trailer because there were no trailers closer to get.

dorothy P. 
Rating:
5.0

Customer did not leave a comment.

Patrick D. 
Rating:
3.0

I still have not recieved a credit on my account as per the deposit I gave far exceeded the cost and fees of the rental and my account should have been credited the day my rental had been returned. Please fix this problem dl5onmee

CHAIRLEAN M. 
Rating:
4.0

Customer did not leave a comment.

Consuelo S. 
Rating:
5.0

THANK YOU FOR AN AWESOME USE.

candice L. 
Rating:
5.0

Thank you for being so friendly and helpful!!!

griffan C. 
Rating:
4.0

Customer did not leave a comment.

Devon M. 
Rating:
5.0

Customer did not leave a comment.

Peter D. 
Rating:
5.0

Very friendly staff

Robert B. 
Rating:
5.0

Nothing

Kenneth C. 
Rating:
3.0

I chose the Mobil pickup and drop off option. Definitely not what I expected! No cell reception for AT&T at location and needed to drive down the block to login. Once I was logged in I still had to get the keys from inside the store. I was expecting to enter a code on a lockbox location on the truck rental. When I returned the truck I took pictures of the fuel and mileage so I could upload them when I closed out the rental. No option on Uhaul app to upload pictures of truck. I couldn't return the truck through the app and the store was closed at the time. I resorted to calling customer service and waited on hold for 20 minutes before I could let someone know the truck was returned before the end of my contract. Mobile pickup and drop off option needs serious improvements!

Emmett W. 
Rating:
2.0

Rental truck was in Empty when I picked it up. I was given a $28 credit if I returned the truck at a qtr tank, which I did. Problem is I spent nearly $40 to get to a qtr tank, more than what I should have. Location didn't have any of the equipment I was supposed to get so I had to go To a second location using more gas. I will not use UHual again in the future

robert L. 
Rating:
5.0

Very helpful

Jesse M. 
Rating:
5.0

Customer did not leave a comment.

Yolanda M. 
Rating:
5.0

Customer did not leave a comment.

Jeffery N. 
Rating:
4.0

Nice people to work with at this location.

Wayne S. 
Rating:
5.0

Outstanding and extremely friendly service!!

Charles M. 
Rating:
4.0

Customer did not leave a comment.

Joanne G. 
Rating:
5.0

Customer did not leave a comment.

Ezequiel M. 
Rating:
3.0

Lights were checked by U-haul Management on pickup, told us it was working, checked one hour later after store had closed for weekend and lights were not working. Notified dealer upon return in Southern California, hopefully no one had the same problem. No fun driving LA freeways without all lights, and turning signals working.

Melissa M. 
Rating:
3.0

If you rent a dollar and furniture pads they should be in the truck. Then you should be issued refund like told it would be. It's only $20 but I should have not been charged for something I didn't get.

Andy C. 
Rating:
5.0

Very easy and efficient. Will use this location again

gary B. 
Rating:
1.0

I was told to pick up my trailer at this location on Sunday at 9:00am however they are closed on Sundays!!! Fortunately the owners live on the property and after 30 minutes they were able to get our trailer rented.

GARY M. 
Rating:
5.0

friendly and courteous service provided throughout my experience with this location. I would definitely rent from this place again and tell friends and family of the professionalism that was provided.

BENNY S. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

n/a

LA E. 
Rating:
4.0

Make sure all rental items are in vehicle when possible I asked for dolly and blankets and they were not in truck I had to contact customer service to resolve issue Customer service did a good job but still an unnecessary hassle

Charles H. 
Rating:
5.0

great service and people are kind, Thanks!

LA Equipment S. 
Rating:
5.0

Was ready to go when I arrived. very helpful unloading trailer. thank you

humberto S. 
Rating:
1.0

The location was hard to find. The representative poorly guided me to parking the truck in a specific space that she wanted, not what was most convenient for me, because she said "she couldn't drive those things well." Any U-Haul employee should be able to. Furthermore, she overcharged me for gas reporting that it was at half a tank, when it was at 3/4 of a tank. I feel ripped off! Will never use U-Haul again!

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
No reviews have been submitted for this location.

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