Maintenance notes requiring oil change needed and low windshield washer fluid. Van could have been cleaner.
Stephen F
Customer Reviews for Santelli Automotive LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I called today to ask why I was charged a "flat tax." I was told that the field manager would get back to me but have not heard anything.
Kathleen MGreat customer service.
robert kSantini is profesional
Joaquin AVery informative. Answered all questions
STEVE Fnull
JONATHAN OPer mileage rates are completely out of line. You can improve by lowering rates. Completely unfair.
ANGELO PThe equipment was ready and available when it was promised. Equipment was clean. Charges an estimated costs were as originally described. As was the final bill. Service with a smile.
Charles Fnull
Carla MEverything was convenient and eady
Lynn DProfessional safe and emsamble
Joaquin Anull
Timothy KThe owner of the store was proactive and very helpful.
BENJAMIN HOutstanding all around! Thanks
Gregg LNothing to improve, everything was great. Very friendly people and professional atmosphere. Reservation/pickup/drop off was a breeze!
Brenda GOriginally I was supposed to pick up at Bound Brook, NJ. To our surprise, when we arrived, they sent me a text message telling me to pick up at Plainfield! When we talked to the person in charge they moved us to a closer location in Bridgewater, still further than Bound Brook, which represented 15 more miles added to the rental = $30!!! Although we got a better rate for the inconvenience, we still had to pay more than what was originally planned + all the aggravation of driving and calling at the same time to fix the situation. We were very frustrated and disappointed!
Vanessa Bnull
Carla MVery accommodating and easy to work with
Peter SFriendly staff, straightforward instructions. Would recommend.
Christina MVery accommodating and easy to work with
Peter SProfessional safe and emsamble
Joaquin AEverything was convenient and eady
eric dOutstanding all around! Thanks
Gregg LFantastic people~
DIANA TOriginally I was supposed to pick up at Bound Brook, NJ. To our surprise, when we arrived, they sent me a text message telling me to pick up at Plainfield! When we talked to the person in charge they moved us to a closer location in Bridgewater, still further than Bound Brook, which represented 15 more miles added to the rental = $30!!! Although we got a better rate for the inconvenience, we still had to pay more than what was originally planned + all the aggravation of driving and calling at the same time to fix the situation. We were very frustrated and disappointed!
Vanessa BPer mileage rates are completely out of line. You can improve by lowering rates. Completely unfair.
ANGELO PNothing to improve, everything was great. Very friendly people and professional atmosphere. Reservation/pickup/drop off was a breeze!
Joseph GThe owner of the store was proactive and very helpful.
Benjamin HThe equipment was ready and available when it was promised. Equipment was clean. Charges an estimated costs were as originally described. As was the final bill. Service with a smile.
Charles FEverything was great!
MICHAEL RI would rate the service a 10 out of 10. Can’t suggest an area of that can be improved.
MARK GFriendly service and everything was explained!
Carl SNot anything at this time
ALJALIL WThis place and the people are fantastic. I’ve used them in the past and I will not use anyone else.
Douglas TAppreciate all the help! Thank you
JAMES HNot only was the representative friendly and helpful but he was also knowledgeable and made the process easy and convenient
David MOffice hours were in effect but no one was there. I came to drop off the truck at 8 even though the office was supposed to be open at 7:30 on Thursday Dec 26,2024. Not good.
Ziad EThere is nothing to improve. Amazing customer service. Quick and easy process for pick up and drop off.
Elise ZNothing, it was fine
JOHN NEverything was great!
Louis RIt was such a pleasure at this location! I’ve rented uhauls from other locations but this one was the best!
Denise BDropped on Sunday
Hitesh MThis location the staff is always friendly and helps me out fast. this is my second time using him.
Denine TNo one answered the phone. when I called. when I got there no one was in office even though it said they didn’t close till 3:30 then the next day I got charged and when I called and asked why they said because the blankets weren’t folded. Even though that’s how I received them
JOHN SWas at the pickup location 30 min before schedule but I couldn't checkin online because of an error message.Took me another 30 min to get a customer service representative to help me finally checkin.
Dennis RVery fast service
Jeremias SSpeed limiter is trash when trying to negotiate highways.
Alan DEverything seemed very good
Teja PEasy, friendly service that start to finish in a few minutes. I highly recommend using this location for U-Haul rentals.
Joshua RGreat owner, friendly and professional.
Jason PVery nice team at this location.
Amanda Mwell done
Robert WNothing
Len RAll went smoothly, pick and drop off. Van was clean and ran great. Customer service was great, answered all questions and made the job easy. Highly recommend Santelli Automotive.
Steve BBert has good customer service
Joseph Avehicle received was unclean and unsafe
THOMAS RSantillis is always a great place to rent from. Very friendly, and never any issues
VINCENT CWould have been 5 stars but I packed what I had in my car into the truck to find out the battery was dead. They were very helpful and got me a new one quickly. It was a pain to move some of the heavy stuff to a new truck but still the service was great.
Niall TThe sales person was very friendly nice.
Meiru W*Borat voice* Very nice
Zacchaeus AGreat job totally recommend them
JEFF D