Customer did not leave a comment.ZACHARYA D.
Customer Reviews for Saratoga Self Storage Company
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The guy gave false information. Literally told me that I could drop off anywhere and then sent a follow up email stating things we discussedâ€¦.. none of what was in the email was ever discussed! You should review cameras to see this!SUZANNELORA G.
Excellent customer service. Smooth transaction.Ralph C.
Customer did not leave a comment.MICHAELE C.
Everything was great and went smoothly. The customer service was 5 star concierge. I recommend THIS location far and above any other. Thanks much!MARK R.
The computer was rebooting when I arrived, so the employee could not verify my rental. The gentleman on duty was very helpful and was able to call someone to ensure that I would be able to obtain the rental.Kristen L.
Customer did not leave a comment.Michael F.
Very Happy with EverythingAllen P.
The site and management there were great. U-haul was not. The site did not receive my dolly request until I was picking up the truck - there were no dollies on site.the online system had increased reservation requirements that were unable to be completed by the system on site. And the additional confusion and time was not enjoyable.dawn H.
Give us a map of routes that trucks can ride. I spent hrs host wasting gas a and millibar because I could not ride on the parkway. No one I called was able to help. It was terrible and expensive. Doubled the Mileage.. made the entire experience bad. Then no one at u haul has anything to offer but. Oh no you can't do this and that. You should mandate people have a commercial lic to drive the truck. This way it's clear.. .crystal G.
Customer did not leave a comment.Brian B.
Very easy to reserve, pick up and return. Overall a very pleasant experience. We will definitely be back next time we need a truck!Lois V.
Website comment (not the rental site): add-on items like dollies need to have an inventory flag just like boxes and other consumables. This location didn't have the dolly that I'd requested, but I had no way of knowing that until I reached the location. The refund was processed, but it took the location owner calling to do that. Seems extremely inefficient and needlessly frustrating.Benjamin B.
Overall horrible from beginning to the END I wouldn't recommend UHAUL to my worst enemy . It was a horrible experienceCathy L.
Admin issuesRahul J.
Customer did not leave a comment.Shane S.
Customer did not leave a comment.JoAnn F.
Dropped off truck on weekend had no contact with anyone. Nothing to rate.William M.
Customer did not leave a comment.Sandra H.
Customer did not leave a comment.JODIE J.
Customer did not leave a comment.Janis L.
There was no one in the office when I showed up at 3:00 PM, though the office was opened until 4:00. I called the office number but had to wait outside until nearly 4:00 PM before some one showed up to check me out. Also, I requested to rent some furniture blankets only to have the attendant tell me they were locked in the room and he wasn't able to get them. He referred me to another uhaul station if I wanted the blankets. Finally, it was clear the truck had not been swept out. But at this point I was so disappointed with this location I just left.Andrew M.
Customer did not leave a comment.Carmine V.
The truck bed had not been swept out, so there was some dirt from a previous move or moves. Otherwise, it worked out great!Mark R.
Since this was not really a Uhaul facility, it was difficult to find and did not have a lot of space. The gentlemen working there was really nice but had no idea how to disconnect or lift the trailer since he didn't have a jack or a wheel cart like a Uhaul location would. I would not list this one for a trailer drop off.Daniel P.
Customer did not leave a comment.Terry G.
Super fast! Was expecting me and all paperwork was ready with a little input from me and that's it. Loved it.JILL A.
Tim H. was awesome! A very likable guy. We will definitely go to this specific location if we need anything in the future!Sarah B.
Customer did not leave a comment.Virginia R.
Great customer service ! ThanksVIVIANA HANSEN M.
Next time someone registers for a set of furniture pads, PLEASE have them in the truck. I got to my destination and had none of the pads that were on my original registration. Apparently when I checked in, either the guy who rented me the truck or UHaul's system removed these. VERY frustrating. If there were another place to rent trucks, I would use them in a heartbeat. EVERY time I've rented a UHaul there has been some issue. It is seriously ridiculous and would be downright comical if it weren't so freaking aggravating.Daniel M.
Customer did not leave a comment.EMILY R.
Customer did not leave a comment.Kenneth C.
I had reserved online requesting a truck, a dolly, and 2 dozen furniture pads. When I asked about the pads he didn't even look at me as he chuckled abs said "oh I don't have those." He had zero intention of helping me figure this out, his only response was to suggest I head over to the other Uhaul. I asked that he call over there and see if they had the pads. I watched him call and his side of the conversation was "OK she'll be over" and when he got off the phone he said to me that they had 5. I had requested 2 dozen! When I got to the other place the manager looked at me and said he had zero. When one guy came out from the back he said he had told the man where I started that they didn't have any, don't send me over! The truck also smelled as if someone had just smoked a cigarette in it. It also needed gas right off the bat.Rebecca S.
Customer did not leave a comment.john L.
Customer did not leave a comment.Lawrence G.
Customer did not leave a comment.Chelsea M.
Customer did not leave a comment.david D.
Customer did not leave a comment.KEVIN B.
not much!!!!!! was extremely quick and easy!!!!!didnt have to call ahead....just stopped in , gave all my info and $ and out the door!!!!!! DEFINITELY the cleanest and nicest UHaul ive EVER rented!!!!!!!! 5stars!!!!JACKELYN G.
Truck cab was dirty and had melted candy on the seat. The back of the truck was not swept out, there were pieces of broken glass, nails and pay stubs through out the back. Truck came from Saratoga.CATHY J.
Customer did not leave a comment.ERICA O.
Customer did not leave a comment.Stephen W.
Tim at Saratoga did a great job of handling a problem that came up when I misplaced the key to the cargo van.victor L.
Customer did not leave a comment.SCOTT C.
The staff at Saratoga Self Storage Company greeted us with a smile and were very helpful in meeting our needs. They did a great job!TIMOTHY S.
Jeanie the manager is a very sweet amazing person. She let me know everything possible that I needed to know about the equipment! I would highly recommend this place as a pick up and/or drop off location! We will be referring this location to all friends and family members! And thank you very much to Ralph her afm for helping do what he did for my family! He is such a sweet gentleman!JEANIE G.
Customer did not leave a comment.PATRICK Y.
Have someone there at 8 when the store is supposed to be open. I waited for over 2 hours before I was able to get my truck.Paul D.
Customer did not leave a comment.ALP D.
Customer did not leave a comment.ASHLEY M.
Improve nothing your staff at this location are great. The woman working at the time was very nice and friendly!JOSHUA G.
open new store in Latham, NYJOHN L.
Customer did not leave a comment.Ben C.
Great service. Honest people.AYODELE S.
Customer did not leave a comment.RONALD P.
Equipment was clean and well maintained. Renting was fast and easy.JOESPH B.
Customer did not leave a comment.Curtis P.
Jeanie is an excellent customer service representative!! When ever I need a truck rental I will always deal with her!! 110%!! She is amazing and goes well above and beyond for customersELENA D.
Customer did not leave a comment.JAY E.
Customer did not leave a comment.SARAH P.
Customer did not leave a comment.Nancy R.
Excellent experience overall. Jeanie, the manager, was extremely courteous and very helpful. Will be using this business again in the near future.HENRY C.
Customer did not leave a comment.FREDERICK G.
It was a very busy day and I still did not feel ignored. I really liked the express checkout onlineMargaret S.
Customer did not leave a comment.ANDREW B.
Customer did not leave a comment.BARBARA N.
Customer did not leave a comment.Noreen B.
Customer did not leave a comment.ALEXANDRA A.
Great customer serviceSONJA A.
Customer did not leave a comment.JAMES R.
I rented a $20 van and it ended up being $90+ dollars for one day. Also two days later and money is still held on my accountBRIAN L.
POSSESSING MORE INFORMATION FOR CLIENT USE SUCH AS PROPER DIRECTIONS. NOT THREATENING TO THROW ME OUT OF THE BUILDING. NOT LYING ABOUT THE AVAILABILITY OF VEHICLESMARIBEL C.
Customer did not leave a comment.Mark H.
Your business could improve by giving the attendant better software training.Blane C.
Nothing the girls at this location are the best did a great job.Noel P.
Your prices are too high for a long distance move. I probably won't rent again for that reason.SANDRA R.
Customer did not leave a comment.DAWN W.
Loved the fact that the tank was full of gas! Made it so much easier. These folks were VERY accommodating, will use them without hesitation if my regular provider does not have what I need. Thank you.Gary K.
The clerk had a hard time with the less than intuitive U-haul software -- not his fault; recommend the software be improved to make it more user-friendly.Scott S.
Customer did not leave a comment.david E.
Customer did not leave a comment.Mark B.
When done with this vehicle and was sweeped clean ,we still recieved a phone call about being charged for a cleaning fee that was more then the rental charge.The rental was for 3 hours and 13 miles ,paid 48 dollars and was threatened to be charges 25 more because it wasn't wiped down.In the end manager took care of it and was only following the procedures but I still will not use this company againWILLIAM H.
Jeannie was extremely helpful and went above and beyond in customer service! I would highly recommend her!TOM B.
Customer did not leave a comment.Minhye P.
Customer did not leave a comment.EVAN J.