Customer Reviews for Sargs Mini Mart 3
(U-Haul Neighborhood Dealer)

Rating:

1.0

We were scheduled to pickup our 20' U-haul at 7 am. from Sioux City IA. The store sign said they open at 6 am the sign was lit up OPEN no one was to be found. 7:24 am someone came and opened the store. We had people at our home to help at 8 am. (When I did talk with a supervisor Sunday she didn't believe me and it was very obvious. She said we could go back and listen to our tape recordings...as she said our appointment was for 7:40am ..I do have the confirmation showing I had a pickup time of 7am.... I did ask for the tape to be reviewed.) We didn't get finished at Uhaul until almost 8:30 am. (This is my fifth truck and fourth trailer we have rented from uhaul and it rarely took over 15-20 minutes to do it all). 4 of our help had to leave when we got there at about 9 am. The gentleman that helped us was kind but had to call for help about,4+ times before we were finished. We had to go back to pickup our U-haul Toy Trailer in the afternoon because it would not be there until after 12:30 pm... which was fine. I asked if it would take that long when we came back and was told no as we were already in the system. When we went back to U-haul as they started the paperwork we asked if we could start hooking up the trailer to save time while he was doing the paperwork which we were told yes. My husband had it almost hooked up and the guy came running out... "No no no not this trailer." We knew it was because to assure a smooth rental we went and checked out the trailers in Ladysmith WI months in advance where we were to return it to. We showed him our reservation on my phone which was the "TOY HAULER.". He had a different reservation?? Finally the U-haul guy called his boss again. We were able to get the toy hauler as that was our reservation. As my husband was trying to finishing hooking the trailer up he realized the pin was crooked/bent and didn't work. The boss said he'd come down to fix it. We were also told it would be thoroughly documented so there would not be a question and we would not be charged for it. We had been there far too long and was supposed to pickup something we had ordered elsewhere so my daughter and I left to do that while the boss was coming to fix it. When the guy got there he didn't have anything to fix it with so he helped jimmyrig it to "make it work"??? (Going all the way to Ladysmith WI.). We again were assured it'd all be thoroughly documented so we would not have a problem when we returned the truck and was told we would not be charged for it since it was that way when we picked up the trailer. We completed our loading Saturday night and was ready to leave for our trip at 6 am Sunday morning. We woke up Sunday morning to a low tire on the trailer so we put air in it to see if that was the problem?? We realized the tire had a problem more than airing the tire could help. We called the U-haul help number. After a while a guy came out to put a new tire on. At this point all our help in Ladysmith WI realize we would not be back to unload it into our storage unit very late that night/morning due to the late start. We tried to make arrangements with others to possibly help unload on Monday night but no avail. Due to the late night when we'd be driving due to the tire problem we had to reroute our trip and go through Lacrosse WI for safer travel that late at night which added extra miles as well. (Plus having to make an extra trip from Lawton IA back and forth into Sioux City again in the afternoon to pickup the trailer added extra miles as well.). (We were charged for "31" extra miles after dropping both truck and trailer in Ladysmith...also Ladysmith U-haul said nothing was documented at all!!!) Sunday afternoon as my husband was driving I called the 1-800 #.to talk with a supervisor about our whole experience. I was transferred 4 times and disconnected once. Finally I was able to speak with a "supervisor" I explained the whole experience. I paid for an additional day for the U-haul and trailer already (at the Sioux City IA location) due to the distance before this happened which I paid for. When I was speaking to the supervisor I explained everything and also explained due to the tire problem slowing everything down the help we had to unload our U-haul wasn't able to help since we'd be getting to town around 1 am and none of them would be around to help in Monday due to their jobs. I asked for an additional free day with our U-haul truck and trailer since this was not due to anything we did. After a discussion she agreed and said she put that all in notes and make sure we didn't get charged for it. She also agree due to all our problems we had from the very beginning til the end that we should be compensated. (She also said sometimes these other U-haul dealers at locations were not the best .... I did say not to be rude that's not my problem as U-haul hired them to represent them.) She is going to have a upper supervisor contact me to work compensation out. She said they have 72 hours to contact me. I'm hoping to hear from them today!!! We went to ACE Hardware in Ladysmith WI to return our truck and trailer rental Tuesday as soon as we were able to (we knew we for sure had until Wednesday since the supervisor Sunday night agreed to that at no charge...(Please listen to the recorded phone conversation we had) if you would please go back and listen to the recording of our conversation) Ladysmith U-haul at ACE Hardware were very helpful and professional. My husband told them about all the issues and about the bent pin in the trailer that we were told would be documented thoroughly so we would not be charged... NOTHING WAS DOCUMENTED AT ALL!!! PLUS...they said we owed for an additional day since it was Tuesday night...even though Uhaul Sunday said she'd document an additional FREE day til Wednesday for both truck and trailer PLUS they charged us for an additional 31 miles over our limit. SERIOUSLY!! The last thing we wanted to do was go out of our way through Lacrosse instead of straight to Ladysmith but due to it being so late that we were traveling we felt it was much safer to go that way Incase anything happened. I do not feel we should have been changed for the extra miles plus extra day for truck and trailer "free" was already agree upon on Sunday yet I had to pay that as well..I feel we should be refunded for both truck and trailer for the extra miles, extra day, and extra gas plus be compensated for the extra gas we had to put in to go through lacrosse instead due to the late hours as well as we need to be compensated for our time and having to go out of our way. Please contact me. You have all our information. Thank you.

Rating:

2.0

The guy had no idea how to hook up a trailer except that it went on the ball on the truck. I also had to pay a fortune for a box truck that i didnt need. I never even opened it let alone haul anything. Also the dam thing drank gas faster than anything I’ve driven.