Customer Reviews for Sartis Moving Supplies
(U-Haul Neighborhood Dealer)

560 reviews

5837 Truck Village Dr   Mount Shasta, CA 96067

(530) 926-4378

Location Hours

  • Mon-Fri: 10 am - 2 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 5/14/2021: Closed

Services at this Location:

Contact Us

(530) 926-4378

5837 Truck Village Dr
Mount Shasta, CA 96067

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 2 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 5/14/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Dont wait till soneone is picking up the rental to authorize

Kelly D. 
Rating:
3.0

Customer did not leave a comment.

Nicole M. 
Rating:
2.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

no improvement is needed

Robert W. 
Rating:
3.0

phone app didn't work well for me. froze up and didn't let me finish the transaction. not sure if it was my phone or the location. website worked a little better.

jonathan G. 
Rating:
5.0

Customer did not leave a comment.

Scott E. 
Rating:
5.0

No need for improvements, transaction went flawlessly.

WILLIAM S. 
Rating:
3.0

Customer did not leave a comment.

LOIS MAE J. 
Rating:
5.0

Customer did not leave a comment.

Nicholas H. 
Rating:
5.0

Very easy, friendly and affordable.

Acacia W. 
Rating:
4.0

Customer did not leave a comment.

George K. 
Rating:
5.0

Customer did not leave a comment.

Mary S. 
Rating:
5.0

Check in and check out was surprisingly easy and efficient. Thank you.

Forrest L. 
Rating:
5.0

Customer did not leave a comment.

Charyn F. 
Rating:
5.0

Reece Sarti is a treasure! — Don't let him retire! 😬

Roland S. 
Rating:
2.0

The process of retrieving the keys to the truck is invasive. I shouldn't have to give two personal phone contacts for "the guy" employed to choose to call. He then calls one of my contacts and does not identify why he's calling. It's weird. Otherwise the truck was par.

Jessica T. 
Rating:
5.0

Coffee, cookies, & coco Good service, will be back the next time I need a trailer.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Kim L. 
Rating:
5.0

Customer did not leave a comment.

Vickie F. 
Rating:
5.0

You could sell tow balls, etc. so that customers don't need to go elsewhere to buy them when we don't have the right size.

Robert W. 
Rating:
1.0

Called and someone said they would there .. no one there

Mark R. 
Rating:
3.0

The female rep in Phoenix Arizona helped us check in on line. She was wonderful, above average, very helpful. Really doing her job.

William B. 
Rating:
4.0

Tell the customer to show up an hour early to the truck location area to complete the last step, Just in case they run into some problems.

Lamont J. 
Rating:
5.0

Customer did not leave a comment.

Kainoa F. 
Rating:
5.0

Great service

Janice Q. 
Rating:
2.0

Made a reservation for one location but got switch to another place called switch back to the original one the. filled out re do the online checking it said I was in wrong spot finally got to the right one and the gps location wouldn't work and I wasn't the only customers with that problem with that location and the online check in had to go down to a small corner on the lot to get anything

Brian C. 
Rating:
5.0

The service at my return place was fantastic and I wish to extend my gratitude for the owner there stepping up as he did. Thank you.

David M. 
Rating:
5.0

Stronger wifi.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Dale J. 
Rating:
5.0

All went very smooth, and they took care to calculate the mileage properly and charge us appropriately.

April M. 
Rating:
5.0

Customer did not leave a comment.

Ken D. 
Rating:
5.0

Customer did not leave a comment.

Dale J. 
Rating:
5.0

Best U-Haul around, friendly and treats people with respect even if they aren't experts on everything. Looks you in the eye. Good stuff, will be back.

RYAN A. 
Rating:
4.0

Customer did not leave a comment.

Rose A. 
Rating:
5.0

The man running the place was super friendly and helpful.

Terance F. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Great customer service and easy transaction!

Susan B. 
Rating:
5.0

Reese was so easy to work with and super accommodating!

Pandora K. 
Rating:
3.0

Returning online was confusing and recorded my 37 miles as 37000 and wanted to charge over 32000 to my account

Pamela P. 
Rating:
5.0

Wonderful very professional!

PAT B. 
Rating:
5.0

Reese is AMAZING!!! Uhaul's system is pretty funky, so it was so nice to know he had our back and fixed any issues that came up. THANK YOU!!!

Carly C. 
Rating:
5.0

It was good no problems like it that way

Robert R. 
Rating:
5.0

Some more time spent on getting familiar with the instruments, such as hand brake and release, gear shifting.

Maria V. 
Rating:
1.0

Terrible customer service had a problem the company told us oh well sorry.

Sierra G. 
Rating:
5.0

N/A

Richard K. 
Rating:
5.0

Worked with Sarti's UHaul twice. Great service.

Mike R. 
Rating:
5.0

Reese was great. Efficient, accurate and professional!!

Kurt H. 
Rating:
5.0

Customer did not leave a comment.

Shelly W. 
Rating:
5.0

Customer did not leave a comment.

Jennifer R. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

What I would say is that my end experience was disastrous in that my deposit being paid in cash was not refunded me and cash there was a hold on my card for $50 over and above the amount on my debit card then now I'm being told that all of this is going to take up to seven days to get back I highly recommend that your agents are told to tell this to people when they give up their money because I am now sitting in a place with not a penny to my name no food no nothing no gas no electricity no propane no nothing and your people cannot help me expedite my refund at this money I think that that is an extreme to service the people that are moving and already funds are low dab something This Disaster has happened with a customer service person only being able to say sorry but there's nothing I can do about it thank

Katherine M. 
Rating:
4.0

Customer did not leave a comment.

Sinthia W. 
Rating:
2.0

First quote 736 or so Changed truck from 15ft to 10 ft. Bill was 536 for a 10 ft. With trailer . And it when up 300 at moment to pay . 836 . Scam

luis O. 
Rating:
5.0

Reese Sarti is wonderful! This move was a bit stressful for me , so it was really nice that Reese made the process so easy for me :)

Miissa J. 
Rating:
5.0

Keep up the good work!

Denise S. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Reese was supper friendly and accommodating

DANIEL D. 
Rating:
3.0

Customer did not leave a comment.

pat B. 
Rating:
5.0

Note to all customers... never order online ALWAYS call your local people!

MaryAnne C. 
Rating:
5.0

Reese was a big help!! I really appreciate all he did

Will E. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
1.0

Customer did not leave a comment.

james R. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
5.0

Customer did not leave a comment.

Rene H. 
Rating:
5.0

Customer did not leave a comment.

Peter K. 
Rating:
5.0

Great guy - very helpful!

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

ANNETTE M. 
Rating:
5.0

Customer did not leave a comment.

Kathryn M. 
Rating:
5.0

They were SO helpful and easy to work with! Almost makes me look forward to the next time I need to move some heavy furniture!

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Kate D. 
Rating:
5.0

Reese Sarti in Mt. Shasta was incredibly helpful and worked hard to ensure that I was heading out in a safe and reliable vehicle.

Juliane T. 
Rating:
5.0

Customer did not leave a comment.

Kale R. 
Rating:
3.0

Please be consistent with rates

Natalie K. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

MaryAnne C. 
Rating:
5.0

Truck was great Got the job done Sartis. Good people. Thank you

Tereze S. 
Rating:
2.0

Hard to find location with no assistance whatsoever trailer was completely vulnerable unlocked open lot

Charlie K. 
Rating:
3.0

Not nearly enough engine oil in this vehicle

Tad T. 
Rating:
5.0

Customer did not leave a comment.

Ray K. 
Rating:
5.0

I rented from this location 3 times for a long move and a daily rental. I had problems with the reservation number when I called the 800 number but Reese at Sartis was the one person that made it right. He went above and beyond to fix the problem. If you can go here.

cindy T. 
Rating:
4.0

The Gentleman who checked us in and returned us was great..

Dave S. 
Rating:
4.0

Customer did not leave a comment.

Merry W. 
Rating:
5.0

Reese was one of the nicest guys we've met and worked with at any U-Haul location. To improve... have equipment available at all locations you say should have them! 10' trucks are needed.

MaryAnne C. 
Rating:
5.0

Customer did not leave a comment.

Cody H. 
Rating:
5.0

Customer did not leave a comment.

Roxane A. 
Rating:
5.0

Customer did not leave a comment.

tom R. 
Rating:
4.0

The only problem was that we had to keep the trailer longer than we needed it so it was in the way. We planned to return it on Saturday morning and could not return it until Monday morning as they are closed both Saturday and Sunday.

Sherman R. 
Rating:
5.0

Customer did not leave a comment.

Tobin A. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Customer did not leave a comment.

Raul H. 
Rating:
5.0

Customer did not leave a comment.

Karla F. 
Rating:
5.0

Many thanks for the great service.

John S. 
Rating:
3.0

No one on site to receive returned cargo trailer during regular business hours.

Georgia K. 
Rating:
5.0

Reese is the best UHaul dealer I have worked with. His customer service, communication and organization are excellent. I highly recommend this location to anyone seeking a UHaul in Siskiyou County.

Leslie O. 
Rating:
5.0

Customer did not leave a comment.

Steven D. 
Rating:
5.0

I called around that morning to a couple different Uhauls around the area. This location was by far the best. Very helpful and professional from begining to end. The equipment in very good shape. Used a trailer to haul a couch and forgot a blanket. To worries, the trailer was in great shape. The owner was nice and even said it would be okay if we were a little late on returning, so thank you!! Overall GREAT EXPERIENCE!

Charleen B. 
Rating:
3.0

As I stated above no one was at the building and no one answered the phone. I had to leave my tow trailer outside of the gate with a message on the answering machine saying it was there. I was at the building before 5 on a Monday

Lori W. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

Very helpful and friendly. I would highly recommend them. Finding the office was a little hard. I phoned and they cleared up that problem. The office in in the storage rental area. I would definitely use them again.

Delson D. 
No reviews have been submitted for this location.

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