Everything worked out well. Thanks
KARYN H
Customer Reviews for Sartis Moving Supplies
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
If you're going to rent a U Haul this the best place period.
Randy PEasy peasy.
RICHARD Wgreat manager, great service!
FREDERICK SReese is one heckuva human being !!! I hope he gets a bonus from corporate for his professionalism and commitment and courtesy !!! 5 Stars !!!!!
Donnan B | Overall ExperienceTeese Sarti is a pleasure
RONALD RReece was great and super helpful 🥰
KERY WNothing at this time. The agent I dealt with was excellent & very helpful!
LARRY LReece was amazing. Great personable and super accommodating. Will definitely be using Uhual services from his location again in the future. Clearly see why Folks highly recommended his location… Sumi Thompson
YVETTE TI dropped off after hours and the sign for the uhaul was knocked down I couldnt find the driveway because it was completely dark. there was no lighting where we are supposed to park the vehicles. It was hard to find the drop box for the keys. The whole lay out was extremely confusing and it is way out of the way with no signage to help figure out where it is.
Angela AThis location is great too.
JACOB CCustomer service was excellent, Great vehicle, Very Clean, We would recommend Sarti's to anyone. Thank You, You made things very easy.
STEVEN HThe best
STEVE SAwesome new equipment.
KENNETH RExcellent customer service - fast, efficient, courteous, and convenient. Would recommend.
WILLIAM RReese is the best
RICHARD CMake sure the combination locks are easier to see and open in the event of cold nights, or bad weather.
David AThe owner was kind during our breakdown and allowed us to stage a transload in an empty truck.
ALANNA K5 x 9 trailer rental with ramp, everything worked great.
LOREN WReese in Mount Shasta is incredible. I highly recommend him to everyone
DEBRA SMy feedback is not for the location but for Ihaul the company. Nothing about my reservation was honored with integrity: U-Haul changed the truck size, the pick up location, the drop off location. They did not have the dolly I reserved. And it took about 15 phone calls to complete the process. I would not recommend U-Haul to anyone. Please improve your algorithm so that the reservation can be accurate.
CATHERINE WReese is the best. Great sense of humor.
ERIC MThank you
RICHARD OI thought he did a great job
CONNLEY LI called to ask when the business closed and the owner was very nice, told me he had after hour drop off. He told me I could be late the next day if I needed to and didn't want to navigate the self drop off at night. We went at night though, the day before the return was due and it was very well lit and easy to do. Looks like a lot of trucks and trailers were available. Easy access
LENE TA newer truck with... No power windows. No seat controls. No cruise control. Everything else was excellent. The people were awesome. Just not what I expected with a newer 15ft truck.
MICHAEL TVery challenging to use the online system to pick up and return the truck due to the remote location without a cell tower nearby. I ended up having to call U-Haul customer service and even then it didn’t go smoothly.
Rebecca IFantastic
TROY FIt was a bit hard to find this location but Google maps did take me to there. The staff member was friendly and check in was easy. A good experience.
Kathleen PNo fault of the rental location but when I went to pick up the trailer I was informed that the U-Haul computer system was down. I was on time for my pickup, which happened to be right at the time the location opened. The person running the desk was apologetic and professional in handling the issue but it was beyond frustrating to show up on time and be told that there was nothing he could do to get me the trailer until U-Haul got their shit together (my words, not his) and got their system back online and the kicker was that he had no idea how long that would take.
JACOB WWe couldn't have had a better experience! This was the BEST u-haul experience I've ever had, and I've moved with them a lot over the last 43 years with my family to recently, just 2 weeks prior to this out of Burbank, to be exact. Reese is the best!
JANET DGreat customer service and nice equipment too
Gary CI’m very satisfied thank you
PERRY CVery Courteous, and efficient service.
JOEL CA+ don’t change a thing!
Jason LReese was very helpful and a pleasure to work with. I highly recommend getting the rental equipment from here.
VERONICA FClosed when I arrived…
Clay SReese was great! Super responsive, helpful and kind!
Tara PLocation closed on weekends
Idan MIt was so far out of my way. But customer service reps are very professional and very kind
Marlena SI arrived near closing and the staff helped without complaint.
Sean FGreat pickup spot. Large parking lot, friendly customer service. Best uhaul spot I've used in 2 years.
James RThank-you-so-much
Skip WReese was very friendly and accommodating. The location is perfect for me, very close. Thank you!
Nancy SExcellent customer service! Personable, knowledgeable, kind, and friendly. Thank you.
Wendy JThe gentleman Who runs the mount shasta location was very nice and accommodating, I enjoyed dealing with him, just wish they had what I needed (car dolly) at the Redding location.
Joel LPlease don’t change a thing
Larry MThe owner, Reese, was very accommodating and easy to work with. Highly recommend!
Patricia PI actually turned in my truck on Sunday night, not Monday. I swept it out and it was in the condition in the front as I received it. There was a notice that I should have had a $25 dollar credit for sweeping out the truck. We did not make it dirty but there was a thin layer of dirt. Also I did not appreciate being asked to not take the truck to the facility in where I live. The alternative was to bring the truck to my home. Turn around and drive south again for 60 miles and then find transportation back home.
Donna CVery friendly and very helpful
Chas BGreat experience. Reece was very helpful, easy to work with, and accommodating. .
Irene RThe owner of the place was extremely helpful. Answered my text after hours and late in day. Lock box for key was a little tricky, maybe needs to be lubed.
Angel Mfrom this location , they exemplify customer service and care for the individual. i found them only because i asked a local and she recommended them . i lucked out
jennifer sI can’t think of anything. I was overjoyed to be able to have rented one on a holiday by self check in and out! Thank you!!
TINA FExcellent customer service
Todd MGreat customer service! Keep up the good work.
Jon SReally enjoyed the positive owner at this location!
Peter WSarti's was very helpful with check-out and return of the truck.
Tom SThe trailer we drove was a death trap. We’re experienced trailer drivers and that trailer had a ton of side to side wobble that almost tossed us off the road multiple times.
Cortney BWiden your area that you cover. That is for the delivery of the u-boxes. I had to drive an hour and a half in order to pick them up. I thought reading was closer to Yreka then it was.
Elissa FAwesome service available and ready! Thank you!!
Barbara KReese runs a top-notch operation. He is always polite, professional, knowledgeable, friendly, and responsive! I highly recommend Reese and this U-Haul location!
LESLIE OThere was nobody at the business kind of sketchy Hal the equipment was stored. All the equipment was outside. Nobody there to check the tow dolly in, and just in general nobody there.
Robert MEverything went very well. Reese was always helpful, friendly and polite. Thanks
Ken D | Overall ExperienceReese, he was very understanding and helpful!
WAYNE N | Overall ExperienceReese, who manages this facility, is extremely organized, professional and helpful. The facility is very neat and clean, and secure with a personal entry code.
Leslie O | Overall ExperienceGreat people ! Treat you like friends and family
DANIEL W | Overall ExperienceReese was extremely helpful, making the extra effort to meet my needs. He was very easy to work with, and a 'nice guy'.
Jack b | Overall ExperienceThe property manager was very nice and helpful. I was able to sign the papers and actually move in the night before schedule.
Privacy R | First ImpressionsAttempted to contact 2 hrs prior to arrival at arrival. No answer to phone. Gate locked. Had to find alternate storage facility! Very poor customer service!
Privacy R | First ImpressionsPaul called to give me the access code and was very helpful and friendly. When we went to unload our moving truck and load the storage unit, everything went very well and we felt very safe.
Privacy R | First Impressions