Customer Reviews for Sartis Moving Supplies
(U-Haul Neighborhood Dealer)

602 reviews

5837 Truck Village Dr   Mount Shasta, CA 96067

(530) 926-4378

Location Hours

  • Mon-Fri: 10 am - 2 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 5/20/2022: Closed

Services at this Location:

Contact Us

(530) 926-4378

5837 Truck Village Dr
Mount Shasta, CA 96067

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 2 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 5/20/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Love the owner. Awesome customer service.

Allan C. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Patricia B. 
Rating:
5.0

All is well just poor reception at this location.

Jori T. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Service was Friendly and very helpful I would recommend this location

SKY C. 
Rating:
5.0

Very friendly and helpful.

Audun A. 
Rating:
4.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

Debbie H. 
Rating:
5.0

The gentleman running the place was fantastic and went out of his way to make sure his schedule and mine worked well. Good communication and very helpful/understanding

Steven K. 
Rating:
5.0

Reese was super friendly and went above and beyond to assist me. He's great at his job and seems like the kind of person I'd be friends with.

Jessica B. 
Rating:
5.0

Customer did not leave a comment.

Steve D. 
Rating:
5.0

Very good customer service

Ronald D. 
Rating:
4.0

Customer did not leave a comment.

Sandra T. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
4.0

Customer did not leave a comment.

KYLE REED L. 
Rating:
5.0

The location was good but the process was not. I don't think I will ever use the online system again.

Ann C. 
Rating:
5.0

Excellent service, couldn't ask for more accommodating/friendly service/prices.

Pedro R. 
Rating:
5.0

One of the best rental experiences we've had! VERY helpful!!

Donald B. 
Rating:
5.0

Reese is wonderful to work with! Everything was perfect!

Scott R. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

The floor of the truck was too greasy to stand up on, so we had to clean it before we could use it. However, our dealer and U-Haul gave us a discount that made up for it - thank you!

Sheridan S. 
Rating:
5.0

Customer did not leave a comment.

Alan C. 
Rating:
5.0

Customer did not leave a comment.

Rodney S. 
Rating:
5.0

Made moving out of state so easy. Thanks U-Haul

Shannon H. 
Rating:
5.0

Customer did not leave a comment.

Cynthia C. 
Rating:
5.0

Provider went out of his way to meet me before regular hours.

Kenneth G. 
Rating:
5.0

Customer did not leave a comment.

Russell M. 
Rating:
5.0

Reese was friendly and very helpful to deal with. We needed a 10' truck and auto transport on very short notice. He had it waiting and ready when we got there. Was thorough in his review of the truck and trailer. He even sent a text to give specific driving directions to the store! I hope never to need the trailer again, but if I did, Reese would be who I'd call.

Matthew S. 
Rating:
5.0

My wife and I were told there were no one-way 4' x 8' U-haul rentals to be had in Redding, CA (after being assured that one would be available for us), but we managed to learn that one was available for pickup an hour north in Mount Shasta, CA. Reese Sarti went out of his way to meet us on a Saturday morning (when he's not usually open and had plans of his own), and couldn't have been nicer. A big thank you to Reese for going above and beyond!

Craig H. 
Rating:
2.0

If the location is closed or unmanned, (as in this location), then Uhaul should make the customer aware of the fact and the fact that the customer will be required to figure out the extensive pickup procedure by themselves. I would not have been able to accomplish this if I didn't possess a smart phone and sufficient charge to go through the lengthy procedure. It was extremely frustrating.

Etoy A. 
Rating:
5.0

Great to work with. They where able to accommodate a change to our schedule and flexible with our return times. Will use them on our next rential

Bob W. 
Rating:
5.0

Best rental experience ever! Thank you!

Pamela C. 
Rating:
5.0

Outstanding Service

Anthony P. 
Rating:
4.0

Customer did not leave a comment.

James R. 
Rating:
1.0

The pick up key was not in the box. I had to call three Uhaul representatives to finally get the lock on truck combo, which once opened were the keys to the truck. This wasted about 2 hours time where I had movers waiting for me. The inside of the truck smelled like a skunk , which I thought marijuana.

Nancy B. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
3.0

Customer did not leave a comment.

Vanessa G. 
Rating:
5.0

Sarti's U-Haul is the best!

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Donald F. 
Rating:
3.0

Dont wait till soneone is picking up the rental to authorize

Kelly D. 
Rating:
3.0

Customer did not leave a comment.

Nicole M. 
Rating:
2.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

no improvement is needed

Robert W. 
Rating:
3.0

phone app didn't work well for me. froze up and didn't let me finish the transaction. not sure if it was my phone or the location. website worked a little better.

jonathan G. 
Rating:
5.0

Customer did not leave a comment.

Scott E. 
Rating:
5.0

No need for improvements, transaction went flawlessly.

WILLIAM S. 
Rating:
3.0

Customer did not leave a comment.

LOIS MAE J. 
Rating:
5.0

Customer did not leave a comment.

Nicholas H. 
Rating:
5.0

Very easy, friendly and affordable.

Acacia W. 
Rating:
4.0

Customer did not leave a comment.

George K. 
Rating:
5.0

Customer did not leave a comment.

Mary S. 
Rating:
5.0

Check in and check out was surprisingly easy and efficient. Thank you.

Forrest L. 
Rating:
5.0

Customer did not leave a comment.

Charyn F. 
Rating:
5.0

Reece Sarti is a treasure! — Don't let him retire! 😬

Roland S. 
Rating:
2.0

The process of retrieving the keys to the truck is invasive. I shouldn't have to give two personal phone contacts for "the guy" employed to choose to call. He then calls one of my contacts and does not identify why he's calling. It's weird. Otherwise the truck was par.

Jessica T. 
Rating:
5.0

Coffee, cookies, & coco Good service, will be back the next time I need a trailer.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Kim L. 
Rating:
5.0

Customer did not leave a comment.

Vickie F. 
Rating:
5.0

You could sell tow balls, etc. so that customers don't need to go elsewhere to buy them when we don't have the right size.

Robert W. 
Rating:
1.0

Called and someone said they would there .. no one there

Mark R. 
Rating:
3.0

The female rep in Phoenix Arizona helped us check in on line. She was wonderful, above average, very helpful. Really doing her job.

William B. 
Rating:
4.0

Tell the customer to show up an hour early to the truck location area to complete the last step, Just in case they run into some problems.

Lamont J. 
Rating:
5.0

Customer did not leave a comment.

Kainoa F. 
Rating:
5.0

Great service

Janice Q. 
Rating:
2.0

Made a reservation for one location but got switch to another place called switch back to the original one the. filled out re do the online checking it said I was in wrong spot finally got to the right one and the gps location wouldn't work and I wasn't the only customers with that problem with that location and the online check in had to go down to a small corner on the lot to get anything

Brian C. 
Rating:
5.0

The service at my return place was fantastic and I wish to extend my gratitude for the owner there stepping up as he did. Thank you.

David M. 
Rating:
5.0

Stronger wifi.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Dale J. 
Rating:
5.0

All went very smooth, and they took care to calculate the mileage properly and charge us appropriately.

April M. 
Rating:
5.0

Customer did not leave a comment.

Ken D. 
Rating:
5.0

Customer did not leave a comment.

Dale J. 
Rating:
5.0

Best U-Haul around, friendly and treats people with respect even if they aren't experts on everything. Looks you in the eye. Good stuff, will be back.

RYAN A. 
Rating:
4.0

Customer did not leave a comment.

Rose A. 
Rating:
5.0

The man running the place was super friendly and helpful.

Terance F. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Great customer service and easy transaction!

Susan B. 
Rating:
5.0

Reese was so easy to work with and super accommodating!

Pandora K. 
Rating:
3.0

Returning online was confusing and recorded my 37 miles as 37000 and wanted to charge over 32000 to my account

Pamela P. 
Rating:
5.0

Wonderful very professional!

PAT B. 
Rating:
5.0

Reese is AMAZING!!! Uhaul's system is pretty funky, so it was so nice to know he had our back and fixed any issues that came up. THANK YOU!!!

Carly C. 
Rating:
5.0

It was good no problems like it that way

Robert R. 
Rating:
5.0

Some more time spent on getting familiar with the instruments, such as hand brake and release, gear shifting.

Maria V. 
Rating:
1.0

Terrible customer service had a problem the company told us oh well sorry.

Sierra G. 
Rating:
5.0

N/A

Richard K. 
Rating:
5.0

Worked with Sarti's UHaul twice. Great service.

Mike R. 
Rating:
5.0

Reese was great. Efficient, accurate and professional!!

Kurt H. 
Rating:
5.0

Customer did not leave a comment.

Shelly W. 
Rating:
5.0

Customer did not leave a comment.

Jennifer R. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

What I would say is that my end experience was disastrous in that my deposit being paid in cash was not refunded me and cash there was a hold on my card for $50 over and above the amount on my debit card then now I'm being told that all of this is going to take up to seven days to get back I highly recommend that your agents are told to tell this to people when they give up their money because I am now sitting in a place with not a penny to my name no food no nothing no gas no electricity no propane no nothing and your people cannot help me expedite my refund at this money I think that that is an extreme to service the people that are moving and already funds are low dab something This Disaster has happened with a customer service person only being able to say sorry but there's nothing I can do about it thank

Katherine M. 
Rating:
4.0

Customer did not leave a comment.

Sinthia W. 
Rating:
2.0

First quote 736 or so Changed truck from 15ft to 10 ft. Bill was 536 for a 10 ft. With trailer . And it when up 300 at moment to pay . 836 . Scam

luis O. 
Rating:
5.0

Reese Sarti is wonderful! This move was a bit stressful for me , so it was really nice that Reese made the process so easy for me :)

Miissa J. 
Rating:
5.0

Keep up the good work!

Denise S. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Reese was supper friendly and accommodating

DANIEL D. 
No reviews have been submitted for this location.

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