Customer did not leave a comment.Gayle C.
Customer Reviews for Sas Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service! TheJOSE V.
The truck was difficult to start. The customer service was excellent.THOMAS A.
Honestly I felt very uncomfortable going behind the counter to be helped, and I didn't understand the process as I would have liked... First time with this sort of experience. Every other time I've gotten a Uhaul there was a person that explained the whole process, and there was very clear instructions. I didn't feel I had that this timeRACHELLE D.
Customer did not leave a comment.KEVIN M.
Customer did not leave a comment.binod B.
Customer did not leave a comment.CHRISTOPHER M.
Vehicle smelled like cigarettes. The day before they called me up and rerouted me 20 min out of my way. They also sent me a text saying that if I feel out the information online then I could show up and pick up the keys. I filled out the information online including my driver's license pictures. I received an immediate confirmation that when I show up the keys would be ready. They were not. I sat around 10 min eventually after taking down all my information again he just hands me the keys. When I get home with the uhaul, There was no appliance dolly like I had requested and that they told me would be in the U-Haul. I called up and they let me know that they don't have my information on file and that I am driving around in a storm stolen vehicle. Then they proceeded to take my information for the third time in less than 24 hours and that I had to go to the original place that I was supposed to pick up the truck and get the appliance dolly. I showed up to pick up the appliance dolly and they charged me for it Second second time. Then when I returned the truck less than four hours later they charged me for the gas and mileage of going out of my way to pick up the truck and picking up the dolly. They told me that they would give me a free day which I did not need so I expected them to give me some sort of discount. All I got was a $50 discount. Will probably never go with U-Haul ever again.Christopher B.
The gas station owner was very helpful and kind.BEULA C.
They were very helpful to me.MICHAEL S.
Customer did not leave a comment.James W.
The staff were very friendly and helpful so I have no complaints or issues with them. What I am upset about is I reserved a Ford transit Van for my u-haul rental and did not realise the SAS food market was where I needed to pick up the vehicle as I used the website for the one on Evergreen way. When I arrived, I ended up receiving a Chevy Box truck which was not what I reserved, I was very frustrated that I was sent to the wrong location first and then I didn't even get the vehicle I reserved ahead of time online for. Also, I did not feel comfortable at the location I picked up the u-haul from as there were homeless drug addicts hanging out right outside the entrance and I did not feel safe being a single woman alone around those types of people. I do not know if the website needs to be updated or maybe the locations but according to what I reserved on line, it was supposed to be a different u-haul by Jiffy Lube on Evergreen way. Again come at the staff was friendly and helpful and I had no problems with them but overall my experience was unsatisfying and I hope I will be directed to the correct location and get the vehicle I actually reserved next timeERICA K.
Customer did not leave a comment.ALISON A.
Customer did not leave a comment.HARMAN S.
Customer did not leave a comment.KEVIN D.
Customer did not leave a comment.Venessa M.
Customer did not leave a comment.Charles J.
Very friendly and helpful.MARK R.
Customer did not leave a comment.PETER M.
Great customer serviceGEA Y.
Customer did not leave a comment.ROBERT L.
Customer did not leave a comment.JAMES L R.
Customer did not leave a comment.HOLLY F.
Customer did not leave a comment.EBONIE M.
Extremely helpful employees! They had a computer issue but were very helpful while resolving it.Caleb B.
Customer did not leave a comment.RUSSELL M.
Customer did not leave a comment.Robin J.
Customer did not leave a comment.ADAM B.
Customer did not leave a comment.VU NGOC N.
Customer did not leave a comment.MILES R.
Customer did not leave a comment.Andrew J.
Customer did not leave a comment.JAMIE K.
Very Good Customer Service! Very helpful with Time (He Extended it) Thank you so much!IREENE H.
Customer did not leave a comment.JULIE ANN T.
Very friendly and knowledgeable, answered all my questions and helpful with the process, Thank You!JAMES BURTON N.
This was so wonderful experience for me I will recommend this place to everyone the owner Mr. SURJEET WAS SO KIND AND HELPFUL AND THE LADY Tina WHO WORKS THERE WAS SO FAST IN DOING ALL THIS , I am glad I stopped by this place for my truck. 5 star rating is not enough for these guys they deserve the millions star for there service and kindness.GURPREET S.
Very knowledgeable, respectful & courteous. I will be glad to do business again with them also recommend them to my family, friends or anyone. Good job guys.FRANCK GOUSSEBEH B.
Terrible service. Quote wasn't accurate. Rude! I'll never go there again.RANDY RUSSELL H.
It was overall great ðŸ‘ŒðŸ»ARTEMIO R.
Employees less than kind and made to feel very uncomfortable for rental. Truck was not clean and they did not give us our pads we purchased. Worth the extra drive to the UHaul stores located at 14429 Hwy 99, Lynnwood, WA 98087 or 6443 Evergreen Way, Everett, WA 98203.Donald M.
Good serviceJOHN N.
Customer did not leave a comment.EDWARD CHARLES G.
Staff are rude. Truck was dirty inside. I didn't receive any of the additional items I requested.Kevin S.
Customer did not leave a comment.Jeff K.
Very expensive.LAMIN K.
Customer did not leave a comment.Helge J.
Excellent serviceHARKARANJOT T.
Don't make the customer fill up a gas tank with 0.357 gallons of fuel just because they drove it 5 miles.Jacob A.
Be more professional and don't treat it like it's a convenient store business. Which by the way I wouldn't shop at your store either in the future! Very unfriendlyDiana A.
Customer did not leave a comment.Cory C.
Thank you.binod B.
Truck wasn't clean. There were leftover wet rug in the truck. Not sure if truck was cleaned prior to pick up.Mardi L.
Customer did not leave a comment.JAMES ROBERT D.
Customer service was severely lacking.Joseph B.
No dedicated u haul person no one could answer any questions about vehicle. More interested in selling beer and potatoe chips.Greg T.
Customer did not leave a comment.Elijah G.
Customer service relocated pick up location without any apology. I made reservation 24/7 pick up truck but it didn't happen when I get there. I drove extra 10 miles. I don't know it is system mistake or someone didn't work right.SEUNG H L.
Customer did not leave a comment.FRANK S.
Don't go this area they are rude and disrespectful, i was use different time U haul always was fantastic but this one my bad experience. They don't deserve work with U-HaulFISSEHA E.
Customer did not leave a comment.Kasandra S.
Customer did not leave a comment.Abdou D.
Customer did not leave a comment.Anton T.
Vehicle was a bit dirty with crumbs and some paper in the cab. Otherwise it was an easy pickup and drop off.Steven C.
Customer did not leave a comment.Teesha O.
Customer did not leave a comment.WILLIAM B.
The mobile check in did not work and kept giving me an error message. I went inside and they gave me the key. Then I returned the vehicle 3 hours later and gave the key back to the store operator. Yet, I was charged an additional $40 for not using the mobile return. When I called Uhaul to ask questions they said their system was down and would have to call me back. It has been all day and I have not heard back.Jason S.
Truck was nice but only had 1/2 tAnk of fuel and was 2 qt low on oil which we made them put in. Also windshield washer fluid. This was a new truck with 11760 miles on it. Have you trained these people. This isNOT an approximate dealer for UHaulHerbert C.
Customer did not leave a comment.Amandeep K.
Customer did not leave a comment.Cherie M.
Customer did not leave a comment.Kenneth B.
Everything went great for me. I read some of the reviews and was a bit afraid of getting a truck from here, but she was nice and the truck was clean.Susan S.
Good servicejose F.
Customer did not leave a comment.LENNON G.
They claimed I rented a hand truck I never receivedNICHOLAS H.
Stop changing the pick up location and time. i was scheduled for a 9:00 pick up only to have Uhaul change it to 2:00, reason unknown. When i arrived at the pick up location, there were 3 trucks of the size I ordered available. The clerk at the location was curt and not very helpful.Karen A.
Customer did not leave a comment.Nicholas S.
I recommend the place good customer serviceOmar L.
Truck was dirty inside and out. The personnel were helpful and communicative though.Corban C.
We were forced to take a smaller than desired truck because a 26' truck was 45 minutes from our loading location. Not something we were advised about until 24 hrs before move date. We had hired movers through the U-haul network and couldn't afford using up their allotted time with traveling to the far away location. It was not something we were advised of when we made the original reservation in August. So much for planning ahead. Obviously 'first come first serve' meant nothing since there were 26' trucks on the lot of our preferred location as we drove to the other spot. The lack of truck space resulted in us leaving behind a large amount of our belongings in storage and now we'll have to do it all again. Uhaul sucks as far as I'm concerned. So who is going to give us back our time and expense that would have just been incremental with the proper equipment and better treatment of repeat customer. The only thing Uhaul has going for them are their employees and local reps. We should have just hired a full service provider since it will cost us more now with the double rental.Stephen M.
Customer did not leave a comment.MICHAEL H.
Customer did not leave a comment.JACLYN R.
My truck was in back where I was very isolated, other than the junky nodding off. Very uncomfortable and unsafe feeling. Same experience when I returned the truck. I had to take photos of the truck and I didn't feel safe being outside in back of a run down convenience store.Katrina H.
Customer did not leave a comment.binod B.
Was charged for "cleaning" even though the van was not cleaned or sanitized before my use. Reservation was late and I was not given extra time to make up for my stolen time. Staff was RUDE.. Multiple used face masks found in diver area.EVAN L.
If you erroneously picked the second payment from my bank account, Kindly refund. My order 80753579. 1st payment is accurate according to invoice. Second payment negates the good. And your phone is unreachable. If second withdrawal is accurate, i need invoice to support it.CHARLES N.
Customer did not leave a comment.Alvarez M.
Customer did not leave a comment.AMARJIT SINGH A.
I was charged for a utility dolly and didn't receive it, I was charged $50 more than I was 2 days prior for the same size but with extra's. It had damage inside that you could trip over.Brigitte L.
Customer did not leave a comment.Richard F.
I have made many moves with U-Haul over the years. My experience was great as usual. Thank you for the great service. This particular pick up location was a bit odd. But the service was acceptable.Andra D.
Customer did not leave a comment.Todor A.
Completely unorganized. No care for the customer. Truck is dirty and a poor condition. As for customer service, I was almost scammed. I used 4.5 gallons and filled 5 gallons up. When I returned it they stated I didn't fill enough gas. I refused to pay anything extra and they were trying to nickel and dime me. Luckily they let that go. This is an unsightly location and people working their don't look like employees. They just wanted me to pay and get out. Never again will I come back here. Be aware!!!!!!Robert B.
Customer did not leave a comment.Cheryl B.
Gas station not good, they busy with others - this place bad- I rented at storage place and uhaul switch me-DAVID E.
I had to go to 2 locations to get my truck. Air conditioning did not work.Susan S.
Customer did not leave a comment.troy P.
They were very helpful to me and gave me the parts I needed.Robert J.
Customer did not leave a comment.Christopher B.
My agreement with U-Haul was a 10am pickup of a 10' box van at the Lynnwood, Wa location. On the U-Haul site, it was a confirmed location where the correct truck would be. When I got there, they had no reservation and no truck. I was forced to drive to the Everett location ( Sas Food Market) where their paperwork said it wouldn't be available till 4pm because it was reserved for someone else. The original location (Lynnwood - 19130 Hwy 99) did nothing but shrug their shoulders & made no effort to call U-Haul corporate to help get it resolved and claimed my truck was not reserved. On the other hand, the gas station owner in Everett called on my behalf and after 20 minutes was able to convince U-Haul reservations to honor my reservation. Lesson learned - beware of U-Hauls on line reservation system - even though they gave a promise that the correct truck at the agreed time was reserved at that specific location, that apparently is often not the case. That can be expensive when, like me, you've hired people to help you move, not to mention the lost time. To U-Hauls (minor) credit, they did at least credit me the 40 extra miles I had to drive to get the moving van.MICHAEL S.
people were great, very helpfulFRANK M.