Be more upfront about the hidden cost!!! I will never use U-haul again.
Carrie Reyes
Customer Reviews for Save A Lot 480
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It would have been. I’ve to know before hand I needed to take 1000 pics at drop off. I had already turned my keys in.
Lindsey MulnixNothing, very prompt and very friendly.
Jeff KregerEverything was great as expected
Stanley EasonDrivers side mirror fell off when getting in truck. Passengers side mirror cracked. No pre-inspection done on truck.
Ryan Nicholsread above
Kathy SchramUhaul didn't have the right size truck even though I reserved it weeks in advance. they then made it very hard for me to find a truck that was the correct size. people at this location were nice/helpful though.
jay LaClairA/c turned off after going over 55mph door gasket kept falling front end was shaking
Joseph CatalanoI put the amount of gas that was suppose to in
Carol PalisTo rent and sign up to pick it up is slow and it tried to add features even after saying no on the previous screen.
Mark HeckmanHad no idea what they were doing either.
emilie warnerNothing
Rose StraderEveryone involved were friendly. I have zero complaints.
Michael ThompsonSave a lot 480 was great, they took me in after hours and was helpful n friendly
robert schiefelbeinNothing
Valerie WashingtonThe experience was better than I expected on both ends everything was good I will use U-Haul again thank you very much
Kim NeisewanderThe gentleman we dropped the truck with, Norm, was so very nice. He was very easy to deal with and made the drop off super easy. The location was very convenient.
Dan CrowderThe folks in store were a little confused on where to park trailer. Maybe a Painted Spot ??? Dave from UHaul was very nice and Helpful !
Rodney Schauffdropped off one day relay they were unable find me in your system had wait
micheal lubbsI felt like the inside of the cab could of been a little cleaner. It did not feel sanitized. the trailer was ok
RUSSELL HELFRICHVery quick process, well kept equipment.
Lori ZemanEveryone at Save a lot was awesome.
Jeffrey BrownYou couldn’t improve anything the vehicle was fairly new very clean, couldn’t of been easier to pick up and bring back. Thank you
Dennis and Judit FrielI dropped the truck off on Saturday the 31st and was told the manager would check it in tomorrow. No record received yet that it was checked in unless that is why the survey has come in
Louise HrubeckyWhen the customers set up a pickup location uhaul should honor that location and stop expecting people to go out of there way in a stressful time as it is
Robert SchiefelbeinThe unit was not checked in until the next day, if they would have done it that day I might have caught the mistake in billing and had it corrected.
Richard GroleauNorm was exceptionally friendly and helpful. He made our experience extremely easy and pleasant!
michelle iskowitzAlways a pleasure and good customer relations
RODNEY MCGEEEverything went smooth and quick. Great experience.....
John ThayerSav A Lot staff went above and beyond to connect with U-haul staff to facilitate check out. We arrived before the staff was scheduled to arrive on a sat am. Very nice // easy
Joan EricksonFriendly, informative, and simple process. The man at the store had us in and out.
JEFFREY BERTRANDHad to figure out how to hook up the car carrier myself. Good thing I was some what knowledgeable. No assistance provided. Was support to get $50 credit because I had to drive 2 hour out of the way to pick up the car transporter because the reservation was not honor. Good thing I checked in a day early or I would had to drive the truck & car from Des Moines IW to Leland NC 18 hr 44 min (1,226.3 mi)
Marcell HattenGreat service. Quick and easy.
NORMAN TONKINSONIt was very hard to find which entrance to talk to some one.
Steven MayMike , I think his name was -was great -- PERIOD!
DAVID BENHARTThe customer service at this location went above my expectations! Made our moving experience so much easier ! Thank you to the manager at this location!!! The Uhaul was in great shape and we were very satisfied with this rental !
JOHN HUBBARDThe 5x8 was old and/or well used. It did perform well for the 750 mile trip. The store manager did a good job getting me signed in, hooked up and lights tested.
DENNIS STANEKThere was no one available at this grocery store location who had knowledge about how to unhook the trailer. We ended up figuring out how to do it ourselves and manually pushed the trailer into a parking spot.
Brian LobdellLights had to be fixed at the Williams auto body shop before my trip.
CLARENCE GOLDEN