U-haul online service was spotty and forced us to restart checkout several times. Online service was also incredibly poor for setting up the pickup in the first place. Online service needs to be improved
Jakob O
Customer Reviews for Save A Lot 480
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easier than expected to get the truck.
Troy MI was charged over $400 for driving $43 miles. I am beyond upset and won't be recommending uhaul to anyone.
Melissa AI understand there was a line of customers but to just take key and say “I’ll look at it when I can” I don’t believe is acceptable.
AUDRA EBe more upfront about the hidden cost!!! I will never use U-haul again.
Carrie RIt would have been. I’ve to know before hand I needed to take 1000 pics at drop off. I had already turned my keys in.
Lindsey MNothing, very prompt and very friendly.
Jeff KEverything was great as expected
Stanley EDrivers side mirror fell off when getting in truck. Passengers side mirror cracked. No pre-inspection done on truck.
Ryan Nread above
Kathy SUhaul didn't have the right size truck even though I reserved it weeks in advance. they then made it very hard for me to find a truck that was the correct size. people at this location were nice/helpful though.
jay LA/c turned off after going over 55mph door gasket kept falling front end was shaking
Joseph CI put the amount of gas that was suppose to in
Carol PTo rent and sign up to pick it up is slow and it tried to add features even after saying no on the previous screen.
Mark HHad no idea what they were doing either.
emilie wNothing
Rose SEveryone involved were friendly. I have zero complaints.
Michael TSave a lot 480 was great, they took me in after hours and was helpful n friendly
robert sNothing
Valerie WThe experience was better than I expected on both ends everything was good I will use U-Haul again thank you very much
Kim NThe gentleman we dropped the truck with, Norm, was so very nice. He was very easy to deal with and made the drop off super easy. The location was very convenient.
Dan CThe folks in store were a little confused on where to park trailer. Maybe a Painted Spot ??? Dave from UHaul was very nice and Helpful !
Rodney Sdropped off one day relay they were unable find me in your system had wait
micheal lI felt like the inside of the cab could of been a little cleaner. It did not feel sanitized. the trailer was ok
RUSSELL HVery quick process, well kept equipment.
Lori ZEveryone at Save a lot was awesome.
Jeffrey BYou couldn’t improve anything the vehicle was fairly new very clean, couldn’t of been easier to pick up and bring back. Thank you
Dennis aI dropped the truck off on Saturday the 31st and was told the manager would check it in tomorrow. No record received yet that it was checked in unless that is why the survey has come in
Louise HWhen the customers set up a pickup location uhaul should honor that location and stop expecting people to go out of there way in a stressful time as it is
Robert SThe unit was not checked in until the next day, if they would have done it that day I might have caught the mistake in billing and had it corrected.
Richard GNorm was exceptionally friendly and helpful. He made our experience extremely easy and pleasant!
michelle iAlways a pleasure and good customer relations
RODNEY MEverything went smooth and quick. Great experience.....
John TSav A Lot staff went above and beyond to connect with U-haul staff to facilitate check out. We arrived before the staff was scheduled to arrive on a sat am. Very nice // easy
Joan EFriendly, informative, and simple process. The man at the store had us in and out.
JEFFREY BHad to figure out how to hook up the car carrier myself. Good thing I was some what knowledgeable. No assistance provided. Was support to get $50 credit because I had to drive 2 hour out of the way to pick up the car transporter because the reservation was not honor. Good thing I checked in a day early or I would had to drive the truck & car from Des Moines IW to Leland NC 18 hr 44 min (1,226.3 mi)
Marcell HGreat service. Quick and easy.
NORMAN TIt was very hard to find which entrance to talk to some one.
Steven MMike , I think his name was -was great -- PERIOD!
DAVID BThe customer service at this location went above my expectations! Made our moving experience so much easier ! Thank you to the manager at this location!!! The Uhaul was in great shape and we were very satisfied with this rental !
JOHN HThe 5x8 was old and/or well used. It did perform well for the 750 mile trip. The store manager did a good job getting me signed in, hooked up and lights tested.
DENNIS SThere was no one available at this grocery store location who had knowledge about how to unhook the trailer. We ended up figuring out how to do it ourselves and manually pushed the trailer into a parking spot.
Brian LLights had to be fixed at the Williams auto body shop before my trip.
CLARENCE G