Customer Reviews for Save Green Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Save Green Self Storage
Carol C. on
Brian Fitzpatrick is the best! He really helped me out.
Mark B. on
The checkin process using the app was terrible. Took nearly a half hour.
Jose M. on
Reserved 10’ truck and an appliance hand truck. When picking up the hand truck wasn’t available so I had to get somewhere else. Trucks side view mirror was broken. Couldn’t see out of it. Huge hazard.
Barry M. on
Everything was perfect
Judy J. on
They were great! Best U Haul experience of my life. No problems and they bent over backward to work with me when the weather and other unexpected events occurred.
douglass W. on
The customer service was exceptional. Very friendly knowledgeable folks.
John D. on
Uhaul original and 2nd drop off location sucks. This survey does not ask me about those two shit holes. 5 Jacksonville St and 2733 Market SUCK
Chris W. on
They would not give my deposit back to me at this location. Wanted me to drive it to another location that was closed to get my deposit back. Had to call customer service to get resolved and still waiting on check
Samantha P. on
My experience was horrible. I was not informed of a drop off time being a first time uhaul user. The location for return was also changed on me last minute requiring me to drive 20 minutes farther in traffic. For being a first time customer, associates were not informative or friendly. When dropping off the uhaul after getting the location changed to a more inconvenient location, the associate inspecting the vehicle was rude and unfriendly. I explained to him that I was exhausted from moving 11 hours and on my own. I am respectful and always try to return things on time but I had no idea my drop off time was 11 am when I arrived at 4 pm. He said the associates should have informed me. They did not. The time was stated in small print on an unreasonable small corner for my printed documents. I do not believe the late charge is fair or justified. I dropped the uhaul off shortly after scheduled time while dealing with various misinformation and unhelpful associates. It made my experience unpleasant and paying this fee will not ensure me to return. Also post turn in associates called multiple times about misplaced keys. I turned in my keys. They finally realized they had the wrong customer after wasting my time. Today alone I have spent 1 hour on the phone with customer representatives today. After 30 minutes of speaking to a representative the call was disconnected and I had to call back. The new associate had to put me on hold for an additional 15 minutes to solve an issue from the keys, which again was mismanaged by the regional team in cincinnati. I hung up just no with no clarity or answer. Complete waste of time. The customer support is not available on weekends which is absolutely inconvenient requiring me to step away from my job and spend hours on the phone to get simple things resolved. After the horrible Cincinnati region and customer service experience I am on the fence about ever returning. If my late charge is not waived I will not be returning nor referring anyone. Uhaul did not make my move easy. Instead they turned into already stressful move into a horrible experience.
Sophia L. on
The gentleman running the site made everything up to us, so we are overall happy with the service. The hours posted online were incorrect and we waited 50 minutes for service, although we had reserved our u-haul online for self-pick up. After we checked in online a page came up stating that our U-Haul would not actually be available for self pick up and we would have to wait for the location to be open.
Margaret B. on
Brian who helped us was fabulous! Knowledgeable, friendly, efficient. I have already booked another haul from him for my next move.
DAVID S. on
My experience was great! Go with Save Green for your uhaul rental!
Hugh M. on
The gentleman that took care of us was awesome! Very personable and easy to work with. Clean and neat office, along with a clean truck. Will definitely refer him to anyone needing a Uhaul in Wilmington.
JEFF B. on
The windshield was filthy.
Aaron D. on
Great customer service! Went above and beyond to help me with my move. Will be doing business with this location again and the gentleman that was manning the store was excellent.
Juan A. on
Everything was fine... Thanks
Kevin S. on
Staff were excellent and very friendly.
Marlon B. on
Shitty website, nothing but a headache.
William B. on
I had contracted for 2 furniture dollies and none were give. Have not heard back from anyone or gotten my money back after spending extra money at Home Depot renting them there.
Michael M. on
Everything seemed to be the best it could be. No improvement needed.
Dixon L. on
After a frustrating experience with the website, I made a reservation with a phone rep. I was told that pick up of the trailer would be available at 7:00 AM. Planned the day around that, only to find that I could not pick up until 9:30 AM.
george W. on
The guys were very nice and polite. It helps when people are friendly and go out of their way to make customers happy. The truck was also in good shape and well maintained that made for a nice experience. .
Ray M. on
The attendant was super helpful and I was in and out fast with everything working well.
Barry F. on
N/A
Alton L. on
Great service by the staff
Louis C. on
Great job. Very friendly staff. Excellent experience
LUCIA B. on
Need more customer parking. Great friendly service. Will use again in future if needed. Better than Lloyds down the street. Thanks for such quick friendly and professional service!
Christopher M. on
Yes, I would recommend the location. The personnel there were very helpful and polite. Easy to work with and friendly. However, there was one big issue that I had. The truck was NOT clean and there were ants in it. Once I got it to the house to load I had bomb the interior to kill the ants then I had to not only clean up the food and the last persons mess but clean all the windows inside and out in order to travel. I felt like your companies detail man. Other than that it was good.
shawn H. on
Make better rates,, and equipment for suv's
Brian C. on
The only reason it wasn't an excellent rating was the location which is in a very congested area which makes it difficult to leave from. I did like the fact that my bill was less than the estimate which is always a good thing.
SUSAN R. on
Always use this location. Staff was very helpful and quickly provided truck and paperwork.
Lisa L. on
Excellent Place and Great Service. so so Clean as well.......
MIrla A. on
Thanks very much for your help solving an issue, and for going out of your way to make sure I was taken care of!
Stephen C. on
Only glitch was original drop off sight. I assumed it was West Jefferson but it was in Deep Gap. Took a 30 minute call to customer service to resolve, but successfully resolved. Not a big deal but probably worth confirming with customer the exact drop off site prior to handing off the paperwork. Have rented there before and will continue to do so as needed. Thanks
Peter F. on
Everything was excellent!
Terra N. on
Great customer service...
Pamela G. on
The employees were very courteous.
GARY T. on
The staff at this location have gone above and beyond in both rental experiences. I would highly recommend this location simply for the amazing staff. Thank you again, Gary T.
Luis A. on
Way too expensive, to have to pay per mile in city and the base price is too overpriced.
Robert A. on
Great, professional and friendly service
Jeff N. on
The representative at the site was extremely polite and helpful.
Erick W. on
Excellent Staff
Tammy S. on
The person that helped me was tremendously helpful! I highly recommend that everyone speak yo Terra when they rent at this location.
Daniel R. on
Had an appointed time to get the truck, employee apparently went on a lunch break, closing the store, and I had to wait over half an hour for them to return.
laura L. on
Customer service was excellent! Van was very clean and an easy ride. I wpuld go back to this place in a heartbeat.
Tim K. on
I have already told others. Great service. Thanks!
Tim K. on
Worked great. Very satisfied. Highly recommend.
DOUGLAS T. on
Nothing. Excellent friendly service