This location looks abandoned no drop box. 24 hour service was not helpful. This looking should not be in service
Dakota H
Customer Reviews for Save U Time Solution
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Raphael was fabulous to work with and the whole process was super smooth. Highly recommend!!
Allan BFrom the ease of the online reservation to the friendly and professional interaction with the associate, Mary, this was the most pleasant u-haul experience I have ever had.
John GScott was the very best. I will definitely do business with again.
Dereko HPleasant helpful staff
Michael GI’m NEVER renting with U-Haul ever again! I’d rather go back to PENSKE!
Phylise DThe equipment was not there, the dolly, even though I paid for it. Otherwise things were ok.
Henry FYou need a physical sign sign and memo in the online directions that says where keys are held, it also needs to be made clear that it will take 15-30 min to actually sign into get the keys. This cost us over 30 min of the time slot I booked.
Jonathan GCompletely unprofessional, not prepared and the little boy they had "helping' was more interested in the conversation with his gf. Then helping people.
Rebecca SGreat service, but I booked in advance and there wasn’t the size truck I needed so I had to spend more to get a larger truck.
Kim RGot there before they opened. Do yourself a favor and get the u haul app! Makes all of this so much better!
James FThere was no ahop, I had to wait on the guy to show up and I didn’t know the uhaul was nasty but now my couch is orange instead of blue
Tosha BThey gave me an inaccurate reading on the gas so they could charge me more once I returned the truck. The transmission on the truck barely shifted. Please stay away from this location
Carl TThe customer service was exceptional. I just relocated from Alaska, which is an adjustment in itself. The staff were all professional, friendly and went above and beyond what was expected. I recommend this particular location to serve your transportation needs. You will be given exceptional service. We were well pleased.
Carlette Hgreat service
MADHAV DBetter signage, it's difficult to know what business is doing the uhaul rental. Otherwise the staff was Amazing!!!
David TWent above and beyond in helping us find the location in the rain
Monique MThe location is in a hair store and very difficult to find. Also I returned the truck with more than a quarter tank and was incorrectly charged nearly 50 dollars in gas after the return.
Graham TVery accommodating
Shawn lCheck in & out more quickly.
Avis BImmaculate service and when what I wanted was not available, the gentleman working assisted and gave me an alternative which made the whole process easier.
JOSHUA SI called and asked for a refund because I was charged for an extra day. I was told it would be refunded to my card, but the next receipt I received was the same as before, 4days charge for the 3 days I had it.
Faith MMs. Mary, U-Haul representative, just happened to be there (we dropped off a day early on Sunday) when we dropped off. She was very helpful and stayed to make sure we were checked in before she left to deliver a truck to another location. Excellent customer service!
Sandra wThe problem that I had was actually with U-HAUL, The service I received at the location was a problem solver.
Phylise DThis location owner forgot to leave the keys in the back and put me behind on my out of town move. Then when the agent called her, she was JUST rolling out of the bed to bring me the keys. U-Haul normally has great service but THIS location was horrible. Although she was apologetic, (which in retrospect I can appreciate), she didn’t take the due diligence to check behind herself to make sure the self check-in was smooth. 0/10. Would not recommend this location honestly.
Victoria WThis U-Haul location is beyond difficult. I’ve been twice & each time there is a delay, everytime I upload my driver’s license some type of “alert” comes up which prompts me to call an 800# that I have no idea about. I called the phone# & the representative literally says that they’re just being “extra cautious” which is understandable however super inconvenient especially when the representative takes over an hour to answer the phone! Unlikely to recommend for sure! The lady was super nice who owns “Hair of Color” though, loved her customer service!
Brianna BThe vehicle was left with more gas than when I picked it up and I was credited for $9.50 (so thank you very much for that). The vehicle was left in cleaner condition than when I picked it up (cleanliness-wise) and I was still charged a cleaning fee of $25.00 which was not disclosed to me, prior to picking up the vehicle. That is the only primary reason that I would not recommend Uhaul to others. WAY TOO MANY hidden fees that are not disclosed.
Terry ANothing
Kidada WThe dropbox was broken so the uhaul employee was there when I got there (how did he know where I was..?) He said people had been breaking in to the box so he had to hold all the keys in his car. It was sketchy. He said "you can trust me just give me your key". And I was thinking, "...you could be the one who's stealing all the keys..." so I asked him for verification that he was who he said he was and he pulled up my info on the app and gave me the info I had. It was some kid who looked like was not old enough to run this sort of business. I'd audit the crap out of their process at this location. I would not recommend anyone to drop off their truck here.
Alan KYou are do not need to improve anything. Everything will well. Thank you all very much again.
Mary STruck was VERY NASTY with a foul smell.
Brittany LKeep doing a good job with a good working staff. Customers will talk about what's good and bad about uhaul. Keep úp the good work
Tae BEverything was done correctly very polite the ladies and the gentleman that works there. I would definitely use them again and I would also definitely tell people how wonderful they were.
Toniesha JThe cabin smelled like dope. It was awful. Other than that it was a great experience. The lady that greeted us and did all our check in was delightful and helpful
Kathleen MThe owner of the business should not have to be called to let them know that you’re at the store and waiting to pick up the rental that you had an appointment for. We waited 30 minutes!!
Darrell MClean gas ready truck thanks
Stephanie MGreat customer service
Cassaandra MLittle hard to find.
Christopher MThe lady was very nice. The truck was clean.
Bruce PA lady who own this place is very good.
Harnilkumar CIf we ever need to rent a U-Haul truck again, it will be from this location. The truck was clean and well maintained and the staff were great.
Brian GMs. Mary was so kind and helpful at this location!
Angela FWe returned after hours and everything went smoothly. A neighbor business owner checked up in.
James FThe customer service that we received from Mary and Rafael at 4010 Northside Dr Macon GA 31210 was impeccable. We had issues that Mary made sure to resolve by doing further investigation & making several phone calls to the appropriate offices while keeping an amazing attitude. Thank you Mary & Rafael!
Chris WAwaiting refund of deposit
Johnny KHave the same energy that I felt everyone was so helpful and manners towards us was great, also greet you with a smile. Thank you!
Eneca WLove the customer service sweet and respectful
Demetrius SSend location a computer rather than using a cell phone.
Johnny RIf they rent from that location,nothing needs to improve they are fantastic
Don JApproximately an hour after picking up the truck heavy rain started. I then found out the windshield washers were torn and worthless, creating an extremely hazardous driving situation.
Mark BDon’t have the customers waiting to take delivery of the truck. Be there at the specified time.
Brian HAwsome service, could not have ask for better people.
Victor MScheduled 24/7 pickup for when the store wasn't open, but the vehicle wasn't properly staged, so it took an hour for the store owner to come and set up the vehicle
John HGreat customer service definitely would rent again and recommend to others.
Tihesa A