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MARKUS A
Customer Reviews for Savi Laundry
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All was perfect
RAMON BEverything was good
LUCIO SInspect headlights more often. Both low beams were burnt out.
CHRISTOPHER NI dropped off after hours, so I can't really rate the interior or personnel. Dropoff was straightforward and the key box was easy to find
BRIAN SThank you for great service. The truck and size was very useful for all furniture and boxes. We will definitely come back again!
ZACCHAEUS NI used a 26ft U-Haul truck (JH 1055E) and drove it about 550 miles. The truck had a few frustrating issues. The USB + USB-C slot was pushed in from previous use, leaving only one working USB port. It was so weak my iPhone kept dying and boot-looping from lack of power. I stopped to buy a 5A car charger, but even that charged painfully slow. After the trip, I tested the same charger in my car and it worked fine — so the issue was definitely with the truck’s power outlet. The ride was just bumpy — not terrible, but definitely not smooth. The seats were average in comfort — fine for short distances, but not ideal for a long haul. Every time I started the truck, the “Eco” line popped up like anything I did could improve gas mileage. At 70 mph, I was getting around 7 mpg. Cruise control worked, but if I increased the speed, the engine would rev way too high. I had to manually accelerate and reset cruise to avoid that. There was no actual windshield washer fluid — they put water in, and when I used it once at the beginning, it sprayed for about 5 seconds and ran out completely. That’s just poor prep. The headlights were awful too. It’s 2025, U-Haul — it’s time to upgrade to LEDs. Night driving didn’t feel safe at all. The built-in mic for calls was useless — no one could hear me, so I had to switch to speakerphone. On the upside, the speakers sounded great. I found it interesting that the truck downshifted automatically when going downhill — it’s a nice safety feature for a big truck like this. The drive belt was squealing a bit, but the truck only had about 50k miles on it, so it’s coming close to needing a change but not quite there yet. I wasn’t too worried about it. Pickup was smooth and easy. Drop-off was stupid fast — I was done in under 5 minutes. Just wanted to add the truck was clean but I don’t consider a broken charger outlet, no windshield fluid, a squeaky belt, and other outlets that don’t really charge “well maintained”
ROBERT KIt was excellent service and customer service.
JUAN CStaff during pick up and drop off were friendly and informative. Drop off was easy to do with self check out.
Ashley pPeter provided amazing customer service. I'll definitely come back to this location.
FRANCISCO VNo equipment was in the truck when we picked it up.
Tregie Lthey charged us $400 for 100 miles and said we had the truck for three days instead of one (what we had it for) and screwed our rental up and the lox box was stuck and they wouldn’t cone open it
MAKENNA HWrong order no gas in the truck and inside the truck was filthy
Carlos BFraudulent company!!!! Weekday staff …..horrible demeaning Customer Service
SHELLY YI rented a furniture dolly and it was not in the truck. Everything else was good
Khaliya SLocation was wonderful. Super nice associate. BUT the U-Haul needs to be taken out of your fleet. Miserable 8 hour trip!! The Axel squeaks, the trailer shakes. It was loaded properly. We’ve rented many trailers and we pull our large boat all the time. There is something wrong with this trailer. Borderline dangerous. It’s very very old so that might be the problem. I tried to leave this note on my return app but it would not save.
Mark GGreat overall experience, quick check in and out and clean location.
THEODORE WGreat
SAMUEL KJust that it rained had to take pictures on a muddy hill. Could be dangerous for some customers.
Michaeline TVery good
Martin YJust keep doing what y'all doing.
SHAKENYA WEasy equipment checkout and return. Hassle-free experience.
WASSIMABDULMAJID EMake sure equipment is maintained and safe
Michael LGreat customer service and great product quality. I would come back and recommend it to family and friends. Thank you!
TAMERA CTruck has check engine light on the entire trip. Driver's side door was difficult to close and has a leak on door seals
Joseph HGood service. Thanks.
ALFREDO MVery professional and kindly staff. I would definitely recommend it.
ELISABET MThe person at the front was rude both times I came in. He or she slammed the computer when we approached and asked for help. Was yelling instead of talking normal.
ANDY GMuy eficiente y Exelente atención en todos los sentidos
ROBERTO SDrop off was easy. I used the app.
Raegan HI was overcharged . I couldn’t figure out how to return the U-Haul after hours.
TROY FTodo en orden
NELJER NVery pleasant experience no hassle it took about like 10 minutes for pick up and drop off process.
Jasmine FThe rentals I reserved *were not available when I showed up*. That is completely unacceptable. There's no point to making a reservation if they don't exist, and it ruins moving day if you can't deliver.
Patrick TThe location did not have the dollies or pads I ordered and I had to go to another location just to get some. Annoying!
David BGreat location easy to find right on the road.
Greta OThe truck has MAJOR alignment issues and front end needs work done ASAP! Also inside the box close to the cab has a leak and ruined two boxes of expensive books! This truck should be taken off the road!
Joshua WExcelente servicio
WILKIN PThe truck mirror was broken and the inside of the truck was nasty along with the windshield.
Antonio LEasy to find and large trailer park
TAO PMuchas gracias excelente
Alexander PThis was the best location. The customer service rep was so nice, friendly, and organized. It was the quickest and easiest transaction we have had with U-Haul. We will use this location again, and would highly recommend!
David SFront desk agent was excellent. I would recommend this location 💯
ROMA ACheck in was unreasonably slow due to computer issues
CHARLES CI had multiple issues with truck pick up from this location. 1) I wasn't aware of a need of approval to pick up a truck prior to a truck pickup. I waited while the request was "Pending approval" for 10-15 mins. 2) I wasn't aware of a need of alternative contact person prior to a truck pickup. Because the phone verification was needed, I wasted another 20-25 mins to get this completed. 3) Unlocking to get a truck key was not easy, despite the correct 4 letters were used. 4) Reserved items (a dozen of pads and dolly) were not included in the truck. I had to go to the other UHaul location to rent them, after the store opened.
Masami UNever used the app before to check a truck out, but it was much easier than I was expecting.
Curt GN/A
TIFFANY FCheaper prices would be nice but under the current situation is understandable but I have always been treated with respect and always have an option when needing moving transportation in a pinch. I give two thumbs up for not following everyone else. I say thanks, and if I need something in a pinch I hope U- Haul is still right down the road.
Daniel VNot to charge another day for returning the truck 1 hrs late. For someone new in the area it was hard to deal with busy traffic from my location. I called to notify the problem. I understand if it was 2 hrs or more.
RUTH J