Customer Reviews for Sawtelle & Rosprim Machine Shop

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Sawtelle & Rosprim Machine Shop

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MAYA S.
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Very friendly and helpful. Highly recommend using them for your Uhaul needs.

Mike C.
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Customer did not leave a comment.

william C.
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Not much Mike did an outstanding job explaining options. Will be sure to use in the future.

Monica B.
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CHAMBER O.
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Qayed H.
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Mary B.
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It’s location and signage are really bad!

Jareome S.
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Make sure that the trucks are checked before giving it to the customer. Fuses were blown and the trailer lights would not come on once connected. We had to go to another Uhaul to get assistance and I think his name is Al on 19 1/2 location in Lemoore -- he helped us to troubleshoot what was wrong with the truck and we finally got on our way after a 3 & 1/2 hour delay which changed our plans considerably.

Michael C.
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Customer did not leave a comment.

KEIDRA S.
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Thank you!!

Adam B.
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I did not meet any employees at this location. I returned the truck after hours. The parking lot was clean.

Rudy B.
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Customer did not leave a comment.

SANDRA N.
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Your corporate office stinks. The woman I spoke with refused to work with me to re-rent the truck back to where I picked it up. Was just asking for the same flat rate I got the first time.

Terry H.
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Angela M.
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Walter H.
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Great owner! Very friendly and helpful.

Arthur M.
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John M.
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Penny B.
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Mike C.
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GARY S.
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Mike C.
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LINDA R.
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Mike C.
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Darin G.
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DANIEL H.
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The Traffic Dept was amazing finding what I needed on short notice. The U-Haul agent was very helpful and took the time to make sure I had everything zip needed !

Eduardo P.
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Peter O.
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Linda Y.
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I would have liked to have rented a pick-up as I only had to move a few things...but none was available. The staff was friendly and helpful.

Phyllis W.
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I am not happy with your customer service! I had a trailer reserved here in Visalia just down the street from my home. Christine called me and told me the uhaul I had reserved was not going to be available, but I could get a utility trailer. I was not happy that they rented the trailer I had reserved. I spoke with three different women and not one was any help at all! The first time I was told, ok the trailer will be available for you after all. The second call the person told me she would put in for a transfer to get a trailer here from Bakersfield. When I called back the next day, the woman said there was no note saying there was a transfer in the works from Bakersfield. Your customer service reps are rude, did nothing to help, canceled my trailer and I had to drive 30 minutes to pick up and trailer and then had to take it back to that site. Needless to say, i am very dissatisfied with your company. The gentleman in Corcoran was very nice and said you guys do that a lot to people. Not good customer service!!!

Nicole V.
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Pam M.
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Constance S.
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Mike was very helpful and made sure I had all the equipment I needed,

Lori B.
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Great customer service!! I manage an apartment community and will refer all my people to this location!

Joanna M.
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Customer did not leave a comment.

Alejandro O.
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Excelente servicio. Atención personalizada muy profesional. Gracias

Laura L.
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Frida L.
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Graciela C L.
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No comment

SCOTT W.
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johnny V.
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Teresa S.
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Gayle G.
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Timarie M.
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Super friendly and helpful.

john C.
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JUAN G.
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DAVID A.
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Eric L.
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David B.
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DANIEL C.
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JaCob R.
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Didn't know were to leave the trailer

Carlo W.
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Customer service was excellent. I will use them again.

Julie O.
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Nothing better could have been done. I received the most excellent service I could have ever imagined! Kudos to these truly wonderful people from start to finish! <3

Jaccqueline W.
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Debbie K.
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Great customer service.

christina A.
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Customer did not leave a comment.

cynthia N.
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When I first contacted Customer Service over the phone I absolutely was not impressed with the Lady I spoke with while setting up a Reservation for the following Morning. She was not very pleasant, in fact she was very Short and Curt and didn't offer much information and she seemed to become more annoyed as I asked more questions. However when I arrived to pick up the rental truck I was greeted nicely by a person that sent me to the gentleman who would be assisting me. In this Office I met 2 men, one that actually did the paperwork and another who I conversed with also while the man stepped out to get my copy of the contract and my change. When I left I felt very good about the service and Friendliness all the way around. I was told before I left to call Customer Service the next day to find out what location I would be returning the truck to. Again my experience was not a very good one talking to customer service. Upon arrival to return the rental I was greeted by a counter man who was very nice, took care of my return and had me on my way. I told him before I left that their customer service needed some real improvement and I explained alittle more about what happened. He apologized to me and said I was not the 1st, 2nd, 3rd or 4th person to comment on this subject but that there had been many complaints. This is very sad as it can give the whole Company a Bad Reputation.

Debbie A.
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Excellent customer service!

Juanita H.
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Kathy T.
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paul D.
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Visendra K.
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Andrew S.
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Nothing top notch service and don't need to change a thing.

JUANITA S.
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Juanita S.
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Michael C.
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JOE C.
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service was good

Jerry A.
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Edna B.
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Continue as is I at this time have no complaints.

Rene L.
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The person in charge was very helpful. I will highly recommend this location for any hauling needs.

David S.
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Customer did not leave a comment.

Darnechia C.
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David S.
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Mike & Edward provided excellent customer service. Thanks & look forward to doing business with them again.

Margaret B.
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Customer did not leave a comment.

Dawn M.
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Nothing new employees are warm and friendly they explain information to you if you need it. I feel they do a great job here.

Ron R.
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Customer did not leave a comment.

Ralph R.
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Michael C.
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SHERRY G.
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Lucy M.
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Brandon G.
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KENT D.
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raul C.
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Mike was awesome. His location was already closed when I arrived. He left what he was doing to come assist me in renting the trailer. He went above and beyond! God bless him, he was there when I needed the equipment the most.

David B.
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JOSEPHINE R.
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EVA M.
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RICARDO L.
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Keep up the good service.

RYAN T.
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MIKE M.
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Angie B.
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A bell for entering customers to use for attention purposes. Both times I came, the office set up was confusing and no one was behind the counter. I had to wait and then search for people.

MINA H.
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Customer service was very good.

roberto C.
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Customer did not leave a comment.

Grover W.
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KEITH D.
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roberto C.
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Vera J.
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Steven K.
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Excellent and very friendly service, will easily recommend this location to my friends or anyone else for that matter.

Carlo W.
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Only negative is a U-Haul representative from Fresno (Jayln) phoned my wife and attempted to change the deal I had with U-Haul and squeeze us for an additional ~$55.00 in rent. I had discussed the time and terms with the representative and all was fine, but U-Haul in Fresno felt they needed to change the deal. We paid the rent agreed upon, but the woman who phoned caused my wife to become very upset. Next time, speak with me if the deal is with me and also stick with the deal you made with me. It's really bad style to do what your representative attempted to do. Your representative in Corcoran saved U-Haul from a much harsher review, being reported to the BBB and in no case would you have prevailed with the overcharge.

Jenny R.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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