Customer Reviews for Sawtelle & Rosprim Machine Shop

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Sawtelle & Rosprim Machine Shop

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Jareome S. on

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Make sure that the trucks are checked before giving it to the customer. Fuses were blown and the trailer lights would not come on once connected. We had to go to another Uhaul to get assistance and I think his name is Al on 19 1/2 location in Lemoore -- he helped us to troubleshoot what was wrong with the truck and we finally got on our way after a 3 & 1/2 hour delay which changed our plans considerably.

Michael C. on

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KEIDRA S. on

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Thank you!!

Adam B. on

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I did not meet any employees at this location. I returned the truck after hours. The parking lot was clean.

Rudy B. on

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SANDRA N. on

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Your corporate office stinks. The woman I spoke with refused to work with me to re-rent the truck back to where I picked it up. Was just asking for the same flat rate I got the first time.

Terry H. on

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Angela M. on

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Walter H. on

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Great owner! Very friendly and helpful.

Arthur M. on

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John M. on

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Penny B. on

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Mike C. on

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GARY S. on

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Mike C. on

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LINDA R. on

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Mike C. on

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Darin G. on

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DANIEL H. on

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The Traffic Dept was amazing finding what I needed on short notice. The U-Haul agent was very helpful and took the time to make sure I had everything zip needed !

Eduardo P. on

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Peter O. on

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Linda Y. on

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I would have liked to have rented a pick-up as I only had to move a few things...but none was available. The staff was friendly and helpful.

Phyllis W. on

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I am not happy with your customer service! I had a trailer reserved here in Visalia just down the street from my home. Christine called me and told me the uhaul I had reserved was not going to be available, but I could get a utility trailer. I was not happy that they rented the trailer I had reserved. I spoke with three different women and not one was any help at all! The first time I was told, ok the trailer will be available for you after all. The second call the person told me she would put in for a transfer to get a trailer here from Bakersfield. When I called back the next day, the woman said there was no note saying there was a transfer in the works from Bakersfield. Your customer service reps are rude, did nothing to help, canceled my trailer and I had to drive 30 minutes to pick up and trailer and then had to take it back to that site. Needless to say, i am very dissatisfied with your company. The gentleman in Corcoran was very nice and said you guys do that a lot to people. Not good customer service!!!

Nicole V. on

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Pam M. on

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Constance S. on

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Mike was very helpful and made sure I had all the equipment I needed,

Lori B. on

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Great customer service!! I manage an apartment community and will refer all my people to this location!

Joanna M. on

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Alejandro O. on

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Excelente servicio. Atención personalizada muy profesional. Gracias

Laura L. on

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Frida L. on

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