Staff was very accommodating when I needed a larger trailer and made it happen quickly. The 5x8 trailer was exactly the right fit for all my boxes. I really appreciated the tips I got for pulling the trailer safely and easily. It made the trip so much less stressful. Drop off was scheduled for me and achieved without difficulty. The storage that I was assigned did not work out but I was able to find an independent storage facility close by that had easily accessible drive up units large enough to give me room to sort and repack as needed.
Kathleen C
Customer Reviews for Sawtooth Wood Products
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service
MICHAEL MVery nice people. Fast and helpful.
Josette SI would always use UHaul again!
dan mExplain how to set up Bluetooth and inform that you will need your own lock for the door.
Mary EAlex was awesome, professional and friendly
Mitchel HAmazing customer service. Always pleased when I rent here
R.L. RFirst class
Greg TAlex always has our truck ready. Great customer service.
Steven LSawtooth staff managed to undo duplicate and conflicting reservations from Uhaul's confusing and trap laden website.
Michael BGreat job on cleaning out and return. New tires !!
Michael TAlex always has my truck ready when needed. Customer service at it's finest. Thank you!!
Steven LLove the team in Bellevue
Tawna DWell the service was amazing. Alex at the front desk was super helpful and nice. Easy to use everything.
C FGreat customer service. Alex always finds us a truck.
Steven LRenting, using and returning the 5x9.trailer for transporting my HD motorcycle went smoothly and quickly. Loading and unloading my motorcycle was relatively easy. The trailer did what I needed it to do
Robert RAlex and Justin are awesome and always find a truck for us. Not sure how they do it, especially during the summer, but they never fail to provide. Thank you for consistently taking care of us. Couldn't ask for better customer service!!
Steven LEasy drop off, friendly
Cheri AFriendly, quick service with great equipment
Michael HGreat, just what I needed, when I needed it. Super easy, friendly knowledge staff.
allen rAs soon as I showed up, one of the staff stopped what they were doing and checked me in with absolutely no hassle and had me on my way.
DAVID HI had a lot of problems with the app, but Alex was great and made things happen even when the office was closed.
Claire WEasy on-line reservations. Easy pick-up and a good explanation of how the trailer works.
Sheila LNo need for improvement. Easy to book online, and easy to pick-up and drop-off. Thank you!
Wendy EWe had blow out in the middle of nowhere Nevada with no cellular connection. Patched in to Bellevue office by onstar( savior). Justin could not give us U-Haul road side help or number and had to call back? WTH? Only one line at business? 4 calls later able to get tire fixed. Not sure if missed checking tire or things just happen. But apathy to help us was unacceptable
Duree WCommunication between central (online) reservations and retail location. Online said they didn't have the trailer I wanted (which apparently they had) and said they'd get me the next biggest for the same rate. Retail location didn't know anything about that. We worked it out but could have been in that regard.
Matthew MDropped off after hours.
Erin WThe truck drove great, was clean and did great. Returning the toy hauler was easy after we discovered that it wouldn't work for our project.
Thomas FStaff very helpful
GINGER DDirty because of rain and wind on exterior. Interior was clean.
Wilson QI think the team was awesome. Thank you, guys! :)
Tanya RThey did a great job! Fast, efficient, professional
Maureen YDid not provide truck size that was ordered. Had weeks to arrange.
GINGER DI rented a trailer for one day. Brought it back the same afternoon. I received an invoice for 5 days of rental. Not very happy about that. Still waiting on my refund.
David Pvery good service
Martin RThe location was closed during drop off and the lot was muddy.
JON HI did a remote drop off so did not interact with the people on site. However, the person on the phone who talked me through the return process was great. Very helpful and patient. I would suggest providing a bit more clear sign/instruction for after hour drop offs.
EMMETT WThis location was great but the app was horrible. Didn’t work on check in or check out. Kept logging us out. Couldn’t get in. Horrible.
LANGDON RPleaasea advise where dropbox is before.
Jane GGreat customer service!!!
Kelly S