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CHRISTOPHER R
Customer Reviews for Sawtooth Wood Products
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly, efficient, helpful customer service. My experience Couldn’t have been better or easier. Will be back for sure
Erika WWhen returning I found the spots full. I followed a sign that said "return equipment here" with an arrow pointing into the yard. I saw other U-Hauls and parked next to them, followed the app procedures and returned the key. After returning the key I found a sign with small writing telling me not to put the truck beyond the gate, or I may be charged extra. At that time I already gave up the key. Fortunately I was not charged extra. Just a note for the operators because I missed the sign by the key drop and then spotted the return equipment sign with large bold letters. Not sure if others will have that mix up, could just be me. Thanks for a great rental truck!
Johnathan CI had an “ok” experience, it wasn’t bad but it wasn’t the best. I had to wait 35 minutes for the person in charge to return to front of the building to pick up the U-Haul I reserved at 2:00, but did not get until 2:35. The man said he was busy and that there was supposed to be someone there to help him but that person wasn’t there. Thankfully I wasn’t in a major hurry, and had 30 minutes to waste.
Charles FI have rented from Sawtooth Wood Products many times, and they are always great to deal with. Courteous, prompt, and professional.
Kerry MLaid back attendant who was friendly and efficient.
JASON LBetter communication on the age/quality of the equipment. I was blown away when I realized the the truck I was renting had no power windows or power locks or cruise control… and that the vehicle had nearly 130,000 miles on it!
Preston SIt was very difficult to use Ap to pickup when the office was closed. I am sure it is a great office but going through the app to do pickup was really hard.
COLLEEN QAll good
CRESENCIO MAlex was very helpful, knowledgable and patient. I am definitely referring people to them.
Amanda NPlease make sure to give the customer a 'pick up truck' link on their account. I didn't get one and even though I called, ended up with the 'wrong' truck. Not clear at all. Other than that, it was an excellent experience!!
KAREN CThe worker who helped me put on the trailer was great. The first person when I first pulled up was not nice.
JOHN PGreat customer service and everything lined up just as planned. Would recommend to friends.
Terry RQuick and professional
DONALD LDropping it off out of hours the app was a disappointment. Trying to add photos was problematic then the app crashed and I couldn’t get back into the reservation. Had to leave the trailer without attaching photos which was a worry.
Helen BGreat customer service
kelly gMade it very easy to return and notified me that I had left something in the truck.
David JVerification process still slow even though I did it 5 days earlier for another reservation. Had to ask after picking up the truck for the furniture blankets and dolly that I ordered. They weren’t in the truck already.
LIAM Gknowledgable and helpful!
PATRICA BTruck parked in the right place for pickup. Relax the draconian verification process.
Liam GThe location in Bellevue, ID where I picked up the trailer was conveniently located and the men who helped me get set up were incredibly helpful! I will need to rent trailers and trucks again, possibly many times in the coming years, and I will definitely use this location again!
Christie CAlex was very nice and helpful…
Ronald DThe app was terrible.
Kevin JJustin was super helpful!
Lisa AStaff was super friendly and helpful. Hopefully next customer will treat them as nicely as they treated me
Sabine MDrop off using the App was easy. The gentleman inside was super friendly.
jason lVery friendly staff. Good experience.
pete bgreat service. Very helpful folks.
Tim RGreat
MICHAEL MA simple one way drop off for a motorcycle trailer was treated like they were going out of their way to help us.
Anthony Fpersonnel acted like we were bothering them and were reluctant to give us a printed receipt, which we had to wait 20 minutes to get.
Robert NGreat customer service! Alex was awesome at helping us get what we needed!!
Laura NSawtooth Wood Products in Bellevue Idaho failed to hook up the trailer properly and it fell off the hitch. Luckily i was only traveling at 30 MPH but i had been on the highway before and if had come off then it could have been much, much worse or fatal. This was a horrifying experience. When i approached Sawtooth Wood Products about the incident i was met with a raging tirade of verbal abuse. These people are not competent enough to run this business. Do not rent from these mom and pop locations. I will never rent a UHaul again. Rider would be a much better choice. I chose to drop the trailer off at a different location as i was afraid for my safety at Sawtooth Wood Products after the way they treated me. BE CAREFUL of these people, stay away from them!!
JEFF MNice friendly people
Mark WThey had no furniture dollies that I ordered and sent me to a rental store. The shipping blankets where wet and full of snow.
Jack BVery easy to return.
Carl HExcellent service, very efficient and friendly. Great experience
Christopher RSuper easy and convenient. Thank you U Haul team.
DAVID SThe truck was not where it was said it would be. So it was a bit of a treasure hunt to find it. It also didn’t have the dolly in it, but that was resolved. After that, it was good to go and easy!
Meredith MVery quick and easy to pick up a truck - the gentleman who helped us was very accommodating
paul mNot all that clean Someone had left their hat & sunglasses in the truck
Charlie HRented the truck at 4pm on Friday, October 27th and returned it at 4pm on Saturday, October 28th and was told that this was a 2 day rental and not a 1 day rental , so was charged for 2 days.
Paul JThis rental was just what I needed, seem less,
Jeremy C