Customer Reviews for Sawyer's
(U-Haul Neighborhood Dealer)

74 reviews

7974 Tom Sawyer Ln   Silsbee, TX 77656

(409) 386-6145

Location Hours

  • Mon: 10 am - 4 pm
  • Tue: 10 am - 2 pm
  • Wed: Closed
  • Thur-Fri: 10 am - 4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(409) 386-6145

7974 Tom Sawyer Ln
Silsbee, TX 77656

Services at this Location:

Location Hours

  • Mon: 10 am - 4 pm
  • Tue: 10 am - 2 pm
  • Wed: Closed
  • Thur-Fri: 10 am - 4 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Allen Sherwood M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM A. 
Rating:
5.0

The customer service at Sawyers was phenomenal. We will definitely return here when we need our moving supplies. We will also recommend this place to our friends. Very pleasant experience. She went above and beyond with service.

Jennifer L. 
Rating:
3.0

More care could have been shown

JEFFREY K. 
Rating:
5.0

Customer did not leave a comment.

LEE LYNN S. 
Rating:
3.0

More light around facility for after hour pick up.

candace D. 
Rating:
5.0

The agent excellent get in and out very short amount of time

Steven S. 
Rating:
5.0

PERSON EXCELLENT

STEVEN ROSS S. 
Rating:
5.0

Very friendly plus very good u-haul agent

STEVEN ROSS S. 
Rating:
4.0

Customer did not leave a comment.

Betty E. 
Rating:
5.0

Customer did not leave a comment.

STEVEN R. 
Rating:
3.0

Customer did not leave a comment.

Kirk B. 
Rating:
5.0

Helpful and friendly. They walked me through the rental procedure and answered all my questions.

DARREN PAUL J. 
Rating:
5.0

Customer did not leave a comment.

Stephanie D. 
Rating:
5.0

Nothing everything worked out great for me How was very pleased with the great experience

RICHARD R. 
Rating:
4.0

Very nice customer service

Frank N. 
Rating:
1.0

Customer did not leave a comment.

Francisco C. 
Rating:
3.0

Customer did not leave a comment.

William M. 
Rating:
3.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

LEE S. 
Rating:
4.0

Customer did not leave a comment.

Jamie K. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

andrew H. 
Rating:
1.0

Everything

delton E. 
Rating:
5.0

Customer did not leave a comment.

steven S. 
Rating:
5.0

Excellent service

steven S. 
Rating:
5.0

Customer did not leave a comment.

steven S. 
Rating:
5.0

Customer did not leave a comment.

steven S. 
Rating:
5.0

Janice and her husband, Lee were excellent! Just a fine couple.

Richard S. 
Rating:
3.0

Customer did not leave a comment.

Rodney S. 
Rating:
5.0

Customer did not leave a comment.

Doreen I. 
Rating:
5.0

Great place to rent a u-haul. Wonderful people.

Paul B. 
Rating:
5.0

Great service and Friendly people. It was a great experience at Sawyer's.

Chris R. 
Rating:
5.0

lifting the trailer onto and off the truck hitch was tough for a scrawny fella like me. I have a big truck but little arms. that trailer is heavy to lift off the ground and then off the ball when dropping. but I got it.

Johnny F. 
Rating:
5.0

Customer did not leave a comment.

patsy B. 
Rating:
4.0

Customer did not leave a comment.

Arthur J. 
Rating:
5.0

Awsome service ,friendly people with a nice comfortable location.

Lee S. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
5.0

The owner met me when I pulled the truck in and immediatly checked it in, I would defiantly used them again

SONNY C. 
Rating:
5.0

Customer did not leave a comment.

rhonda O. 
Rating:
5.0

Either charge mileage or a rental fee... not both. I pay $30 just to sit in the parking lot and look at it for a day. Then, I have to pay $.99 a mile and replace the gas I use. It's enough to make me go out and buy my own truck. It would be cheaper.

Chris K. 
Rating:
2.0

Just a grassy field. And kinda muddy

Rick S. 
Rating:
5.0

Customer did not leave a comment.

Jim B. 
Rating:
4.0

Customer did not leave a comment.

Jeff P. 
Rating:
4.0

They were closed on a Wednesday afternoon. It was around 2:30p.m. when I dropped the trailer off. I was able to contact the owner on the phone and he did get the trailer checked in within a couple of hours.

Kevin H. 
Rating:
5.0

Great service and friendly people, easy to work with!

Terry G. 
Rating:
5.0

Nice

virgina K. 
Rating:
5.0

Couldn't have asked for a better experience. Customer service was excellent, and price was very good. A++++++++++++

ken L. 
Rating:
5.0

Customer did not leave a comment.

Matt M. 
Rating:
5.0

Customer did not leave a comment.

Rating:
5.0

Customer did not leave a comment.

william M. 
Rating:
5.0

Customer did not leave a comment.

Floyd B. 
Rating:
5.0

Great folks. Friendly, helpful, and the location is very convenient.

Jamie G. 
Rating:
3.0

Make sure that the location that we chose was the location the location we picked up at... unfortunately It was not.. and no discount was offered and I am and have always been a loyal u-haul customer I am seriously disappointed!

Kathy L. 
Rating:
4.0

PAPER WORK WAS DATED INCORRECTLY AT FIRST. (MISUNDERSTANDING ETC.) HAD TO HAVE IT CORRECTED.

Debbie E. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER I. 
Rating:
4.0

Customer did not leave a comment.

Lee T. 
Rating:
3.0

Customer did not leave a comment.

Dean W. 
Rating:
5.0

Customer did not leave a comment.

Donn G. 
Rating:
5.0

Very respectful.

Zula W. 
Rating:
5.0

Customer did not leave a comment.

Kim K. 
Rating:
5.0

It did take longer for us to get the truck because of a pile up on the internet with the u-haul company site. And I was charged a fee for if i locked the keys in the truck or whatever that I told the man that I didn't need that extra charge. When I took the truck back I was told that I was charged anyway and they couldn't do anything about it.

Karen H. 
Rating:
4.0

Customer did not leave a comment.

Betsy R. 
Rating:
1.0

Customer did not leave a comment.

Brenda W. 
Rating:
5.0

Reduce the rate per mile

Nanette V. 
Rating:
5.0

Sawyer's nice friendly staff every time.

Good V. 
Rating:
5.0

I had issues with making my reservation online for kountze yall moved it to Silsbee which was good. Then your computer system wanted to charge me way more then my recipe from my reservation online. It gave the poor guy at sawyer a hard time. I recommend yall loommen into an updated the computer system.

Krystal B. 
Rating:
3.0

The person working the rental had no experience had to have the owner on the phone walking her through the entire process. This took a REALLY long time and caused us to be late to our pick-up. We also wanted to rent the dolly and blankets but they were not available at that location.

Edward R. 
Rating:
5.0

Staff friendly, excellent and very helpful. We will use again.

David G. 
Rating:
5.0

Customer did not leave a comment.

CARL S. 
Rating:
5.0

Customer did not leave a comment.

Carmen W. 
Rating:
5.0

nothing. very friendly and efficient.

Hollie H. 
Rating:
5.0

The online portal kept changing my requested area and changed my in town rental to a one way doubling my bill and the uhaul location couldn't fix it. The Sawyers location was very nice and helpful but its a corporate issue that needs to be fixed!

Scott H. 
No reviews have been submitted for this location.

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