First experience renting without anyone there. But process works. Truck was fine. Didnt have the dozen moving blankets. But was able to get them from a uhaul close by.
Lisa C
Customer Reviews for SBM Building
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
no one was there to accept the drop off, called corporate was told no one would be thereuntil monday but to leave the keys anyway
DONALD Wno one was there, there were no security cameras or lock box to drop off keys
DONALD WNo one was at the drop off location
TONYA GI would absolutely recommend this pickup location and have only given the experience 5 stars because of Mr. Bernard. He went above and beyond to help us pick up a truck, even working late and after hours, giving us his personal cell number because U-haul made our experience a complete disaster on the corporate end. They had technical issues with the website and app that happened checking in and out costing us HOURS (3-4 on each end picking up and dropping off). We were very displeased with U-haul, but would wholeheartedly recommend Mr. Bernard and his location for service!
Isaiah C