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Robert S.
Customer Reviews for Schlegel Barkdust
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had to drop off my U-Haul here and all you really see is an abandoned house with U-Hauls in front of it it's not really inviting and was more than a little confusing trying to find the office to drop off the keys
Wesley H.Everything went extremely well with all of my recent rentals. Four trailers and a 26' moving truck in the last month and a half. No problems at all
Robert M.Excellent service twice! Thankyou
SANDRA B.The vehicle may not have been properly serviced as halfway through our trip we got a message telling us we had zero percent oil life remaining. We lost two and a half hours waiting for a remedy.
Jeffrey S.The U-Haul online reservation process is tedious, made more so by taking me through screen after screen of up-sells and add-ons that were irrelevant for the kind of rental I was making, but which I had to decline on each screen in order to move on. Also tedious and inefficient are the set of screens asking about hitch weight capacity and towing capacity. There has to be a more efficient way of gathering that information. You should do more usability testing of the online registration process with an eye on how long it takes and how that time could be reduced.
David P.Easy process to book, pick up and drop off.
John C.The gentleman that helped me was super great super easy pick up and drop off and it was very close to where I was going
Vanessa C.Great customer service
Michael C.Very efficient.
James G.Some signage to help identify the location.
Randolph S.Very friendly and helpful. I wasn't sure what to expect, but they exceeded my expectations.
Bryan C.I rented a hand truck thinking there was a ramp on the truck. Would have been nice to know there wasn't. The rental was a waste.
Sunshine F.Staff were friendly and helpful. And the truck was ready on time for pick up. Unbeatable rental rate too. Thanks.
James C.Great..
HOANG T.Confusing to find.
Christina W.It has now and has always taken too damn long to rent a damn truck!!!!! It shouldn't t take an hours or more to Rent A TRUCK!!!! It takes too long to rent a damn truck!!! Why does it take so long to rent a damn truck???? It shouldn't take an hour or more to rent a damn truck!!! Do you get my point? I'm trying to tell you that it takes too damn long to rent a truck!!!! Not just from this location. From ALL locations!!!
ron E.Great customer service, nice and friendly.
Winema W.Representative was friendly
Martin C.Very fast service, very friendly.... no drawn out questions or sales pitch!
Frank S.Excellent service, very friendly!
Chit T.Closes at 4:00, with no way to drop off later.
Desmond P.Staff is super nice and helpful. No issues.
Katja B.Great service!
Adam D.Great customer service and overall satisfaction
bryan C.great experience, no issues
Jeffery H.The location was great. But the website and central reservations was a nightmare. I ended up giving up and just driving out to places to find what I needed. The website said places had a trailer that when called the place didn't have. The phone agent reserved the wrong trailer for me, and couldn't explain why the website said the right one was present when her screen said it wasn't. And I reserved it for 11am and was told someone would call me by 6pm to confirm my pickup.... think about that. Who would even read that to a customer. Do better centrally.
RANDELL P.I've rented from this location for several years - Good people and they are always friendly and ready to assist.
Clayton H.Great Experience!!
David J.Bigger signs to help direct customers to the correct office building.
Delvin N.This location was bizarre. There was no store and barely any signage stating there was a U-Haul here. There was a literal shack for an office - an 8x8 foot shed! This shed was dirty and questionable. I was pretty scared to go inside to give the man my paperwork. I am shocked that U-Haul doesn't approve their places before they open!
Carie T.Staff was very helpful. No need for improvement.
cheri G.Excellent service !
William W.Very pleased with my experience here.
JOHN S.Very professional; easy access; rapid processing; excellent equipment; competitave pricing...overall a very satisfying experiance! Thank you.
jerry M.Need signage to help find location
PAUL S.Dave is great!
Theresa G.They don't have a lot of room to park the moving trucks, but the staff was accommodating and took care of us.
Jane L.Great customer service by Peter! Thank you
Gary M.This place was great ?? very friendly! I would rent thru them again before ever going back to The Cornell store
Jacob O.Unsure how long this location has been renting uhaul vehicles but my initial observation was not very long. Improve or replace computer keyboard with one that doesn't have keys that stick. Improve training of staff.
Barry O.No issues.
CANDUS D.Great people. Not much for inventory but customer service is top notch. Thank you!
Darren C.