Customer Reviews for Scott Holder Properties

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Scott Holder Properties

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tim A.
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Jennifer was very professional and knowledgeable i will highly recommend them.

Rodney H.
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Great people, easy to deal with.

Rudy W.
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Customer did not leave a comment.

DWIGHT Y.
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No comment

Richard D.
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The rental, pickup and return process was clear and easy.

gwendolyn R.
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Very friendly and helpful. Very concerned with my needs.

Gwen R.
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Customer did not leave a comment.

HARLEY H.
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Paul L.
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SONJA K.
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This location offered the best yet moving experience with their excellent service and well maintained trucks. The staff was very personable and helpful with meeting our service needs while even offering his cell number should we require assistance. Exceptional service with calls prior to pickup all the way to the end in dropping the truck.

Wes B.
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Customer did not leave a comment.

Sandra R.
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Lady handling the transactions (rented equipment twice) friendly, courteous and accommodating.

Patricia S.
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Customer did not leave a comment.

LUCAS A.
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Customer did not leave a comment.

Cecil B.
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Customer did not leave a comment.

Darrel H.
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No assistance at location in checking trailer for functioning of lights or hooking trailer with correct tie down. I called the business once equipment was loaded and I noticed a nail in the tire. I called and asked could someone bring tire to change. Representative explained that she was the only one there at the time and since I didn't get the insurance it was my problem not hers. So I called the uhaul assistance office and they sent roadside assistance out to replace tire. So that location will never be referred by me to anyone in the future stay away!!!!!!!!!!!!!

Daphne M.
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Johnl B.
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Jared T.
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ZANDRA S.
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GREAT, friendly service...size truck was exactly what we needed...recommend highly :)

Brian D.
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Customer did not leave a comment.

Romonica O.
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This was by far the worst moving experience I've ever had. Although Scott Holder Properties did go out of their way to service me, the entire experience was horrible. I reserved a uhaul with an entirely different vendor. I spoke with the vendor before my arrival only for him to be unavailable and not answering calls when I showed up for my rental. After several calls to customer service I was informed that someone would deliver the uhaul to me. By the time he arrived it was already dark leaving me to pack in the dark. I had issues with the tow dolly and no support to assist at my home. I had to go to another local uhaul for support. The gas was low when the vehicle was dripped off causing more time wasted having to fuel before departing for TN. This was my second rental in 6 months and the second issue I faced. I will never use uhaul again in the future. Both experiences were well below what I expected as a customer. I am highly disappointed in the services I received.

Tyletha J.
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Customer did not leave a comment.

Shawn K.
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They tried to give me an old beat up trailer they called "Goldie". The lady who worked there did notwant too give us the old trailer because for one she knew we were traveling long distance,however she was unable to change the trailer number. She called her site manager and he refused to switch us to a more reliable trailor he stated he can use the old one. As a customer I feel as if uhual should be better. If it was not for me inspecting "goldie" and seeing that there was a gash and the rubber off the tire I would not want to imagine the consequences. I was pulling a uhual with my family and the lack of care and respect from the site manager shown to allow his employee provide a different trailer was appalling. I guess money is more important to lives because there was no way we would could have made it from Eastman to WashingtonDC in Goldie.

David C.
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Customer did not leave a comment.

Derek B.
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mary R.
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eddie S.
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Holder's place is great! Jennifer is so nice. Eddie Skelton does an excellent job too recommending Holder's.

James W.
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Customer did not leave a comment.

Stephen A.
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Randoll B.
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Jennifer was wonderful and very helpful!

FREDDIE D.
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Self drop after hours - Rating N/A

Karen B.
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Customer did not leave a comment.

Rex A.
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Great folks! Fast drop off!

Lisa S.
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Well the website said it was open on Saturday until noon I think but it is closed all day so I think the website needs to be updated. I had issues with my online account trying to get the truck returned but they were closed so I finally got someone from uhaul on the phone and the lady was very helpful and nice and was finally able to get the truck returned .

Charles H.
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Nothing to improve at the Uhaul business in Eastman A person was walking out to me before I even got out of my truck. Very courteous, helpful, friendly. I would recommend this place to anyone. The week prior I dropped off a auto transport trailer. The business was closed but I parked the trailer in a spot and put the paperwork in the drop box. Awesome place.

Bryon R.
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They called us the day before we could turn in the truck to see when we would be turning in the truck. We told them Saturday afternoon. When we went to turn in the truck, they were closed. They could have told us when they called that they were going to be closed and how to return the truck but they didn't. This is my second bad experience with this company.

KAREN B.
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Customer did not leave a comment.

Eddie S.
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Again, Eddie Skelton and his staff are excellent people. I feel that I was treated with care.

Keith F.
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Great service and friendly staff!!!

Bryon R.
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I had to figure out how to disconnect my trailer and then lift it off the hitch by myself (I am a 60 year old man). This was a 12 foot trailer! Not happy with the lack of service at all.

Jerry C.
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Online menu is too cluttered on my kindle fire hd10. Info needed to access is in background and impossible to read. Company products are splashed all over screen hiding everything else.

Ken L.
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Customer did not leave a comment.

Christina G.
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Nothing!!!! These guys are awesome!!!!! I had an issue with my original pick up location and went to them and they got me going in about 15 mins.

Cecilia H.
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Jennifer was very helpful in all aspects.

Tiffany E.
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Great customer care. The truck was stucky inside the cab on passenger side. Probably juice and inside the truck wasnt swept. There was trash in there from before. I didnt find it too bad. Its definitely not something someone would have seen just opening the door. Trash was in the attic. Overall the truck was good. Drove nicely. Did notice a back driver side back up light out but we did no night time driving. Would definitely recommend this location because staff was super nice. It's clear the truck was dropped off to them so they wouldnt have know about the issues.

Vernon W.
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Jenny T.
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FREDDIE D.
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Kelli Q.
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Lawadjia C.
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dustin K.
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Sherry H.
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Deborah H.
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Lakeisha P.
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They was closed due it being a Sunday. But overall the location was easy to find.

Kayla E.
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Customer did not leave a comment.

Jason D.
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AL D.
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Johnny T.
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JASON M.
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William Robert T.
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Customer did not leave a comment.

Wes B.
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FREDDIE D.
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Lawrence C.
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Troy H.
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Nothing, just wanted to say the staff at Scott Holder properties are super! They answered my questions, gave me excellent service, and made me feel important as a customer. I will definitely recommend them for my friends U-Haul business.

Debra S.
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call and advise as to why you are adding a charge to my card instead of just adding it

Lawrence C.
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Overall, it was a very good experience. I can think of no other improvement.

Milton D.
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Customer did not leave a comment.

Thelma T.
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Harvey H.
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shaunt G.
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Great overall experience. Very dependable, friendly, and professional. Glad to have a dealer in town

Glen D.
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Customer did not leave a comment.

Lauri B.
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Customer did not leave a comment.

Myrtice B.
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ERIK L.
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Due to the hassle we received from Pennsylvania Uhaul. We will never rent again

Gary D.
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Very nice & helpful with the drop off.

Jessica P.
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Get friendlier people and stop charging people for extra days they didn't use your truck. Also your online service is a joke. We ordered hand trucks that were not there. And we ordered a 15ft and got a 12ft.

bill T.
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This location is ran professionally and I will be using it again

bill T.
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This location is ran professionally and I would recommend it to anyone and will use it again

eddie S.
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Customer did not leave a comment.

Thomas W.
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Our main problem was with u-haul reservations and computer systems! We reserved the trailer 7/24 and when we got to the place we were to pick it up, they did NOT have it!!! We had to go to another location to get one! They had all kinds of problems with the computer program trying to get us signed in! The whole process took an hour and 40 minutes!!! Completely unacceptable! Then the store had NO one to hook it up for us so I did it! An absolutely horrible experience!

Calvin U.
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Customer did not leave a comment.

James W.
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James W.
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Friendly, fast and efficient service. Excellent Uhaul experience.

Joey Y.
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Customer did not leave a comment.

jim S.
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Jennifer K.
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trey M.
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Uhaul needs to either oil up or replace the ratchets. They were rusted and difficult to operate

No reviews have been submitted for this location.

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