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Noel M
Customer Reviews for Scott Holder Properties
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Drop off was good. The only minor issue was that I had difficulty locating the key drop box.
Neil SSince I was in town, I decided to visit the local U-Haul dealer rather than go online as in the past. The business was a pleasure to work with. The organized young lady was friendly and genuinely interested in getting me processed and explained the contract terms. She was highly knowledgeable in that she readily answered any questions or concerns I had on towing capacity and any other issues. My comments are limited in regard to the Auto Transport Trailer that I rented for a twenty-four-hour period. Upon inspection of the trailer, I found the retaining straps were still tightly wound around the ratcheting spools and not laid out ready for use. I found the front ratcheting mechanisms were very stiff and nearly non-operational due to slight rust or non-use; it was a struggle to release the ratchets in order to unwind the straps from the spools. After getting the Auto Transport Trailer to my home and before loading up my vehicle, I generously lubricated the ratchets on all its movable contact surfaces with white lithium grease. This made the ratchet mechanisms exceptionally easy to operate and I had absolutely no issues from this point onward. I delivered my car without any problems whatsoever. Upon returning the Auto Transport Trailer to the equipment yard, I laid out the retaining straps in their proper orientation and set the ratchets in a position ready for use by the next customer. I then checked in with the office. Based on my experience, I highly recommend this local U-Haul dealer and would use their services again.
Glenn CNothing
Renae ANo Hussle Rental
Thomas FScott and his team are great. Would absolutely recommend.
Bradley MNice lady. Very professional.
WESLEY MEverything went great but the trunk stunk of dead rat or animal
Brandon DJennifer is awesome at this office.
Cheryle PRatchets for wheel straps need lubrication once in a while. They worked well just stiff
Eddie DDo not support Ron’s Quick Mart in Eastman Ga.
Michael BI wouldn’t change a thing.
Alejandro SDrop off was perfect. I advised them of the lighting issue.
Jerrod LTire had a screw that was visible and tire was flat. They did pay for repair but I had to take it to get repaired and wait. Also the trailer lights did not work. My trip was from Georgia to Florida. Imagine driving with no trailer lights. I made a lot of people mad and probably risked some lives. They DO NOT CHECK THEIR EQUIPMENT BEFORE RENTAL! I have used U-Haul in the past for rental trucks but will NEVER RENT A TRAILER AGAIN!
Fancy PI appreciate your business!
Shekira MPut side steps on the u haul
mary rCustomer service was amazing... Thanks you
Gary DTruck share is the way to go. Mucha faster
Heather RN/A
EMORY TThe U-Haul AT was very good and enjoyed using it to haul my MGB sports car. The experience with the location of pickup was a bad experience in many ways which I would not wish on anyone. At any rate my use of your equipment was a success and I appreciate this. Thank you.
Ron KJennifer White is an excellent office manager. She will go the extra mile. Thank you for helping out so much.
Cheryle EI believe that it would be great if the Uhaul was swept prior to pick up. If a charge is added to clean rear than it should be swept. I tried to get the guy to show me how to add and disconnect the trailer that was asked to be hauled and nothing..
Diamond TI have not rented any U-Haul in the past 7 years.... Please find out who is doing this in my name because it isn't me
zeffie WGreat customer service
Kristi WIf you are in need of a U-haul service, this is the place to go. They have a large selection of trucks and trailers. The 6x12 enclosed trailer we used was clean and pulled like a dream. Zero issues with this company. Ms. Jennifer was a pleasure to work with. She was very efficient and took care of my every need. Would definitely use their services again.
Robert NCould not have been better in any aspect!
Terry KGreat service. I was in and out quickly. Explain everything in detail and answer all my questions.
Brandon BNice people to deal with, have a blessed day
Antawn BThe staff were incredible
jimmy pEasy access very convenient location!!
ROBERT MJennifer was very professional and knowledgeable i will highly recommend them.
tim aGreat people, easy to deal with.
Rodney HNo comment
DWIGHT YThe rental, pickup and return process was clear and easy.
Richard DVery friendly and helpful. Very concerned with my needs.
gwendolyn rThis location offered the best yet moving experience with their excellent service and well maintained trucks. The staff was very personable and helpful with meeting our service needs while even offering his cell number should we require assistance. Exceptional service with calls prior to pickup all the way to the end in dropping the truck.
SONJA KLady handling the transactions (rented equipment twice) friendly, courteous and accommodating.
Sandra RNo assistance at location in checking trailer for functioning of lights or hooking trailer with correct tie down. I called the business once equipment was loaded and I noticed a nail in the tire. I called and asked could someone bring tire to change. Representative explained that she was the only one there at the time and since I didn't get the insurance it was my problem not hers. So I called the uhaul assistance office and they sent roadside assistance out to replace tire. So that location will never be referred by me to anyone in the future stay away!!!!!!!!!!!!!
Darrel HGREAT, friendly service...size truck was exactly what we needed...recommend highly :)
ZANDRA SThis was by far the worst moving experience I’ve ever had. Although Scott Holder Properties did go out of their way to service me, the entire experience was horrible. I reserved a uhaul with an entirely different vendor. I spoke with the vendor before my arrival only for him to be unavailable and not answering calls when I showed up for my rental. After several calls to customer service I was informed that someone would deliver the uhaul to me. By the time he arrived it was already dark leaving me to pack in the dark. I had issues with the tow dolly and no support to assist at my home. I had to go to another local uhaul for support. The gas was low when the vehicle was dripped off causing more time wasted having to fuel before departing for TN. This was my second rental in 6 months and the second issue I faced. I will never use uhaul again in the future. Both experiences were well below what I expected as a customer. I am highly disappointed in the services I received.
Romonica O