All good
RONALD R
Customer Reviews for Scotts Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All good
Ronald RNeeds better signage , trailer returns lot across the street from main business, larger sign , glad I called the number on paperwork when I arrived…employee went straight to work & was very helpful, unhooked & processed everything on the spot…
Richard FThe truck ran rough and there was a problem shifting gears.
JESSE DTo ensure that the drop off location is what the customer scheduled.
SCOTT BPrice is ridiculous I shouldn’t be charged 1.09 per mile and pay for gas when you still have to pay over 120$ just rent it!!!! Not too mention I had to pay an extra 70$ because I went a few miles over!!!!
SUMMER LVery quick response to returning the truck.i did not have to wait. The employee was very professional and friendly.
Mike RThe location in Bunkie LA was excellent I attended the initial review of the U haul trailer with my father and the attendant at the location. He was very prompt and respectful and made sure that I understood how to utilize all items on the U haul effectively and efficiently. The main issue that I initially had had was that the Alexandria LA area manager decided she was going to cancel my reservation without my permission, and I had to call corporate and effectively handle that. I was looking for compensation or some form of remedial action done to make sure to ensure Customer quality and the longevity of my relationship with the company as a customer. Overall, it was an excellent experience, but I would like to have a review of that area manager who disrespected me on the phone and did not have any regard for my reservation or my 72-year-old father who traveled eight hours across the state from Texas to Louisiana. That area manager decided that she was going to make us wait three hours and disrespect us by giving us the runaround and not giving us the U haul that we had effectively reserved. Having utilized U-Haul for over 15 quality years I overlooked the issue and still maintained to get all my items from Louisiana to Texas effectively.
Quentin DFantastic employee
RICHARD BVery good employee
RICHARD BMichael was awesome. Thank you for all your efforts!!!
Kelly D