There is no option on the app to let you know that the truck was dirty when returned because it was dirty when we received it. When I tried to notify U-Haul that the truck was dirty it wanted to charge me $25 cleaning fee which was not acceptable so I had to go back and say it was clean. The process was not much more efficient and I won't use that location again.Jonell O.
Secure Ez Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
To me u guys a doing a great jobAwah S.
The contracted locations that are suppose to be more convenient are a joke. Keys not in lock box or given wrong codes. For us we were given no drop off address! Had to make several phone calls, talk to 4 people at customer service to get locationBRENDA H.
Customer did not leave a comment.Larry M.
Customer did not leave a comment.Frank T.
Customer did not leave a comment.Tony P.
Customer did not leave a comment.Steve B.
Customer did not leave a comment.merle G.
I forget her name, but the young lady at the desk today was awesome to work with. There were cards on the counter that said Nicki, however she was not who we worked with. The young lady that was there was very professional and knew exactly how to get things done fast and convenient.. My family and I really appreciate the availability of the UHAUL truck. Helped get this done a lot quicker. Will definitely recommend to family and friends. Thanks again.Roland W.
Customer did not leave a comment.Sherwin W.
We found damage on the truck that was not marked and walk back inside to tell them but they said we had taken the best insurance and it would not matter so they did not need to look at it. Did the rest using the app to pick up the truck which stalled and stopped right in the middle of the pick up and had to restart it also not a good experience.Alan R.
Give box number that is accurate for truck share.Kevin C.
The equipment was accurate and in good shape, but the location forgot to put the moving pads I rented in the truck, so I had to call customer service and go to another location to get the pads. Uhaul was great about it and they credited my account and sent me a VIP coupon.Stacy W.
Lock box instructions were confusing. A three digit combination was provided. The box had three three-digit combinationsJoel M.
They charge you way more then what's on your receipt and they charge you for cleaning even though you cleaned up the truck an gave it back exactly how you got it .... WHAT A RIP OFF !!!!! I would never get a truck from here againAlexis S.
A couple issues with the renting location but the main problem was the rate was higher than I was quoted and the alternate drop-off location that I selected to obtain a discount was not available to the renting agent when I picked up. I also realized the next day when we were loading that I had paid for 2 dozen pads and was only given 2 bundles which only had 6 pads in each. The trailer states it is not waterproof but we had a lot of water coming in from the roof so I bought a large tarp to put over it while loading and overnight. Luckily it was not raining the day we drove. I went through the e press set up but it still took 30 minutes to complete the processRandal R.
Tammy that works there did an amazing job helping me out on the rentalCarmen D.
Tammy was at the desk in the location when I arrived. She was extremely helpful and very friendly. She helped to make the Uhaul experience less stressful, smooth, and quick.Rene R.
Only had U-Haul 3-days & had pay to for 5-days that isn't RIGHT AT ALL......charlene D.
Only issue i have is not with people there they were very nice. Issues were 1. The online form we sent in were supposed to have appliance dolly with rental it did not only regular dolly, was told i could cut the tag and use the regular dolly and would not be charged seeing they did not have the appliance dolly as requested in the online form/contract. I was not charged this on final bill. 2. On the final bill I was however charged for the bag of pads that wer did not use, the security tag was still inplace when returned. I was charged $15.00 for this & is not a valid/fair charge. I will be following up with rental location on this on Monday. 3. Truck was used as a locker for all of garage due to garage floor being coated and was easier to store the garage contents and keep secure in driveway. Truck was rented from a local location so truck was driven 4 miles from rental to home then 2 days later 4 miles back. And was charged $9.35 for 2.2 gallons of fuel..... The 15' trucks should at least get 10-12 MPG so was overbilled there not much but still... Overbilled by at least $4.70 on that as well. 4. Billed for an enviormental fee of $3.00...... I will be seeking a $20.00 credit from rental location as I feel the pad charge and fulecharge us not fair in anyway. Seeing we did NOT use the pads and truck was driven 8 miles...Brian S.
Tammy was great ! Super helpful and friendly ??Jamie J.
Customer did not leave a comment.Paul S.
There was a lack of documentation that we were suppose to receive but never got. We also never were informed by them when our drop off time was so we got charged for an extra day. Just was a lack of information.Kevin R.
The lady in the office was very friendly and helpfulROGELIO S.
Customer did not leave a comment.Jonathan C.
was charged a whole day rate for being late..made me say WAIT....WHY CAN'T YOU PRORATE ????Doug K.
We originally were booked at a different location but was changed to here. Girl was less than helpful didn't set us up with the correct drop off location because she couldn't find it and we were charged $11 more than the 1st contract. Then trailer didn't have electrical hookup so my husband had to go back to where we had scheduled the rental and get the connector. They were super helpful but the girl at Secure Ez didn't have a clue. It was the only piece of Uhaul equipment on the property.... you might want to drop them as a dealer! Also the trailer leaked. We ran into a torrential downpour about an hour from our destination so we unloaded immediately and discovered some boxes were wet but nothing was damaged. Reported this to drop off location.JUDITH H.
Brian Aker (Ronald B Aker) either does not understand the U-Haul system or does not understand the U-Haul policy. Brian's explanation to me was a valid credit card was required on the front end of the reservation, however actual charges would be finalized at return. Additionally, Brian's recommendation was if estimated miles may prove short, it is better to add additional estimated miles up front, rather than be charged overage mileage upon return. And again, actual mileage and charges would be determined at return. Instead as it turns out, Brian did not use my credit as a valid hold, but rather charged my credit card upfront, after which the return location could not adjust. Because I did increase estimated mileage upfront with the full expectation of receiving a credit upon return for unused mileage, this results in additional charges to me of $175 = $1553 (includes additional mileage estimate) - $1378 (original booking charges). Please respond with how to resolve this mistake.James M.
I was very unhappy with the services provided by uhaul. I had a flat I called 2 times and and explained my situation I was already stressed with the move and my flat tire. The uhaul I had reserved for 3 weeks was given away. I had to drive 30 mins to get another uhaul which the lady said it was only 7 mins away. That put me way behind on my moving schedule then I wound up losing a bunch of my stuff because I couldn't get it all. I lost $300 of stuff if not more. I will NOT use uhaul again I will go somewhere else this was ridiculous. Then I went to take the uhaul back and the place was closed so I had to take it somewhere else and drop it off. I even put extra gas on the uhaul. If there is anyway I would like some of my money back for the headache that was caused my bank account has been closed from moving out of town. Please send the refund check to 3664 state route 49 Arcanum Ohio 45304paul D.
Customer did not leave a comment.Mark G.
Customer did not leave a comment.Isaidy D.
I'm highly upset I have no clue what the $14.00 safe coverage fee is? I have my own insurance and I was not made aware of the charge during my phone call or signing the paperwork and I did put a gallon of gas in the truck. I googled it and it said it gets about 13 miles per gallon. Well I only went 18 miles so maybe I should have put 1.5 gallons but not 2 and gas is definently not that ridiculous so that was absurd. I paid over $60 for something I expected to pay $42 max.. I will not recommend U-haul to anyone if I don't receive some type of credit for miscommunication on this $14 fee or the fact that I put a gallon in but you say it needed 2 whole gallonsSara S.
Customer did not leave a comment.JOANIE M.
The original location for my rental pick up was "oversold" and did not have a truck for me when I arrived. They sent me to the above location which had a truck available. The whole process to finally get a truck took 2 hours.Charles R.
Good servicePriscilla S.
Nothing, service was excellent!!!!!!Alison P.
We dropped off after hoursDave H.
Went a couple miles over the limit after taking a couple wrong turns getting to the drop off location, but was not charged. Very understanding young man, pleasant and very efficient.Donna S.
I rented form a location close to the hotel, but was moved to the Hamilton location. there was a reason I picked the location I did. If you over book trucks, what good is it to have an advanced reservation? The guys at Hamilton were OUTSTANDING, but the UHaul reservation process is pathetic.Peter B.
Was a little difficult to figure out where to drop off the van but I was very pleased with UHaul overall.rozina C.
Adequate space to pull in. It is a storage facility with no paring for rental trucks coming back with their ride behind them.SHARON LEE K.
Customer did not leave a comment.Ronald G.
Customer did not leave a comment.Ashley P.
Customer did not leave a comment.MICHAEL D.
Customer did not leave a comment.Katrina A.
Customer did not leave a comment.DEBORAH M.
No room to move around safely without having to back into the street.AMBER F.
The store representative was nice & very helpful. In the future, store rep could maybe be more clear on drop-off process.alicia H.
Lower milage ratesEDWARD G.
Arrange for the pickup in the location I actually initially requested. You sent me miles out of my way.Thomas F.
Customer did not leave a comment.Deanna R.
I was quoted a lower price when I booked the truck and when I picked it up I was charged an additional $80. When I questioned the amount the agent advised that she couldn't make any changes to the charged amount and that I should question it when I dropped it off.MARY C.
I was disappointed how far I has to travel to pick up the truck.Tracey K.
Customer did not leave a comment.ASHELY C.
Customer did not leave a comment.RICHARD W.
Do not be closed when I arrive for pickupJACKIE J.
Customer did not leave a comment.James T.
Very helpful individual with a fantastic personality. Will be a customer for other services.Martin L.
allow drop-off at preferred locationDIANE B.
Customer did not leave a comment.Ron M.
Customer did not leave a comment.JOHN L.
U-Haul called the day before our move and indicated there was no truck available at our preferred location. We were required to drive to another location 20 miles away and resulted in a delay of our move. Very disappointed in the last minute switch.TOM D.
The staff was courteous and professional.Jim H.
Customer did not leave a comment.Sendeep W.
office under construction. didn't have return order info; had to contact someone to get computer files. Owner/contact was thorough about how the trailer performed.MILTON K.
Couldnt even find the drop area for the key, felt like I was going to die.TAYLOR J.
Have the equipment advertised. The van I was looking for was the kind used on "American Pickers" TV program. But otherwise it turned out ok.KENNETH L.
Customer did not leave a comment.WALTER C.
Only dropped the truck off after hours.ASHLEIGH H.
I scheduled this move one month out. The day before I received a texted message indicating my pick-up location was changed as well as the pick up time was changed from 09:00 to 12:00. Who starts work at 12:00? I have a full day planned to move out of state and only picking up the truck at 12:00 wasted the entire morning and put me late unloading. Also the covers for my bed that I paid for on line were not at the location I picked up the truck. They were sent to the original location that I scheduled to get the truck but that location was closed and I could not get them, I tried calling the location for two days but they did not answer the phone.RONALD W.