Customer Reviews for Secure Ez Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

The gentleman running the establishment did a great job. He provided very professional, knowledgeable, friendly service both over the phone the night before and in-person upon pickup and return.

Rating:

5.0

Very good service and quick! I will recommend and use this location again.

Rating:

5.0

Communication was great. Vehicle was very nice & in perfect condition. Great service & easy to pick up. We were able to pick up a day early which was extremely helpful due to the winter weather.

Rating:

5.0

The locks to get the keys are really hard to open. Maybe get newer or more modern locks.

Rating:

5.0

Goo customer service

Rating:

5.0

My experience was very positive as the pick up was quick, staff was courteous and helpful.

Rating:

4.0

Uploading pictures on the app took way too long because it kept making me retake pictures. Other than that this was fine!

Rating:

4.0

No operable A/C in vehicle and this was not disclosed prior to rental in August in Ohio. Drove 3.5hrs in heat.

Rating:

1.0

Bad service from beginning to end. Upchatged me telling me I HAD to have a bigger vehicle when I did not. Also added the 15 dollar insurance I wouldn’t have got with the 8 foot truck. They must work off commission. I tried to complete through the app but had to call and that’s when I got up charged. Be careful.

Rating:

5.0

Drop off location was great. No issues and attendant was helpful.

Rating:

5.0

Clean truck and facility. Easy parking. Attendant was helpful. I was able to buy extra boxes that I needed.

Rating:

3.0

The app didn't cooperate, causing me to get the truck 20 minutes late at 6:20 pm. Returning the truck was also a struggle due to the app's malfunction.

Rating:

5.0

The staff there was super helpful!!

Rating:

1.0

What is the point of taking these steps before you get the car and they still over charged once I got in the truck the gas light was on and I had to put gas in the truck and then to.matter worse they charges me 93 dollars..yeah never again they are liars

Rating:

5.0

Great to deal with. Very frindly.

Rating:

5.0

Staff at this location very friendly and welcoming

Rating:

5.0

N/A

Rating:

5.0

The truck was a bit temperamental with shifting and maneuvering tight spots. I was thankful I had my son who is a seasons truck driver to help out. I am a repeat customer and always get treated very well here. Thank you!

Rating:

5.0

Customer service was top notch and I am very much satisfied

Rating:

5.0

The staff there was very friendly and polite and the vehicle was ready to go when I got there. The vehicle was very clean and maintained. Very easy to deal with.

Rating:

5.0

Kathy was very helpful and made the process very smooth. Thank you Kathy!

Rating:

3.0

i was charged adtl $11. for fuel. fuel level was actually more than when i picked up the vehicle. only comment from 800 customer service was did i take picture which i did not as i honestly did not think it would come to that

Rating:

4.0

N/A

Rating:

5.0

Appreciated

Rating:

5.0

Nothing. Everything went smooth

Rating:

1.0

This particular location had no support for my rental. It was closed, and I had to use the ob-line check-in. The app is absolutely horrible!

Rating:

4.0

The gas wasn't on a half of a tank. And I returned it on the same exact amount I picked it up on. And its trying to charge me 14 dollars extra for gas. When I have the pic of the gas when I picked it up

Rating:

5.0

Kathy is the best Uhaul representative I’ve ever met in my entire life. I will always come back there so long as she is there. She saved me money and made me feel valued. She was very knowledgeable and understanding of my needs. She deserves a raise for sure. Excellent service. Thank you.

Rating:

5.0

Very nice person to work with. She is always helpful.

Rating:

3.0

We originally scheduled pick up at a different location, but we had to change to this location because our vehicle was not available at first location.

Rating:

5.0

Very friendly worker at this U-Haul. I will recommend her highly. She has assisted me twice now. Thank her.

Rating:

5.0

I forget her name but the young lady who worked the morning shift on 10/1/22 was amazing. She made the entire transaction and return process flawless.

Rating:

5.0

Kathy was so helpful and really knew her job . She was very polite and professional. I really enjoyed the experience and she provided all the information I needed to complete my transaction s

Rating:

2.0

I only need a dolly for 24 hours they may be rented for 48 hours because they was not going to be in the office. It took them almost an hour to figure out how to read me a dolly in about 15 to 20 minutes to return.

Rating:

5.0

The clerk kind and helpful

Rating:

5.0

This woman went ABOVE & BEYOND. Yeah, you actually get 5$ off of the purchase for doing a review, but believe me, $5 is NOT whⁿy I'm writing a review. She was EXTREMELY punctual, understanding, and she is very knowledgeable on the size storage unit I needed just from the information I gave her over the phone Would & Will definitely be returning for more service as needed in the future.

Rating:

2.0

One of the Reps was a little rude. But the location delivery space was just a side walk. Trying to park from a 2 lane road was very difficult, tying up traffic in both directions.

Rating:

5.0

The whole experience was awesome. When I arrived to drop off my Uhaul, a woman was outside maintaining the parking lot. She gave me instructions on how to return my keys. Very friendly and professional. Thank you for a great experience.

Rating:

5.0

She was very helpful and made sure it was all taking care of…

Rating:

5.0

Please update the pictures on your verification app. They were blurry and outdated. Otherwise, the staff was overwhelmingly helpful and the vehicle handled well for the duration of the journey.

Rating:

4.0

glad she lives on premiss…… very nice but a little unorganized

Rating:

3.0

I thought a discount of $24 was to be applied if I dropped the truck off in Hamilton,OH rather than Fairfield, OH, which was our destination. Decided to drive 5 miles out further for the drop off for the discount but not applied to our final bill. Not sure where to call for this. Please help

Rating:

3.0

When returning truck had to do online. Share location wouldn’t work threw app. No one in the office to speak to about the problem. Called Customer service and was waiting for 25 mins on hold for someone for help. Should of went to Penske cause it’s easy to check I’m and check out

Rating:

5.0

The online drop off is amazing. Saves so much time.

Rating:

1.0

When arriving to pick up the truck I had on reservation I was charged 200 dollars more than I was quoted for no reason behind why. The lady stated there was nothing she could do and I would have to call the one eight hundred number in order to get a refund for the amount quoted. So I called multiple times within 48 hours from picking up the truck and was unable to speak with anyone. I am still waiting for a email from corporate.

Rating:

1.0

I was ripped off for an extra day rental. They said I picked up at 10AM cdropped off at 10:30AM. It was after 10AM for the pick up but before 10:30AM. I dropped off after 10AM but before 10:30AM and had to wait for the office to reopen to turn in keys because employee was in the storage area tending to something.. I called about the extra days charge and was basically told it was after 24 hours so another days charge. We are talking about minutes and they charge me an extra day. I will never use Uhaul again if thats how they run their business!

Rating:

5.0

When booking on the uhaul website let the customer know how long the truck is going to be theirs for. I did not know that my rental was for a specific amount of time until after i picked up the vehicle. Previously when i rented it allowed me to select an amount of time and this time it did not.

Rating:

3.0

Nothing

Rating:

3.0

There is no option on the app to let you know that the truck was dirty when returned because it was dirty when we received it. When I tried to notify U-Haul that the truck was dirty it wanted to charge me $25 cleaning fee which was not acceptable so I had to go back and say it was clean. The process was not much more efficient and I won’t use that location again.

Rating:

4.0

To me u guys a doing a great job