Customer Reviews for Secure Ez Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Great to deal with. Very frindly.

Rating:

5.0

Staff at this location very friendly and welcoming

Rating:

5.0

N/A

Rating:

5.0

The truck was a bit temperamental with shifting and maneuvering tight spots. I was thankful I had my son who is a seasons truck driver to help out. I am a repeat customer and always get treated very well here. Thank you!

Rating:

5.0

Customer service was top notch and I am very much satisfied

Rating:

5.0

The staff there was very friendly and polite and the vehicle was ready to go when I got there. The vehicle was very clean and maintained. Very easy to deal with.

Rating:

5.0

Kathy was very helpful and made the process very smooth. Thank you Kathy!

Rating:

3.0

i was charged adtl $11. for fuel. fuel level was actually more than when i picked up the vehicle. only comment from 800 customer service was did i take picture which i did not as i honestly did not think it would come to that

Rating:

4.0

N/A

Rating:

5.0

Appreciated

Rating:

5.0

Nothing. Everything went smooth

Rating:

1.0

This particular location had no support for my rental. It was closed, and I had to use the ob-line check-in. The app is absolutely horrible!

Rating:

4.0

The gas wasn't on a half of a tank. And I returned it on the same exact amount I picked it up on. And its trying to charge me 14 dollars extra for gas. When I have the pic of the gas when I picked it up

Rating:

5.0

Kathy is the best Uhaul representative I’ve ever met in my entire life. I will always come back there so long as she is there. She saved me money and made me feel valued. She was very knowledgeable and understanding of my needs. She deserves a raise for sure. Excellent service. Thank you.

Rating:

5.0

Very nice person to work with. She is always helpful.

Rating:

3.0

We originally scheduled pick up at a different location, but we had to change to this location because our vehicle was not available at first location.

Rating:

5.0

Very friendly worker at this U-Haul. I will recommend her highly. She has assisted me twice now. Thank her.

Rating:

5.0

I forget her name but the young lady who worked the morning shift on 10/1/22 was amazing. She made the entire transaction and return process flawless.

Rating:

5.0

Kathy was so helpful and really knew her job . She was very polite and professional. I really enjoyed the experience and she provided all the information I needed to complete my transaction s

Rating:

2.0

I only need a dolly for 24 hours they may be rented for 48 hours because they was not going to be in the office. It took them almost an hour to figure out how to read me a dolly in about 15 to 20 minutes to return.

Rating:

5.0

The clerk kind and helpful

Rating:

5.0

This woman went ABOVE & BEYOND. Yeah, you actually get 5$ off of the purchase for doing a review, but believe me, $5 is NOT whⁿy I'm writing a review. She was EXTREMELY punctual, understanding, and she is very knowledgeable on the size storage unit I needed just from the information I gave her over the phone Would & Will definitely be returning for more service as needed in the future.

Rating:

2.0

One of the Reps was a little rude. But the location delivery space was just a side walk. Trying to park from a 2 lane road was very difficult, tying up traffic in both directions.

Rating:

5.0

The whole experience was awesome. When I arrived to drop off my Uhaul, a woman was outside maintaining the parking lot. She gave me instructions on how to return my keys. Very friendly and professional. Thank you for a great experience.

Rating:

5.0

She was very helpful and made sure it was all taking care of…

Rating:

5.0

Please update the pictures on your verification app. They were blurry and outdated. Otherwise, the staff was overwhelmingly helpful and the vehicle handled well for the duration of the journey.

Rating:

4.0

glad she lives on premiss…… very nice but a little unorganized

Rating:

3.0

I thought a discount of $24 was to be applied if I dropped the truck off in Hamilton,OH rather than Fairfield, OH, which was our destination. Decided to drive 5 miles out further for the drop off for the discount but not applied to our final bill. Not sure where to call for this. Please help

Rating:

3.0

When returning truck had to do online. Share location wouldn’t work threw app. No one in the office to speak to about the problem. Called Customer service and was waiting for 25 mins on hold for someone for help. Should of went to Penske cause it’s easy to check I’m and check out

Rating:

5.0

The online drop off is amazing. Saves so much time.

Rating:

1.0

When arriving to pick up the truck I had on reservation I was charged 200 dollars more than I was quoted for no reason behind why. The lady stated there was nothing she could do and I would have to call the one eight hundred number in order to get a refund for the amount quoted. So I called multiple times within 48 hours from picking up the truck and was unable to speak with anyone. I am still waiting for a email from corporate.

Rating:

1.0

I was ripped off for an extra day rental. They said I picked up at 10AM cdropped off at 10:30AM. It was after 10AM for the pick up but before 10:30AM. I dropped off after 10AM but before 10:30AM and had to wait for the office to reopen to turn in keys because employee was in the storage area tending to something.. I called about the extra days charge and was basically told it was after 24 hours so another days charge. We are talking about minutes and they charge me an extra day. I will never use Uhaul again if thats how they run their business!

Rating:

5.0

When booking on the uhaul website let the customer know how long the truck is going to be theirs for. I did not know that my rental was for a specific amount of time until after i picked up the vehicle. Previously when i rented it allowed me to select an amount of time and this time it did not.

Rating:

3.0

Nothing

Rating:

3.0

There is no option on the app to let you know that the truck was dirty when returned because it was dirty when we received it. When I tried to notify U-Haul that the truck was dirty it wanted to charge me $25 cleaning fee which was not acceptable so I had to go back and say it was clean. The process was not much more efficient and I won’t use that location again.

Rating:

4.0

To me u guys a doing a great job

Rating:

3.0

The contracted locations that are suppose to be more convenient are a joke. Keys not in lock box or given wrong codes. For us we were given no drop off address! Had to make several phone calls, talk to 4 people at customer service to get location

Rating:

5.0

I forget her name, but the young lady at the desk today was awesome to work with. There were cards on the counter that said Nicki, however she was not who we worked with. The young lady that was there was very professional and knew exactly how to get things done fast and convenient.. My family and I really appreciate the availability of the UHAUL truck. Helped get this done a lot quicker. Will definitely recommend to family and friends. Thanks again.

Rating:

2.0

We found damage on the truck that was not marked and walk back inside to tell them but they said we had taken the best insurance and it would not matter so they did not need to look at it. Did the rest using the app to pick up the truck which stalled and stopped right in the middle of the pick up and had to restart it also not a good experience.

Rating:

2.0

Give box number that is accurate for truck share.

Rating:

4.0

The equipment was accurate and in good shape, but the location forgot to put the moving pads I rented in the truck, so I had to call customer service and go to another location to get the pads. Uhaul was great about it and they credited my account and sent me a VIP coupon.

Rating:

4.0

Lock box instructions were confusing. A three digit combination was provided. The box had three three-digit combinations

Rating:

1.0

They charge you way more then what’s on your receipt and they charge you for cleaning even though you cleaned up the truck an gave it back exactly how you got it .... WHAT A RIP OFF !!!!! I would never get a truck from here again

Rating:

3.0

A couple issues with the renting location but the main problem was the rate was higher than I was quoted and the alternate drop-off location that I selected to obtain a discount was not available to the renting agent when I picked up. I also realized the next day when we were loading that I had paid for 2 dozen pads and was only given 2 bundles which only had 6 pads in each. The trailer states it is not waterproof but we had a lot of water coming in from the roof so I bought a large tarp to put over it while loading and overnight. Luckily it was not raining the day we drove. I went through the e press set up but it still took 30 minutes to complete the process

Rating:

5.0

Tammy that works there did an amazing job helping me out on the rental

Rating:

5.0

Tammy was at the desk in the location when I arrived. She was extremely helpful and very friendly. She helped to make the Uhaul experience less stressful, smooth, and quick.

Rating:

3.0

Only had U-Haul 3-days & had pay to for 5-days that isn't RIGHT AT ALL......

Rating:

3.0

Only issue i have is not with people there they were very nice. Issues were 1. The online form we sent in were supposed to have appliance dolly with rental it did not only regular dolly, was told i could cut the tag and use the regular dolly and would not be charged seeing they did not have the appliance dolly as requested in the online form/contract. I was not charged this on final bill. 2. On the final bill I was however charged for the bag of pads that wer did not use, the security tag was still inplace when returned. I was charged $15.00 for this & is not a valid/fair charge. I will be following up with rental location on this on Monday. 3. Truck was used as a locker for all of garage due to garage floor being coated and was easier to store the garage contents and keep secure in driveway. Truck was rented from a local location so truck was driven 4 miles from rental to home then 2 days later 4 miles back. And was charged $9.35 for 2.2 gallons of fuel..... The 15' trucks should at least get 10-12 MPG so was overbilled there not much but still... Overbilled by at least $4.70 on that as well. 4. Billed for an enviormental fee of $3.00...... I will be seeking a $20.00 credit from rental location as I feel the pad charge and fulecharge us not fair in anyway. Seeing we did NOT use the pads and truck was driven 8 miles...

Rating:

5.0

Tammy was great ! Super helpful and friendly ??

Rating:

3.0

There was a lack of documentation that we were suppose to receive but never got. We also never were informed by them when our drop off time was so we got charged for an extra day. Just was a lack of information.

Rating:

5.0

The lady in the office was very friendly and helpful

Rating:

4.0

was charged a whole day rate for being late..made me say WAIT....WHY CAN'T YOU PRORATE ????

Rating:

1.0

We originally were booked at a different location but was changed to here. Girl was less than helpful didn't set us up with the correct drop off location because she couldn't find it and we were charged $11 more than the 1st contract. Then trailer didn't have electrical hookup so my husband had to go back to where we had scheduled the rental and get the connector. They were super helpful but the girl at Secure Ez didn't have a clue. It was the only piece of Uhaul equipment on the property.... you might want to drop them as a dealer! Also the trailer leaked. We ran into a torrential downpour about an hour from our destination so we unloaded immediately and discovered some boxes were wet but nothing was damaged. Reported this to drop off location.

Rating:

1.0

Brian Aker (Ronald B Aker) either does not understand the U-Haul system or does not understand the U-Haul policy. Brian's explanation to me was a valid credit card was required on the front end of the reservation, however actual charges would be finalized at return. Additionally, Brian's recommendation was if estimated miles may prove short, it is better to add additional estimated miles up front, rather than be charged overage mileage upon return. And again, actual mileage and charges would be determined at return. Instead as it turns out, Brian did not use my credit as a valid hold, but rather charged my credit card upfront, after which the return location could not adjust. Because I did increase estimated mileage upfront with the full expectation of receiving a credit upon return for unused mileage, this results in additional charges to me of $175 = $1553 (includes additional mileage estimate) - $1378 (original booking charges). Please respond with how to resolve this mistake.