My frustrations are with my online UHAUL experience, not the location. This was my first time reserving a Uhaul van online and it was not a pleasant experience. First, it took too long to locate what I needed nearby. Then, when I went to pick it up, I had no idea how to get into the storage unit. Once I finally got inside, I wasn't sure where the key was kept. I called a customer service and we figured it out. However, the keys were stored way above my head and trying to get the word "doll" onto the lock pad was nearly impossible. Thankfully my son was with me and he was able to get the lock to open but it was difficult for him and that took almost 30 minutes to accomplish. We were both so aggravated. The facility owner said that we were her first rental, ever, and did her best to help us. Overall, I would not recommend booking online because it was a huge hassle and vert time consuming. I would much rather book in person. Also, I had requested an appliance hand truck, and I believe one for furniture, too. That was not included on the van, but was not on my invoice. Lastly, what happened to to the ez load ramp or any kind of ramps? It was extremely difficult lifting furniture and appliances onto the van. Never Again. Leigh Ann Morra
Leigh M
Customer Reviews for Secure State Storage Of Brazoria
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