The trailer I rented had messed up brakes. I went to slow down while it was attached to my vehicle and all of a sudden the brakes locked up causing the trailer and vehicle to nearly flip over. When I went to return the Uhaul, the owner of the location didn't seem to care that the equipment was poorly maintained and acted as if it was just a Uhaul problem. His wife on the other hand was very nice and said she would have someone take a look at it.
FOREST L
Customer Reviews for Security Lock & Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have more trucks/variety available, especially during weekends and holidays.
PATRICK TThe truck that was rented to me had Engine problems, it had stalled 3xs I had to get towed back to a new by location. Because i could not get ahold of anyone at the help center, probably due to the storm that was in effect at the moment. but when told about the issues was not given credit of any sort. I also had showed them pictures of the engine light that was on on the dash and receipts showing that it was towed. And still I got nothing for my troubles. I Will not recommend this location to anyone.
MICHAEL AThis location and staff were excellent. I rented a truck on Wednesday and Saturday. My experience with the UHaul app was terrible. I don't know if you got rid of the QA team or what, but the app simply doesn't work. I'm not going to get into details; you can read reviews from other customers, or - here's an idea - do some internal beta testing on the app before you release it.
ROBBIE TEvery nice people and they open for me on there day off wat a blessing
Estella L