Second rental recently and it went very well this time too. Highly recommend.HOLLY J.
Customer Reviews for Security Mini Storage II
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Service was fast and location was easy to pick up and drop off.HOLLY J.
Customer did not leave a comment.JERRY F.
Hollly had wonderful customer service and extremely polite and helpfulEUGENE E.
Customer did not leave a comment.Christian K.
Keep up the good work.MICHAEL F.
Customer did not leave a comment.Kimberly E.
Customer did not leave a comment.TENISHA B.
The lady here needs to find another job because clearly she hates her current one. The place looked like a junk yard where the uhaul stuff was parked.CHAD E.
I reserved a truck on 1/21/2021 via telephone with Holly for pickup on 1/30/21.. The entire transaction, from reservation to pickup to return, went as smoothly as a customer could hope for! Everything is explained in great detail and the equipment was more than satisfactory. I was very pleased and would definitely recommend this location! Thank you, Holly, for your great customer service!debra G.
Customer did not leave a comment.Christopher G.
Customer did not leave a comment.Dale H.
Customer did not leave a comment.Jerry H.
Customer did not leave a comment.Quenton J.
Well, on top of what was agreed to by dispatcher, pickup point, and computer, I received an extra bill. It appears you have a bait and switch thing going on. It is not appropriate or appreciated.michael T.
Customer did not leave a comment.James S.
Lower the mileage pay 99 cent is to highclayton G.
Holly was very helpful and super niceMargaret S.
Customer did not leave a comment.HOLLY J.
Customer did not leave a comment.rance C.
Customer did not leave a comment.rance C.
Drop off was very easy and fast at this location. Staff person was friendly and we did not even have to go inside.DWAYNE J.
This was our second time in 6 weeks to rent a 26 ft truck. Ms. Holly was a pleasure to work with. She was so understanding of our sudden change of plans due to not having enough help. She worked with us, rearranged our pickup. And was waiting for us as we got there running a bit late. A very good experience. My first time to use a rental truck. My husband & I highly recommend Security Mini Storage.Debra C.
Customer did not leave a comment.Justus S.
Very nice ad help usBrandy C.
We dispatched the truck at 1200 noon and was told it had to be returned by 1100 next day.Mathew M.
Customer did not leave a comment.MYISHA M.
Customer did not leave a comment.karen W.
Customer did not leave a comment.samantha D.
Customer did not leave a comment.KELLY H.
Holly was just as helpful the 2nd time around ! Very pleased and I would recommend her for sure! Thank youCharity R.
Holly was amazing !!Charity R.
Customer did not leave a comment.Shawn N.
Keep the great customer service flowing.Dorothy C.
Customer did not leave a comment.Matthew W.
Customer did not leave a comment.Asia W.
Customer did not leave a comment.JEFF S.
Holly is wonderful! She has a great personality, professionalism, knowledgeable and courteous.Darlene F.
Better facilities Customer service was excellent even though facilities were not so greatDwayne P.
Customer did not leave a comment.Gerald S.
The lady that work on Monday I guest everyday attitude are very nasty. I think this site are bad and as far as they are they ripe custom off on miles no I will never use them again and will not recommend them to no oneThelma G.
First location I was sent didn't have the trailer ready and didn't know when it would be ready. The second location, the gps location sent to me was a mile off and the lady at the counter couldn't input my information in the computer. I did it over the phone with the call center.ron D.
Customer did not leave a comment.James R.
Janice at this location was very helpful unlike a lot of other people with your company that I had to deal with todayVictoria S.
Customer did not leave a comment.David E.
Customer did not leave a comment.OSCAR P.
Customer did not leave a comment.Vicki H.
Customer did not leave a comment.KURT M.
Customer did not leave a comment.shondra B.
Customer did not leave a comment.flarcell T.
I was told I could cancel to just call back in I called back in and the girl in phone advised I had to wake up after driving 12 hours by 7 to call the center renting from to cancelJoseph S.
Very good location. Easy pick up and drop off.OSCAR P.
Customer did not leave a comment.Emmanuel B.
This rental was not going well until we got hooked up with Holly in Marion AR. She really knows her business and was great help. This was a long move and she made sure we were covered in every way.DEBORAH S.
Customer did not leave a comment.Perian R.
Customer did not leave a comment.Christopher B.
There were parts missing on the tongue attached that could have caused the trailer to come unattached from the vehicle. The management at our drop off location immediately saw this problem when we turned the trailer in. Completely unacceptable as this could have caused a major problem and safety concern for my family.Matthew S.
Customer did not leave a comment.Melanie M.
Customer did not leave a comment.linda L.
Customer did not leave a comment.Samantha W.
Easy pick up and drop off. Parking lot is large and easy to use. Process went smoothly.DWAYNE J.
I got a phone call from the establishment on my way to my destination. The caller was courteous and informative. When i arrived to drop, staff was ready and efficient.charles M.
Customer did not leave a comment.Nakia D.
Holly knew her stuff and was very helpful. I think a trailer jack would be useful here.Zane S.
The merion location on departure was very professional and helpful. Holly went above and beyond and explaining the details and making the experience enjoyable. She explained the contract to be thoroughly and what was expected upon dropping the equipment off.John C.
Customer did not leave a comment.Alexandria O.
The transport we rented had two flat tires during our trip. The tires were rotted within and maintenance well. This caused us a three hour delay and missed our appointment.Thomas M.
I moved out at the last days of november, above said I moved out in January.CAROLINA I. | Overall Experience
Customer did not leave a comment.Darnell J.
rental agent kept my driver's license also said busines would open at 8:00am. sign on door said 8:00am on monday. i was there at 8:30 i left. they called about noon i think i could not answer at the time. i was able to call about 3:30pm person who answered said no one was there, would find someone to get my driver's license it is 9:35pm no one has called yet. i guess it will be sometime Wednesday before i can get my license this is no way to run a business. i would like a written apologie and full credit on my cardJohn L.
All is well.Morse S.
Customer did not leave a comment.donnie M.
Customer did not leave a comment.Shaquilla W.
I could not leave the truck, could not get anyone from the location on the phone and no help from Uhaul. I will not use this location ever again.Laura S.
Customer did not leave a comment.JARON H.
Absolutely nothing everything was perfect!!amelia G.
Customer did not leave a comment.Daniel R.
Customer did not leave a comment.GARY M.
Customer did not leave a comment.Shirley H.
Customer did not leave a comment.danielle C.
Customer did not leave a comment.Teresa J.
Staff was awesome would definitely use it again if needed.JIM F. | Overall Experience
Highly recommended location, no problems at all.DWAYNE J.
Holly was so helpful and anticipated all of my questions.Byron S.
Customer did not leave a comment.Janita R.
Holly was exceptionally helpful and very thorough. Without her inspection and guidance we might not have had such an easy trip.johnny M.
Customer did not leave a comment.tim Y.
Customer did not leave a comment.donny W.
Customer did not leave a comment.WADE G.
Everthing was goodMOSES C.
Customer did not leave a comment.CHRISTIAN J.
People was very helpful and easy to work withBRIAN R.
Customer did not leave a comment.PAMELA W.
Customer did not leave a comment.steve F.
Customer did not leave a comment.denisha D.
Someone to be there at all times when receiving and dropping off uhauls.JASON P.
Customer did not leave a comment.dan M.
Not problem with location just uhaul in general. If a person reserves a truck weeks in advance they should be able to get it when and where expected.JUDITH D.
No improvement neededPAUL L.
Customer did not leave a comment.LIZ W.
Customer did not leave a comment.EDWARD E.
Everything was great and Hollie was great with explaining everything and has great customer serviceCATINA W.