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DEBBYE S
Customer Reviews for Security Mini Storage 2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great location, easy to access and return equipment.
HOLLY JI’ve gotten Uhauls before. I thought you get a certain amount of miles along with your truck. Then a charge for every mile you go over. But this time mines was 99 cent for every single mile traveled. Highest priced Uhaul I’ve ever had.
BRIAN JIt was clean but it rained sanding inside the uhaul and damaged alot of my property couches tables and a box of electronics
DEDRA SN/A. This was my first time using a U-Haul. And as a first time user, the process was well explained by the Marion, Arkansas location.
KATHLEEN KThe lady that helped me was awesome. She came after hours because uhaul had the online pickup hours after they closed. Very personable for a Saturday afternoon.
LYNN EEverything great
Robin LThe service I received was respectful, professional and informative. Any questions I asked were answered promptly with well delivered communication. I would recommend the Marion, AR location to anyone.
GARY SGreat 👍
CONSUELO MSuper easy to rent. The associate answered all our questions and had us on our way in no time!!! Great experience!!
ARNOLD HI did not rent this
MICHELLE MThank you! I would rent from here again! ~Betty
BETTY SEverything was good just the unit was dirty and needed cleaning inside and out on the cab.
JAMES PYou all did great thank you
CORA MDrop off weren’t friendly and disrespectful for my time to leave
NEICH RAll is good
WAYNE TNothing at this time.
TIFFINEY JGreat staff. Made the rental experience easy and would go back again... Explained everything and very knowledgeable about the process.
AUGUSTUS RMake sure the truck is clean and fresh
VIVIA RGreat Customer Service!
Robert LBest service in town very helpful and went up and beyond to help me thank you soooo much
Krystal HTruck had several mechanical issues and in poor condition. Fuel was not at 1/2 . Horrible experience
DAVID DNone nice friendly personnel
Billy HGreat security ❤️
Danmika LHolly and staff always go above and beyond to help in any way that they can. Highly recommend this location, and all that they handle.
Michael FGreat Service
Jerry WStress-free no hassle N&out
Charleston HGreat customer service
Jerry WVERY UNPROFESSIONAL AND RUDE!
Trisha GGreat customer service! Clean and efficient equipment! I will use Uhaul services again.
LaTorie LEverything was good
MARTREVIUS BCan y'all give me some of my money back. My address is 1702 Arkansas st Earle AR 72331 Willis Smith is the name you can pull on the check be blessed..
willis sBarely able to get off service road due to gate being closed. Nobody is allowed after hours return at this location I suppose.
michelle lThe lady was SO RUDE! Blatantly ugly towards me. Terrible experience. The space was disgusting and dirty. Truck smelled like pee. Lot was not secure and I had to leave my car. Worried that they were going to damage it or it was going rob be stolen.
Josh CPrice was extremely high. You advertise $19.95, but then all the additional fees place the actual cost far beyond that.
penny bSmooth and trouble free. No issues.
KELLY CCommunication was off. It took over a hour to rent me the truck & about 45 to check the truck in. They lady over the phone was very unprofessional and someone lied to me about about my deposit.
jasmine pI'm not sure of th the ladies name that had been assisting me but she is a very pleasant person to do business with
MARVIN AI wouldn't change my experience, it was efficient and complete from the pickup location to the destination location.
Harold oIt was very inconvenient that the afterhours drop off gate could not be used. Also very disappointed that U-Haul would charge $315 for a key replacement in their own vehicle. Because, we lost the keys ( and found them eventually) we had to keep the truck longer than planned. I did not agree with or appreciate being told the vehicle was missing when we spoke to the on site manager multiple times throughout our experience. She was well aware that the vehicle was not missing. This office has very limited hours and it was not convenient at all to work with. So it is upsetting that U-Haul would charge $250 just because I returned their "missing" vehicle to another location. BTW, the manager threatened to call the law or that things would get "worse" if we did not return truck immediately. She was aware the truck was loaded and we needed a new one-way truck before we could return it to original location. This location closed early at 1pm, so we returned to another location and so received the extra $250 charge. I do not feel like U-Haul cares about its customers and would not recommend this location specifically. Very disappointing experience.
Kimberly BNothing
RANDALL WThanks so much a very sweet lady🫶🏼
TAMEKO NClean up office to make it more presentable.
Roger WContinue the outstanding service.
ARLEE WThe young lady was very helpful and even looked up the number for a cab company when I couldn't find an Uber driver. Super friendly, and would also highly recommend!
CHRIS EI never rented at U-Jaul before and she made it very easy to get the car dolley and get me on my way.
lew aReceptionist was very rude, said that truck bumper was unsafe, was not willing to work with me. Also stated that we needed a reservation for a tow dolly which we did not.
Eric PNo improvement needed
PAUL LEverything was great and very easy move thank you for everything…. ❤️
Indianor MU-Haul had dog hair everywhere
Stephanie SThis was my worst experience ever with Uhaul or a Uhaul location. I reserved my truck and my packing supplies (1 dozen furniture pads, utility dolly, appliance dolly, and furniture dolly) over two weeks ago and I get a phone call an hour before my pick up and they say they only have some furniture pads and a utility dolly. What’s the point of reserving packing supplies over two weeks in advance if they’re not even going to have them.
Jordan GTakes a long time to wait for someone to come help put a trailer on. You have to wait outside a locked gate in a not so great area waiting on someone to be there.
Lauren LCheated me out of money…tried to charge me using km instead of miles. When I proved that they charged for correct miles but increased my insurance and not giving me 140 miles as promised because I had to drive so far. I also did them a favor returning to them instead of to Memphis which was and additional 35 miles for me.
David JI moved out at the last days of november, above said I moved out in January.
CAROLINA I | Overall ExperienceStaff was awesome would definitely use it again if needed.
JIM F | Overall ExperienceThe customer was great
Privacy R | First Impressions