This was my worst experience ever with Uhaul or a Uhaul location. I reserved my truck and my packing supplies (1 dozen furniture pads, utility dolly, appliance dolly, and furniture dolly) over two weeks ago and I get a phone call an hour before my pick up and they say they only have some furniture pads and a utility dolly. What's the point of reserving packing supplies over two weeks in advance if they're not even going to have them.
Jordan G.
Customer Reviews for Security Mini Storage II
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Takes a long time to wait for someone to come help put a trailer on. You have to wait outside a locked gate in a not so great area waiting on someone to be there.
Lauren L.Cheated me out of money…tried to charge me using km instead of miles. When I proved that they charged for correct miles but increased my insurance and not giving me 140 miles as promised because I had to drive so far. I also did them a favor returning to them instead of to Memphis which was and additional 35 miles for me.
David J.I after this I will NEVER rent anything from UHaul again on this move I started with a Penske Truck should of stuck with that company
Tashanna T.Very helpful
Tracey P.Renting a vehicle and checking it in was very easy the people that work in the office are very nice very polite and I really like them
sunshine B.Not getting call morning of stating trailer not available at location stated to pick up. And need to find out about 50$ reimbursement guarantee.
Jonathan M.Very thorough with return. Took job seriously. Rare quality now a days. keep up the good work.
RUSSELL M.Trying to access after hours is nearly impossible. Spent 45 minutes at the gate fighting with the app and the phone number for this location never answers and their mailbox is full
Meaghan M.She was pleasant and helpful.
ROBERT C.Great ppl very helpful
SEAN N.Holly was incredibly detailed in her instructions and information. Very friendly and helpful.
Colby B.Have an dumpster for this sight as well as the sight 3to 5 miles away.
DANNY L.Great customer service, very helpful.
RICHARD A.Pick up and drop off was very quick and easy! Def. recommend!
SUE B.The lady who helped on Saturday was so sweet and friendly and super helpful.
Jennifer P.Second rental recently and it went very well this time too. Highly recommend.
HOLLY J.Service was fast and location was easy to pick up and drop off.
HOLLY J.Hollly had wonderful customer service and extremely polite and helpful
EUGENE E.Keep up the good work.
MICHAEL F.The lady here needs to find another job because clearly she hates her current one. The place looked like a junk yard where the uhaul stuff was parked.
CHAD E.I reserved a truck on 1/21/2021 via telephone with Holly for pickup on 1/30/21.. The entire transaction, from reservation to pickup to return, went as smoothly as a customer could hope for! Everything is explained in great detail and the equipment was more than satisfactory. I was very pleased and would definitely recommend this location! Thank you, Holly, for your great customer service!
debra G.Well, on top of what was agreed to by dispatcher, pickup point, and computer, I received an extra bill. It appears you have a bait and switch thing going on. It is not appropriate or appreciated.
michael T.Lower the mileage pay 99 cent is to high
clayton G.Holly was very helpful and super nice
Margaret S.Drop off was very easy and fast at this location. Staff person was friendly and we did not even have to go inside.
DWAYNE J.This was our second time in 6 weeks to rent a 26 ft truck. Ms. Holly was a pleasure to work with. She was so understanding of our sudden change of plans due to not having enough help. She worked with us, rearranged our pickup. And was waiting for us as we got there running a bit late. A very good experience. My first time to use a rental truck. My husband & I highly recommend Security Mini Storage.
Debra C.Very nice ad help us
Brandy C.We dispatched the truck at 1200 noon and was told it had to be returned by 1100 next day.
Mathew M.Holly was just as helpful the 2nd time around ! Very pleased and I would recommend her for sure! Thank you
Charity R.Holly was amazing !!
Charity R.Keep the great customer service flowing.
Dorothy C.Holly is wonderful! She has a great personality, professionalism, knowledgeable and courteous.
Darlene F.Better facilities Customer service was excellent even though facilities were not so great
Dwayne P.The lady that work on Monday I guest everyday attitude are very nasty. I think this site are bad and as far as they are they ripe custom off on miles no I will never use them again and will not recommend them to no one
Thelma G.First location I was sent didn't have the trailer ready and didn't know when it would be ready. The second location, the gps location sent to me was a mile off and the lady at the counter couldn't input my information in the computer. I did it over the phone with the call center.
ron D.Janice at this location was very helpful unlike a lot of other people with your company that I had to deal with today
Victoria S.I was told I could cancel to just call back in I called back in and the girl in phone advised I had to wake up after driving 12 hours by 7 to call the center renting from to cancel
Joseph S.Very good location. Easy pick up and drop off.
OSCAR P.This rental was not going well until we got hooked up with Holly in Marion AR. She really knows her business and was great help. This was a long move and she made sure we were covered in every way.
DEBORAH S.There were parts missing on the tongue attached that could have caused the trailer to come unattached from the vehicle. The management at our drop off location immediately saw this problem when we turned the trailer in. Completely unacceptable as this could have caused a major problem and safety concern for my family.
Matthew S.Easy pick up and drop off. Parking lot is large and easy to use. Process went smoothly.
DWAYNE J.I got a phone call from the establishment on my way to my destination. The caller was courteous and informative. When i arrived to drop, staff was ready and efficient.
charles M.Holly knew her stuff and was very helpful. I think a trailer jack would be useful here.
Zane S.The merion location on departure was very professional and helpful. Holly went above and beyond and explaining the details and making the experience enjoyable. She explained the contract to be thoroughly and what was expected upon dropping the equipment off.
John C.The transport we rented had two flat tires during our trip. The tires were rotted within and maintenance well. This caused us a three hour delay and missed our appointment.
Thomas M.I moved out at the last days of november, above said I moved out in January.
CAROLINA I. | Overall Experiencerental agent kept my driver's license also said busines would open at 8:00am. sign on door said 8:00am on monday. i was there at 8:30 i left. they called about noon i think i could not answer at the time. i was able to call about 3:30pm person who answered said no one was there, would find someone to get my driver's license it is 9:35pm no one has called yet. i guess it will be sometime Wednesday before i can get my license this is no way to run a business. i would like a written apologie and full credit on my card
John L.All is well.
Morse S.Staff was awesome would definitely use it again if needed.
JIM F. | Overall ExperienceThe customer was great
Privacy R. | First Impressions