Hollly had wonderful customer service and extremely polite and helpful
EUGENE E.
Customer Reviews for Security Mini Storage II
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Keep up the good work.
MICHAEL F.The lady here needs to find another job because clearly she hates her current one. The place looked like a junk yard where the uhaul stuff was parked.
CHAD E.I reserved a truck on 1/21/2021 via telephone with Holly for pickup on 1/30/21.. The entire transaction, from reservation to pickup to return, went as smoothly as a customer could hope for! Everything is explained in great detail and the equipment was more than satisfactory. I was very pleased and would definitely recommend this location! Thank you, Holly, for your great customer service!
debra G.Well, on top of what was agreed to by dispatcher, pickup point, and computer, I received an extra bill. It appears you have a bait and switch thing going on. It is not appropriate or appreciated.
michael T.Lower the mileage pay 99 cent is to high
clayton G.Holly was very helpful and super nice
Margaret S.Drop off was very easy and fast at this location. Staff person was friendly and we did not even have to go inside.
DWAYNE J.This was our second time in 6 weeks to rent a 26 ft truck. Ms. Holly was a pleasure to work with. She was so understanding of our sudden change of plans due to not having enough help. She worked with us, rearranged our pickup. And was waiting for us as we got there running a bit late. A very good experience. My first time to use a rental truck. My husband & I highly recommend Security Mini Storage.
Debra C.Very nice ad help us
Brandy C.We dispatched the truck at 1200 noon and was told it had to be returned by 1100 next day.
Mathew M.Holly was just as helpful the 2nd time around ! Very pleased and I would recommend her for sure! Thank you
Charity R.Holly was amazing !!
Charity R.Keep the great customer service flowing.
Dorothy C.Holly is wonderful! She has a great personality, professionalism, knowledgeable and courteous.
Darlene F.Better facilities Customer service was excellent even though facilities were not so great
Dwayne P.The lady that work on Monday I guest everyday attitude are very nasty. I think this site are bad and as far as they are they ripe custom off on miles no I will never use them again and will not recommend them to no one
Thelma G.First location I was sent didn't have the trailer ready and didn't know when it would be ready. The second location, the gps location sent to me was a mile off and the lady at the counter couldn't input my information in the computer. I did it over the phone with the call center.
ron D.Janice at this location was very helpful unlike a lot of other people with your company that I had to deal with today
Victoria S.I was told I could cancel to just call back in I called back in and the girl in phone advised I had to wake up after driving 12 hours by 7 to call the center renting from to cancel
Joseph S.Very good location. Easy pick up and drop off.
OSCAR P.This rental was not going well until we got hooked up with Holly in Marion AR. She really knows her business and was great help. This was a long move and she made sure we were covered in every way.
DEBORAH S.There were parts missing on the tongue attached that could have caused the trailer to come unattached from the vehicle. The management at our drop off location immediately saw this problem when we turned the trailer in. Completely unacceptable as this could have caused a major problem and safety concern for my family.
Matthew S.Easy pick up and drop off. Parking lot is large and easy to use. Process went smoothly.
DWAYNE J.I got a phone call from the establishment on my way to my destination. The caller was courteous and informative. When i arrived to drop, staff was ready and efficient.
charles M.Holly knew her stuff and was very helpful. I think a trailer jack would be useful here.
Zane S.The merion location on departure was very professional and helpful. Holly went above and beyond and explaining the details and making the experience enjoyable. She explained the contract to be thoroughly and what was expected upon dropping the equipment off.
John C.The transport we rented had two flat tires during our trip. The tires were rotted within and maintenance well. This caused us a three hour delay and missed our appointment.
Thomas M.I moved out at the last days of november, above said I moved out in January.
CAROLINA I. | Overall Experiencerental agent kept my driver's license also said busines would open at 8:00am. sign on door said 8:00am on monday. i was there at 8:30 i left. they called about noon i think i could not answer at the time. i was able to call about 3:30pm person who answered said no one was there, would find someone to get my driver's license it is 9:35pm no one has called yet. i guess it will be sometime Wednesday before i can get my license this is no way to run a business. i would like a written apologie and full credit on my card
John L.All is well.
Morse S.I could not leave the truck, could not get anyone from the location on the phone and no help from Uhaul. I will not use this location ever again.
Laura S.Absolutely nothing everything was perfect!!
amelia G.Staff was awesome would definitely use it again if needed.
JIM F. | Overall ExperienceHighly recommended location, no problems at all.
DWAYNE J.Holly was so helpful and anticipated all of my questions.
Byron S.Holly was exceptionally helpful and very thorough. Without her inspection and guidance we might not have had such an easy trip.
johnny M.Everthing was good
MOSES C.People was very helpful and easy to work with
BRIAN R.Someone to be there at all times when receiving and dropping off uhauls.
JASON P.Not problem with location just uhaul in general. If a person reserves a truck weeks in advance they should be able to get it when and where expected.
JUDITH D.No improvement needed
PAUL L.Everything was great and Hollie was great with explaining everything and has great customer service
CATINA W.Holly did a great job calling and providing email and all info to me in a prompt manner...
JEFF S.Ms. Holley was awesome. I would come back just because of her GREAT customer service...
CARLETHA M.