They were wonderful to work with. I would recoment this place for others
MARILYN S
Customer Reviews for Security Public Storage Aloha LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
First, all the staff here are outstanding. I keep coming back because they are all on top of their customer service game! They all are kind, polite, and have pleasant personalities with some flare! I'd do two things differently- 1. I'd paint the railing that your automatic gate slides on Yellow, orange or red so it alerts folks there is a trip hazard there! I had a wonderful trip that resulted in a whole body fall! (I will be okay!) But for others that could result in a financial set back for this company given the wrong type of customer getting injured. 2. Have a second back up person to assist with pick up and returns especially for the weekends, this lady was exceptional and handled it all with such grace and kindness! But she shouldn't have to have that kind of pressure, alone! Some customers can be jerks and no staff need to stress unnecessarily. Otherwise, I hope they are paid VERY WELL!
JILL RQuick and easy return! Very polite assistant
REBECCA DManny was FANTASTIC- picking up the van was quick, easy and well explained! The store was super clean, well lit and really inviting. A wonderful example of customer service done right and with a warm smile! U-Haul, you're lucky to have this dedicated employee! I Will be back soon to rent again!
LAEANA VDrop off was quick and easy. Thank you
ANGELA JProbably nothing. My only issue was that there was not very much parking, even on the street. That said, the employees that helped me during pickup and drop off were all wonderful.
DALE CNothing.
TIFFANY SDon’t know the gentleman’s name but whoever was helping at the desk was absolutely amazing!
CARLI SVehicle had “oil change needed” on the dash. Generally not an issue but who knows how long it had been and if something could have happened.
BRANDON MEverything was great!!!!! Manny was awesome to work with.
MARY JEmployee gave excellent service
STUART Pclean location. fast checkout. excellent customer service during checkout. the clerk was great.
QUOC PFast & friendly.
Brennan DI found the service they gave me very excellent, thank you.
DOMINGO VManny was just so awes very knowledgeable n kind helped me out so much I had such a bad experience when I helped my granddaughter move is another moving company U-Haul but not this month and they were just so terrible and I had the most enjoyable experience this time when we were moving Maddie was just so just such a sweetheart
Mary EEveryone was so chill and nice. Even on a frustratingly hot day!
Marina SExcepcional Service thank you.
Boris BNone
Mahra M